Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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USAA Customer Review

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jessicakoonts's Profile Image

1 out of 5 marks

Reviewed by jessicakoonts

Oct 3rd 2012

Terrible Experience, Treats Customers Like A Number

I have been with this bank for four years and let me tell you they have never been there for me! First they lost my signature card so i started geting backup withholding, i called the irs and they told me they never authorized my bank to take backup withholding.... Guess what it took them two years to correct the problem. Next i had my car insurance through them and instead of it going down (never got a ticket or accident since using them) it went up!

Their excuse, texas changed their requirements, but after two years i still should have seen a decrease. Next, i applied for a loan as a private (lowest rank in the army) and of course i was denied, but four years later with a perfect banking record and stable accounts and they still denied me! They won't approve me for a credit card nor any type of loans, how am i supposed to buy a home or build credit when my own bank of four years won't even give me a chance!

Oh and the icing on the cake, i got back from a deployment and needed to buy a livingroom set that went over their spending cap, i called to lift my limit and the rep told me that maybe i should just wait until tomorrow and that it wasn't her job to give me access to my money! So, now i am searching for a new bank and i am super excited to take my money out of their bank!

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Other USAA Reviews

OttoOtto's Profile Image

Reviewed by OttoOtto

May 2nd 2015

5 out of 5 marks

Great place to keep my money

They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.

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tivac's Profile Image

Reviewed by tivac

Dec 29th 2014

5 out of 5 marks

Cannot stress enough how great they are

I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.

Is this review helpful? ▲ Yes 1 ▼ No 1

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