USAA is a large insurance company who claims to serve our nations active and former military and their families. They have had a good reputation in the past however they have adopted the same business practices that have corrupted many other companies. I have been with this company since I was 16 years old which is nearly 30 years ago. Recently I received the harassing phone call of the "you owe us money and we will not stop calling you until you pay us" phone calls that everyone seems to receive despite their credit standings or their diligence to pay on time. I have both home and vehicle insurance with USAA. Without notification USAA raised the rates on my home insurance and took the funding out of the payments made to my auto insurance. They then told me I had until the end of the month to pay a hundreds of dollars or my auto insurance would be cancelled. This is extortion since they know that it is illegal to drive a vehicle without insurance. USAA bank is associated with USAA and therefore receives the worst possible rating due to this practice. I recommend that USAA be avoided since this is a substantial violation of customer trust in what a company can do with their customersâ?? accounts and how they extort their customers by placing them in jeopardy of the law.
Additionally the downloads to account management software did not work well. They do not provide the names of businesses with credit card with drawls. Instead they provided business addresses. When 1 and 2 dollar charges were being made it was very difficult to determine if they were legitimate since businesses will frequently check to see if the account is good with a minimum charge then come back and charge the account later. I found the customer service was sometimes very good and they would assist with solving the banking problems. Recently I've found that the insurance is hit or miss. I do not reccomend this bank nor insurance company.
I have been a USAA member since 2001. My wife recently had a vehicle collision with a deer while on her way to my slc graduation. Our 2013 honda pilot had some damage and required for the truck to be repaired out of state due to the trip. We got a rental vehicle for the 6 weeks that took to repair our vehicle. After our vehicle was repaired we come to find out that usaa only paid $900. 00 out of $1,400. 00 of the car rental bill. I call them a number of times to see if they would cover the remaining portion given the fact that for the past 13 years i had been accident free, well i guess that was to much to ask.
They denied the request. Well i went shopping around for a new car insurance in which geico surprised me with their military rates, way better than usaa, so i canceled my policy and went with geico. My hole point is that USAA would rather see me go than to help their long time customers over $400. 00. Well i come from a family with several military members that have usaa, that's going to change soon. I will never go back to usaa, not until they realize they are not about military families anymore but to getting our pockets and see dollar signs in our foreheads.
After being a member in good standing for over 20 years I have now lost all faith in this company. My ex-wife defaulted on a debt that we jointly opened while we were married while I was stationed overseas. Rather than contacting me about this USAA chose to lock my online and account access. After 10 phone calls where I have to wake up in the middle of the night and spend over an hr each time on the call they still are doing nothing to help me. All their services and contacts are based on you being able to login to your account, which is locked in my case.
They are a great company if you live in San Antonio. But as I have learned the hard way they no longer value military members or work to help those that are overseas. Avoid them at all costs. I am moving everything to another bank that at least will talk to me like a person and not put me on hold every time I call.