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USAA Customer Review

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jessicakoonts's Profile Image

1 out of 5 marks

Reviewed by jessicakoonts

Oct 3rd 2012

Terrible Experience, Treats Customers Like A Number

I have been with this bank for four years and let me tell you they have never been there for me! First they lost my signature card so i started geting backup withholding, i called the irs and they told me they never authorized my bank to take backup withholding.... Guess what it took them two years to correct the problem. Next i had my car insurance through them and instead of it going down (never got a ticket or accident since using them) it went up!

Their excuse, texas changed their requirements, but after two years i still should have seen a decrease. Next, i applied for a loan as a private (lowest rank in the army) and of course i was denied, but four years later with a perfect banking record and stable accounts and they still denied me! They won't approve me for a credit card nor any type of loans, how am i supposed to buy a home or build credit when my own bank of four years won't even give me a chance!

Oh and the icing on the cake, i got back from a deployment and needed to buy a livingroom set that went over their spending cap, i called to lift my limit and the rep told me that maybe i should just wait until tomorrow and that it wasn't her job to give me access to my money! So, now i am searching for a new bank and i am super excited to take my money out of their bank!

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Other USAA Reviews

jerryturnerlivecom's Profile Image

Reviewed by jerryturnerlivecom

Oct 27th 2014

1 out of 5 marks

Worst Experice Ever! Poor/lack Of Communication!

Ok, after serving over 20 years, and thinking that maybe people with the same sense of commitment, would be a great group to handle our families savings. ""what a mistake"

first - had to open an account, then wait for it to be verified, then could not made deposits till receive atm card. (wait have to activate card first)

second - account has to be active for four (4) weeks before you can make deposits using your computer or phone, but can use a post box office to make deposits. Nearest one system down, so have to wait! Finally able to deposit checks (6 payroll) fund available, don't know can't access account. Go to atm to check status atm card want work. So after seven days called usaa to inquire about not being able to access account or use atm card. Wait wait wait we (usaa) has blocked your account due to suspicious behavior "you deposit 6 checks at one time they were not in sequence, so we are having you investigated!!

What!!! They are payroll checks they were cleared though my employers accounts so why. Oh they investigation will be over tomorrow and your funds will be available after midnight tomorrow. Wait why was i be investigated, it was for your own protection. We at usaa are a small conservative company that is only concern about your protection. So usaa used our money to make money for * days and though those checks have cleared and posted to our acount we could not access them.

So checks written returned do to insufficient funds, so my family looks like we can't paid our bills. This company has held my money without proper authority, failed to contact me to discuss their unfounded concerns or to at lease notify me that there was a problem. Nope they just held our money and said we know what best for our customers, you are to dumb, old or suffering from whatever. Give us your money and we will tell you when and how you can spend it. Just want to get our money out of this joke of an bank

best bet use one of our military credit unions!!!

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dmauldenwindstream's Profile Image

Reviewed by dmauldenwindstream

Oct 26th 2014

3 out of 5 marks

USAA Was Fantastic - Now Only Fair

I joined USAA in 1977. I used to have all my banking, savings, loans, credit cards, insurance (cars, boats, motorcycles, home, life, etc) with usaa. They used to be the best in service and rates. Over the last 6 or 8 years, i have gone elsewhere for home ins, car ins, boat ins, motorcycle ins and savings account, credit cards, etc because i get much better deals. I still have life ins and some banking with usaa, buts that's about it. I have their credit cards, but rarely use them.

Usaa is trying to be too many things to too many people and has lost it's unique customer base. Usaa wants loyalty from customers but is unwilling to give any in return. Over the years, usaa has gone from a personal, military officer only, oriented base to give the masses the standard banking and insurance company practices. Take it or leave it. Usaa is now just another modern day banking/investment industry driven by profits and greed, rather than the service it used to be famous for.

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