MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been with this bank for four years and let me tell you they have never been there for me! First they lost my signature card so i started geting backup withholding, i called the irs and they told me they never authorized my bank to take backup withholding.... Guess what it took them two years to correct the problem. Next i had my car insurance through them and instead of it going down (never got a ticket or accident since using them) it went up!
Their excuse, texas changed their requirements, but after two years i still should have seen a decrease. Next, i applied for a loan as a private (lowest rank in the army) and of course i was denied, but four years later with a perfect banking record and stable accounts and they still denied me! They won't approve me for a credit card nor any type of loans, how am i supposed to buy a home or build credit when my own bank of four years won't even give me a chance!
Oh and the icing on the cake, i got back from a deployment and needed to buy a livingroom set that went over their spending cap, i called to lift my limit and the rep told me that maybe i should just wait until tomorrow and that it wasn't her job to give me access to my money! So, now i am searching for a new bank and i am super excited to take my money out of their bank!
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.
I have automatic insurance payments set up so when I checked my account on the 15th and didn't see any money taken out I decided to pay manually to avoid any late fees from them messing something up with the payments.
Turns out the payment went through, so last friday I talked to a representative who told me the money would be back in my account on monday. Monday rolls around and sure enough no money and my account is overdrafted because of this. I talk to another representative who waives the Over Draft charge and she tells me that the representative whom I spoke to on the phone on friday never put in my inquiry for the $142 to be put back into my account, that they had charged me twice for. So she tells me that it should only take a day or two and the money will be back in my account. Well sure enough, again, this morning Tuesday, April 21, I wake up to find my account over drafted AGAIN and no sign of the $142.
They decided to bill me for something as my account was already negative, causing another over draft. I attempt to talk to billing again and I got hung up on.
Called back and I asked to speak to a supervisor and was not granted this request (there was no supervisor around they said). So now I am told that I have to wait until Thursday for the money to be back into my account all the while my account is Over Drafted. I have no money and I'm about as upset and disgusted with this so called bank as one can imagine.