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USAA Customer Review

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LorenGill's Profile Image

5 out of 5 marks

Reviewed by LorenGill

Sep 10th 2012

Superb in so many ways!

I have been a customer for a year, and I am constantly surprised with their innovation and ease of use as well as their vast array of services and products. I don't know of any other financial institution that is as easy to work with and provides me with as many products. Their mobile app is superior to all. This replaces mint.com and is with my own bank. The insurance and financial planning help is great and the customer service makes you feel important and part of something bigger than yourself. Join, you will not be sorry.

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lust4life's Profile Image

Reviewed by lust4life

Jan 11th 2014

5 out of 5 marks

So far, excellent!

I am so happy to have opened a checking account here. Love that I can deposit a check by scanning and that it will be in my account immediately. Love that USAA returns ATM fees. I just made the switch from a bank that charges as many fees as possible. Even my direct deposit paycheck goes in a day earlier with USAA. Amazing!

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JaydenLyman's Profile Image

Reviewed by JaydenLyman

Jan 13th 2014

1 out of 5 marks

Horrible bank!

Do not ever use USAA Bank! My husband has always loved USAA for their insurance so when we decided to open up a joint banking account we thought we would try USAA. Big mistake. They have a "hold" for 5-10 business days for ANY deposit you try to make. We are closing on a house on 1/17 and we were told by USAA that we could have the money faster if we put all of the closing funds in the account with them. Wrong. We transferred them via web from Chase bank and they are still on hold! Transferred on 12/30/13! Every time I talk to someone there they have pushed me around to talk themselves out of what I've come to believe - they won't give you back your money when you want or need it! Needless to say, when the hold is off the account, we will definitely be closing it. Had trouble with every part of the checking, savings, upper mgmt, and credit card. I would seriously advise you to reconsider if you're thinking USAA for any kind of banking.

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