MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I use to love USAA, but due to my partner being unemployed, i ended up filing for bankruptcy and since then i can't access my accounts online any more and i closed my checking account with them. Even if you clear up the bankruptcy, once you have caused them a loss, you can never go back.
They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.