Overall Rating

B
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USAA Report Card

Overall rating score 60%
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Tzhett's Profile Image

2 out of 5 marks

Reviewed by Tzhett

Jan 29th 2013

Used to be Perfect

Until my disability became so severe I could barely leave the house, this bank was good to me. I even worked for them for awhile. But once we lost our job and, for months, begged for some way to help pay or arrange our card, they turned a deaf ear. They only permitted contact by phone (ignored letters and refused e-mails) and the young folks on the phone sort of had an attitude of "sucks to be you." They no longer permit me to make deposits, but punish me when automatic withdrawals occur. I have to find a bank which does not hurt disabled veterans, with which I can work from home.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other USAA Reviews

Eric0626's Profile Image

Reviewed by Eric0626

Apr 17th 2014

2 out of 5 marks

Sucks as a bank

USAA was always good until I had to file bankruptcy. I am trying to set up a transfer to a different bank so that I can transfer funds there. This is the third transfer that I've set up with USAA, the first two I did not require documentation and now they have to mail me a paper just for me to send back in for them to do this.

One representative told me it was U.S. Bank that was requiring this documentation and the other representative was telling me that it was USAA. Which is it USAA?

They cut off access to the website because of the bankruptcy and now I can only access it on my cell phone or the mobile site, I have no idea why they would do this?

I love their car insurance but I think their bank sucks!

The only reason I bank with them is so that I can receive my paycheck early. Beware if you bank with them and go through bankruptcy, they will treat you like a redheaded stepchild after that.

Is this review helpful? ▲ Yes 1 ▼ No 0

roben24's Profile Image

Reviewed by roben24

Mar 11th 2014

2 out of 5 marks

Deposit @mobile

Wowwwwww!!!!! The deposit @mobile confused two checks I deposited yesterday and stated it was a fault on my end when I clearly know for a fact I deposited it. I even got a confirmation stating the correct amount I got through the website and via text message. So now I have to go through the hassle of acquiring another check. If you ask me if you want to lose it use it!!!!!!! Thanks a lot USAA

Is this review helpful? ▲ Yes 2 ▼ No 0

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