Until my disability became so severe I could barely leave the house, this bank was good to me. I even worked for them for awhile. But once we lost our job and, for months, begged for some way to help pay or arrange our card, they turned a deaf ear. They only permitted contact by phone (ignored letters and refused e-mails) and the young folks on the phone sort of had an attitude of "sucks to be you." They no longer permit me to make deposits, but punish me when automatic withdrawals occur. I have to find a bank which does not hurt disabled veterans, with which I can work from home.
I have been involved with two transactions where the buyers used USAA for their mortgage. Neither closed on time. The latest one we were left hanging for days, no one there could help, and funding at the end was a major problem. Phone calls were not returned. The title agent who has been in the business for 30 years was in total disbelief of the way they do business. They are truly the bottom of the barrow.
Don't use this company's new stock trading or asset management site. Awful. I used it in the past when it was really good, but they've made some terrible changes that make it appear more like a Monopoly game or Chinese Checkers but not a good trading site. Dumb, dumb and dumber comes to mind. Wow, can't grind in this enough. Lost some money too when I moved to another trading site.