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USAA Customer Review

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FamousAthlete's Profile Image

1 out of 5 marks

Reviewed by FamousAthlete

Jan 12th 2013

USAA Violates customer trust, bad business practices, extortion, poor and poor ethics

USAA is a large insurance company who claims to serve our nations active and former military and their families. They have had a good reputation in the past however they have adopted the same business practices that have corrupted many other companies. I have been with this company since I was 16 years old which is nearly 30 years ago. Recently I received the harassing phone call of the "you owe us money and we will not stop calling you until you pay us" phone calls that everyone seems to receive despite their credit standings or their diligence to pay on time. I have both home and vehicle insurance with USAA. Without notification USAA raised the rates on my home insurance and took the funding out of the payments made to my auto insurance. They then told me I had until the end of the month to pay a hundreds of dollars or my auto insurance would be cancelled. This is extortion since they know that it is illegal to drive a vehicle without insurance. USAA bank is associated with USAA and therefore receives the worst possible rating due to this practice. I recommend that USAA be avoided since this is a substantial violation of customer trust in what a company can do with their customersâ?? accounts and how they extort their customers by placing them in jeopardy of the law.

Additionally the downloads to account management software did not work well. They do not provide the names of businesses with credit card with drawls. Instead they provided business addresses. When 1 and 2 dollar charges were being made it was very difficult to determine if they were legitimate since businesses will frequently check to see if the account is good with a minimum charge then come back and charge the account later. I found the customer service was sometimes very good and they would assist with solving the banking problems. Recently I've found that the insurance is hit or miss. I do not reccomend this bank nor insurance company.

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Other USAA Reviews

Jeanniesrose9gmail's Profile Image

Reviewed by Jeanniesrose9gmail

Oct 17th 2014

1 out of 5 marks

Changes Release Of Deposit Dates Daily

My husband and i are desperate for help! My husband has been a member of usaa for years (my two active military sons are, as well), but we have been denied our deposited funds. My husband deposited his paycheck 7 days ago from today, and was initially given access to $500 to aid us during the wait. My husband was told it would take 5 days to clear. Two days later the $500 access was removed. My husband has called numerous times and even emailed but nobody will help us. My husband called his employer's bookkeeper to ask if the check had cleared, and was told that it had.

My husband had received an email from the ceo of usaa assuring him that the matter would be investigated and we would hear from an usaa rep. We had not heard from anyone from the usaa's office. Finally today, my husband was able to contact the ussa's office that could remove the hold. The woman named "erica" refused. Even after my husband explained that i'm disabled and unable to see my doctor, buy my medication, fuel to get to work, and to buy food. We are not asking for a loan, we are asking for access to the money my husband works hard for. The latest date for release is next friday, the friday my husband gets paid again. The next course of action is contacting an attorney. We are desperate for help!

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jimmygaudetgmailco's Profile Image

Reviewed by jimmygaudetgmailco

Oct 13th 2014

1 out of 5 marks

One Of The Worst Banks Ever Stay Away!

They charge you $8 to overnight a new card but they wont tell you! They instead snail mail you a card, then when you cal land ask they will for a fee overnight you a card but only if you ask and that card will be an exact replica you know just in case someone stole your card enroute!!! Smart huh?

Then since its an online bank only. The FDIC will hold any check $1 over your normal everyday balance so for 2 weeks you dont get a penny from that car you sold! Smart? It gets better. Any notion you dont understand a charge automatic shutdown you dont know what something is for and call to ask automatic shutdown your in kuwait and ask a question. You guessed it you dont eat for 2 weeks. Then theyre auto and insurance is hundreds of dollars more than anyone else

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