This is an insurance company that wants to masquerade as bank to steal more money from service members.
After 17+ years with USAA, they suddenly decided that they would not insure my motorcycle anymore. I had a motorcycle insured with them before I ever even had a car.
They referred to me to Progressive, and assured me the same "exceptional customer service". Well, Progressive wanted 7x what I was paying for motorcycle insurance! Partly because I no longer had the multicar discount and I was a new customer etc etc.
I switched to State Farm and now I pay less than I was with USAA and have a $250 deductible instead of $500!
The folks at USAA are very nice. They explained that they didn't have the "experience to rate a motorcycle", so I had to switch to Progressive. ARE YOU KIDDING ME! They are an INSURANCE COMPANY that cannot write insurance polices! Yet they want Soldiers to trust them with their money, daughter's college fund, mortgage, auto loan?
USAA is no better than the competition. In fact, they are worse because they pretend to be part of the military family. Please don't follow them blindly as I did for so many years.
I have been involved with two transactions where the buyers used USAA for their mortgage. Neither closed on time. The latest one we were left hanging for days, no one there could help, and funding at the end was a major problem. Phone calls were not returned. The title agent who has been in the business for 30 years was in total disbelief of the way they do business. They are truly the bottom of the barrow.
Don't use this company's new stock trading or asset management site. Awful. I used it in the past when it was really good, but they've made some terrible changes that make it appear more like a Monopoly game or Chinese Checkers but not a good trading site. Dumb, dumb and dumber comes to mind. Wow, can't grind in this enough. Lost some money too when I moved to another trading site.