This is an insurance company that wants to masquerade as bank to steal more money from service members.
After 17+ years with USAA, they suddenly decided that they would not insure my motorcycle anymore. I had a motorcycle insured with them before I ever even had a car.
They referred to me to Progressive, and assured me the same "exceptional customer service". Well, Progressive wanted 7x what I was paying for motorcycle insurance! Partly because I no longer had the multicar discount and I was a new customer etc etc.
I switched to State Farm and now I pay less than I was with USAA and have a $250 deductible instead of $500!
The folks at USAA are very nice. They explained that they didn't have the "experience to rate a motorcycle", so I had to switch to Progressive. ARE YOU KIDDING ME! They are an INSURANCE COMPANY that cannot write insurance polices! Yet they want Soldiers to trust them with their money, daughter's college fund, mortgage, auto loan?
USAA is no better than the competition. In fact, they are worse because they pretend to be part of the military family. Please don't follow them blindly as I did for so many years.
Wowwwwww!!!!! The deposit @mobile confused two checks I deposited yesterday and stated it was a fault on my end when I clearly know for a fact I deposited it. I even got a confirmation stating the correct amount I got through the website and via text message. So now I have to go through the hassle of acquiring another check. If you ask me if you want to lose it use it!!!!!!! Thanks a lot USAA
Reported a claim to USAA early January, six weeks later it was still not resolved. Impossible to get the same person on the telephone more than once. They do not return phone calls after repeated messages. Extremely disappointed with USAA. Will likely leave them for another company.