USAA is a large insurance company who claims to serve our nations active and former military and their families. They have had a good reputation in the past however they have adopted the same business practices that have corrupted many other companies. I have been with this company since I was 16 years old which is nearly 30 years ago. Recently I received the harassing phone call of the "you owe us money and we will not stop calling you until you pay us" phone calls that everyone seems to receive despite their credit standings or their diligence to pay on time. I have both home and vehicle insurance with USAA. Without notification USAA raised the rates on my home insurance and took the funding out of the payments made to my auto insurance. They then told me I had until the end of the month to pay a hundreds of dollars or my auto insurance would be cancelled. This is extortion since they know that it is illegal to drive a vehicle without insurance. USAA bank is associated with USAA and therefore receives the worst possible rating due to this practice. I recommend that USAA be avoided since this is a substantial violation of customer trust in what a company can do with their customersâ?? accounts and how they extort their customers by placing them in jeopardy of the law.
Additionally the downloads to account management software did not work well. They do not provide the names of businesses with credit card with drawls. Instead they provided business addresses. When 1 and 2 dollar charges were being made it was very difficult to determine if they were legitimate since businesses will frequently check to see if the account is good with a minimum charge then come back and charge the account later. I found the customer service was sometimes very good and they would assist with solving the banking problems. Recently I've found that the insurance is hit or miss. I do not reccomend this bank nor insurance company.
I recently received a couple emails from USAA regarding an account trying to access our checking account.
1.) was at first confused, but USAA confirmed that the emails were from them: I thought it was fraud because of obvious misspellings (shows their lack of detail)
2.) Found under "manage accounts", who was trying to access my account fraudulently. I called the fraud alert number from USAA. Spoke first to James.
a.) was disappointed to find out that there is no fraud department for overall accounts, only for debit and credit cards. This fraud was trying to take money from my checking, and USAA does not have a department to combat that!
b.) Further spoke to James, who said that on his end, could not see who was accessing my account, even though I could see it. I told him exactly where to find it under "manage my accounts", but he said he didn't have access to it. Can you believe this? The fraud dept does not have access to who is accessing my account - even though I saw the guy's name and his account number from my end!
c.) Asked James to speak to his manager. 10 minutes later, spoke to Valerie, his manager, who said that she did not have access to the screen I could see the fraudulent access-or of my account. Again, I can see clearly on my end who is trying to access my account, but the manager of the fraud department cannot see it or help me. She only said that she can transfer the info to the fraud alert dept to put my account on alert. I asked her what that entails and she said that she "doesn't know. really reassuring! She then tried to transfer me to the checking dept. and I was hung up on during the transfer. Nice!
This bank has so many issues i don't know where to start. 1) awful online banking experience. 2) ask a question and it will take you 5 tries til they even understand the question you asked them (but don't expect an actual answer at any time). 3) their own online transactions (such as an automatic payment from checking to auto insurance) does not download from the bank to quicken but they can't tell you why, and insist it must be a quicken issue, not a bank issue (it's not). 4) i applied for a credit card with them, and literally before i even activated the card, it had already been compromised and the card used by a thief. To this day no feedback on how this happened or any apology. 5) hmm rude customer service of epic proportions. My atm card stopped working one day. I called in to find out what the issue was, and the lady asked me to read my card info to her. Then she told me that was not my card info that she has on file, and she could not help me until i gave her the correct info! I was so pissed i emailed in a formal complaint, and as it turned out, the info on my card was correct, and magically my atm card started working again. Coincidence? I think not. Is that rude b**** still answering phones at usaa? I would bet money on it.