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USAA Customer Review

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rkaplan's Profile Image

2 out of 5 marks

Reviewed by rkaplan

Jan 3rd 2013

USAA Makes Up Their Rules As They Go Along. Be Careful In Your Dealings With Them

I have been an USAA wealth management customer for around 10 years. Yesterday i tried to deposit a $49,000 check. I have deposited many checks made out to the same payee without issue, but today i was told that usaa will not be able to deposit my check. Further, they said they sent back to me. At this point my USAA online account shows that the $49,000 check has been deposited, so i am unable to submit the check to another bank. Without an usaa status letter the check will remain un-deposited. USAA has refused to cooperate. USAA's lack of follow through in removing the funds from usaa could prove disastrous if i redeposit the check. This leaves me in the unenviable position of not being able to do anything with my check.

This is just my most recent problem. In the summer of 2012 while traveling overseas i required usaa's assistance with a credit card identity theft issue to no avail. I was unable to protects myself by canceling the card, i was unable to get a usable replacement card, and usaa kept me on the phone for several hours in the middle of the night in israel. Additionally, i have also had to escalate the handing of several insurance claim matters due to incompetent customer service agents. I have referred many customers to USAA over the years, but no longer.

Both their banking and insurance customer service representatives have not performed consistently and have been unable to provide me with rational explanations for their actions relative to my accounts. With significant assets in investment and bank accounts one would expect i would be treated with their elite level of service, but today i was informed their customers are all treated the same, contrary to what they have been leading me to believe over the past 10 years. Anyone who wants to be able to reliably depend on the treatment they receive from their bank (and insurance company) should seriously consider going somewhere other than usaa.

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Other USAA Reviews

jerryturnerlivecom's Profile Image

Reviewed by jerryturnerlivecom

Oct 27th 2014

1 out of 5 marks

Worst Experice Ever! Poor/lack Of Communication!

Ok, after serving over 20 years, and thinking that maybe people with the same sense of commitment, would be a great group to handle our families savings. ""what a mistake"

first - had to open an account, then wait for it to be verified, then could not made deposits till receive atm card. (wait have to activate card first)

second - account has to be active for four (4) weeks before you can make deposits using your computer or phone, but can use a post box office to make deposits. Nearest one system down, so have to wait! Finally able to deposit checks (6 payroll) fund available, don't know can't access account. Go to atm to check status atm card want work. So after seven days called usaa to inquire about not being able to access account or use atm card. Wait wait wait we (usaa) has blocked your account due to suspicious behavior "you deposit 6 checks at one time they were not in sequence, so we are having you investigated!!

What!!! They are payroll checks they were cleared though my employers accounts so why. Oh they investigation will be over tomorrow and your funds will be available after midnight tomorrow. Wait why was i be investigated, it was for your own protection. We at usaa are a small conservative company that is only concern about your protection. So usaa used our money to make money for * days and though those checks have cleared and posted to our acount we could not access them.

So checks written returned do to insufficient funds, so my family looks like we can't paid our bills. This company has held my money without proper authority, failed to contact me to discuss their unfounded concerns or to at lease notify me that there was a problem. Nope they just held our money and said we know what best for our customers, you are to dumb, old or suffering from whatever. Give us your money and we will tell you when and how you can spend it. Just want to get our money out of this joke of an bank

best bet use one of our military credit unions!!!

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dmauldenwindstream's Profile Image

Reviewed by dmauldenwindstream

Oct 26th 2014

3 out of 5 marks

USAA Was Fantastic - Now Only Fair

I joined USAA in 1977. I used to have all my banking, savings, loans, credit cards, insurance (cars, boats, motorcycles, home, life, etc) with usaa. They used to be the best in service and rates. Over the last 6 or 8 years, i have gone elsewhere for home ins, car ins, boat ins, motorcycle ins and savings account, credit cards, etc because i get much better deals. I still have life ins and some banking with usaa, buts that's about it. I have their credit cards, but rarely use them.

Usaa is trying to be too many things to too many people and has lost it's unique customer base. Usaa wants loyalty from customers but is unwilling to give any in return. Over the years, usaa has gone from a personal, military officer only, oriented base to give the masses the standard banking and insurance company practices. Take it or leave it. Usaa is now just another modern day banking/investment industry driven by profits and greed, rather than the service it used to be famous for.

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