I have been with this bank for four years and let me tell you they have never been there for me! First they lost my signature card so I started geting backup withholding, I called the IRS and they told me they never authorized my bank to take backup withholding....guess what it took them two years to correct the problem. Next I had my car insurance through them and instead of it going down (never got a ticket or accident since using them) it went up! Their excuse, Texas changed their requirements, but after two years I still should have seen a decrease. Next, I applied for a loan as a private (lowest rank in the army) and of course I was denied, but four years later with a perfect banking record and stable accounts and they still denied me! They won't approve me for a credit card nor any type of loans, how am I supposed to buy a home or build credit when my own bank of four years won't even give me a chance!! Oh and the icing on the cake, I got back from a deployment and needed to buy a livingroom set that went over their spending cap, I called to lift my limit and the rep told me that maybe I should just wait until tomorrow and that it wasn't her job to give me access to MY MONEY! So, now I am searching for a new bank and I am super excited to take my money out of their bank!
I have been involved with two transactions where the buyers used USAA for their mortgage. Neither closed on time. The latest one we were left hanging for days, no one there could help, and funding at the end was a major problem. Phone calls were not returned. The title agent who has been in the business for 30 years was in total disbelief of the way they do business. They are truly the bottom of the barrow.
Don't use this company's new stock trading or asset management site. Awful. I used it in the past when it was really good, but they've made some terrible changes that make it appear more like a Monopoly game or Chinese Checkers but not a good trading site. Dumb, dumb and dumber comes to mind. Wow, can't grind in this enough. Lost some money too when I moved to another trading site.