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USAA Customer Review

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jessicakoonts's Profile Image

1 out of 5 marks

Reviewed by jessicakoonts

Oct 3rd 2012

Terrible experience, treats customers like a number

I have been with this bank for four years and let me tell you they have never been there for me! First they lost my signature card so I started geting backup withholding, I called the IRS and they told me they never authorized my bank to take backup withholding....guess what it took them two years to correct the problem. Next I had my car insurance through them and instead of it going down (never got a ticket or accident since using them) it went up! Their excuse, Texas changed their requirements, but after two years I still should have seen a decrease. Next, I applied for a loan as a private (lowest rank in the army) and of course I was denied, but four years later with a perfect banking record and stable accounts and they still denied me! They won't approve me for a credit card nor any type of loans, how am I supposed to buy a home or build credit when my own bank of four years won't even give me a chance!! Oh and the icing on the cake, I got back from a deployment and needed to buy a livingroom set that went over their spending cap, I called to lift my limit and the rep told me that maybe I should just wait until tomorrow and that it wasn't her job to give me access to MY MONEY! So, now I am searching for a new bank and I am super excited to take my money out of their bank!

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Other USAA Reviews

davidenderson's Profile Image

Reviewed by davidenderson

Jun 27th 2014

5 out of 5 marks

Great rates and lots of extras

All the complaints I read always seem to be with deposits or lack of and auto pay when your account won't cover. I understand the frustration but it is the customers fault almost every time.

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reduva's Profile Image

Reviewed by reduva

Jul 16th 2014

5 out of 5 marks

Top Notch

Very intuitive interface, great customer service, low fees...what else is there?

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