Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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USAA Customer Review

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Tzhett's Profile Image

2 out of 5 marks

Reviewed by Tzhett

Jan 29th 2013

Used to be Perfect

Until my disability became so severe I could barely leave the house, this bank was good to me. I even worked for them for awhile. But once we lost our job and, for months, begged for some way to help pay or arrange our card, they turned a deaf ear. They only permitted contact by phone (ignored letters and refused e-mails) and the young folks on the phone sort of had an attitude of "sucks to be you." They no longer permit me to make deposits, but punish me when automatic withdrawals occur. I have to find a bank which does not hurt disabled veterans, with which I can work from home.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other USAA Reviews

Smallz44's Profile Image

Reviewed by Smallz44

Feb 18th 2015

3 out of 5 marks

Ok For Some Services

USAA Bank has limited to offer but what they do offer is great

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wetsu's Profile Image

Reviewed by wetsu

Jan 15th 2015

2 out of 5 marks

Tricky Auto Underwriting

Although my wife and I have stellar credit, no claims or traffic violations in the past ten years, USAA gave us a quote more than 50% higher than three other major carriers. Because we choose to maintain locks on our credit reports to protect us from identity theft! Why should ones credit effect ones rate, other than as a tool to charge more?

Is this review helpful? ▲ Yes 1 ▼ No 0

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