Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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USAA Customer Review

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Tzhett's Profile Image

2 out of 5 marks

Reviewed by Tzhett

Jan 29th 2013

Used to be Perfect

Until my disability became so severe I could barely leave the house, this bank was good to me. I even worked for them for awhile. But once we lost our job and, for months, begged for some way to help pay or arrange our card, they turned a deaf ear. They only permitted contact by phone (ignored letters and refused e-mails) and the young folks on the phone sort of had an attitude of "sucks to be you." They no longer permit me to make deposits, but punish me when automatic withdrawals occur. I have to find a bank which does not hurt disabled veterans, with which I can work from home.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other USAA Reviews

OttoOtto's Profile Image

Reviewed by OttoOtto

May 2nd 2015

5 out of 5 marks

Great place to keep my money

They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.

Is this review helpful? ▲ Yes 1 ▼ No 0

tivac's Profile Image

Reviewed by tivac

Dec 29th 2014

5 out of 5 marks

Cannot stress enough how great they are

I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.

Is this review helpful? ▲ Yes 1 ▼ No 1

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