Went to go open an account. 3 months later they still have yet to get my accounts working. I've called them a number of times and each time it's a different story. Each time asking for more and more documentation. Why was this not asked for up front? I've never had this much trouble with any bank before. Can't even close my accounts with them to get my money back. They also keep locking me out of the online site... sometimes it works sometimes it doesn't.
I have been involved with two transactions where the buyers used USAA for their mortgage. Neither closed on time. The latest one we were left hanging for days, no one there could help, and funding at the end was a major problem. Phone calls were not returned. The title agent who has been in the business for 30 years was in total disbelief of the way they do business. They are truly the bottom of the barrow.
Don't use this company's new stock trading or asset management site. Awful. I used it in the past when it was really good, but they've made some terrible changes that make it appear more like a Monopoly game or Chinese Checkers but not a good trading site. Dumb, dumb and dumber comes to mind. Wow, can't grind in this enough. Lost some $$ too when I moved to another trading site.