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USAA Customer Review

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jessicakoonts's Profile Image

1 out of 5 marks

Reviewed by jessicakoonts

Oct 3rd 2012

Terrible experience, treats customers like a number

I have been with this bank for four years and let me tell you they have never been there for me! First they lost my signature card so I started geting backup withholding, I called the IRS and they told me they never authorized my bank to take backup withholding....guess what it took them two years to correct the problem. Next I had my car insurance through them and instead of it going down (never got a ticket or accident since using them) it went up! Their excuse, Texas changed their requirements, but after two years I still should have seen a decrease. Next, I applied for a loan as a private (lowest rank in the army) and of course I was denied, but four years later with a perfect banking record and stable accounts and they still denied me! They won't approve me for a credit card nor any type of loans, how am I supposed to buy a home or build credit when my own bank of four years won't even give me a chance!! Oh and the icing on the cake, I got back from a deployment and needed to buy a livingroom set that went over their spending cap, I called to lift my limit and the rep told me that maybe I should just wait until tomorrow and that it wasn't her job to give me access to MY MONEY! So, now I am searching for a new bank and I am super excited to take my money out of their bank!

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Other USAA Reviews

flyingb9's Profile Image

Reviewed by flyingb9

Sep 10th 2014

1 out of 5 marks

Don't trust this company

After being a member in good standing for over 20 years I have now lost all faith in this company. My ex-wife defaulted on a debt that we jointly opened while we were married while I was stationed overseas. Rather than contacting me about this USAA chose to lock my online and account access. After 10 phone calls where I have to wake up in the middle of the night and spend over an hr each time on the call they still are doing nothing to help me. All their services and contacts are based on you being able to login to your account, which is locked in my case.

They are a great company if you live in San Antonio. But as I have learned the hard way they no longer value military members or work to help those that are overseas. Avoid them at all costs. I am moving everything to another bank that at least will talk to me like a person and not put me on hold every time I call.

Is this review helpful? ▲ Yes 1 ▼ No 0

3KIDZ's Profile Image

Reviewed by 3KIDZ

Nov 10th 2013

1 out of 5 marks

Fraud dept. a joke

I recently received a couple emails from USAA regarding an account trying to access our checking account.

1.) was at first confused, but USAA confirmed that the emails were from them: I thought it was fraud because of obvious misspellings (shows their lack of detail)

2.) Found under "manage accounts", who was trying to access my account fraudulently. I called the fraud alert number from USAA. Spoke first to James.

a.) was disappointed to find out that there is no fraud department for overall accounts, only for debit and credit cards. This fraud was trying to take money from my checking, and USAA does not have a department to combat that!

b.) Further spoke to James, who said that on his end, could not see who was accessing my account, even though I could see it. I told him exactly where to find it under "manage my accounts", but he said he didn't have access to it. Can you believe this? The fraud dept does not have access to who is accessing my account - even though I saw the guy's name and his account number from my end!

c.) Asked James to speak to his manager. 10 minutes later, spoke to Valerie, his manager, who said that she did not have access to the screen I could see the fraudulent access-or of my account. Again, I can see clearly on my end who is trying to access my account, but the manager of the fraud department cannot see it or help me. She only said that she can transfer the info to the fraud alert dept to put my account on alert. I asked her what that entails and she said that she "doesn't know. really reassuring! She then tried to transfer me to the checking dept. and I was hung up on during the transfer. Nice!

Is this review helpful? ▲ Yes 3 ▼ No 0

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