I have been a customer for a year, and I am constantly surprised with their innovation and ease of use as well as their vast array of services and products. I don't know of any other financial institution that is as easy to work with and provides me with as many products. Their mobile app is superior to all. This replaces mint.com and is with my own bank. The insurance and financial planning help is great and the customer service makes you feel important and part of something bigger than yourself. Join, you will not be sorry.
I have been involved with two transactions where the buyers used USAA for their mortgage. Neither closed on time. The latest one we were left hanging for days, no one there could help, and funding at the end was a major problem. Phone calls were not returned. The title agent who has been in the business for 30 years was in total disbelief of the way they do business. They are truly the bottom of the barrow.
Don't use this company's new stock trading or asset management site. Awful. I used it in the past when it was really good, but they've made some terrible changes that make it appear more like a Monopoly game or Chinese Checkers but not a good trading site. Dumb, dumb and dumber comes to mind. Wow, can't grind in this enough. Lost some $$ too when I moved to another trading site.