They told me I could deposit checks by phone and acces the funds immediately, but now they hold them for five days. They lied.
Wowwwwww!!!!! The deposit @mobile confused two checks I deposited yesterday and stated it was a fault on my end when I clearly know for a fact I deposited it. I even got a confirmation stating the correct amount I got through the website and via text message. So now I have to go through the hassle of acquiring another check. If you ask me if you want to lose it use it!!!!!!! Thanks a lot USAA
Reported a claim to USAA early January, six weeks later it was still not resolved. Impossible to get the same person on the telephone more than once. They do not return phone calls after repeated messages. Extremely disappointed with USAA. Will likely leave them for another company.