About Umpqua Bank

Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ) and has 150 locations between Napa, Calif. and Bellevue, Wash., along the Oregon and Northern California Coast and in both Central California and Central Oregon. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including the Wall Street Journal, New York Times, BusinessWeek, Fast Company and CNBC.
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Customer Rating
Based on 26 Reviews
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Based on Texas Ratio: 6.51
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Umpqua Bank Location Map
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Customer Reviews

Most Helpful Customer Reviews

294680's Profile Image

Reviewed by 294680

Apr 12th 2012

5 out of 5 marks

I Love This Bank, Great Customer Service.

I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to umpqua bank investments. I had boa but they got too big and lost focus on customer service.

Is this review helpful? ▲ Yes 2 ▼ No 0

SegueFisch's Profile Image

Reviewed by SegueFisch

Dec 25th 2012

3 out of 5 marks

Violation Of Trust--Updated

I went into this new noe valley branch (was a circle bank branch before) on christmas eve around 1pm to personally deposit a large check and some cash. Branch personnel assured me that $200 of my check and all of my cash would be available for withdrawl immediately. On christmas morning, i went to send my giftly gift certificates to my remote family and loved ones and... No money. No money, not even the cash, had been posted!!! I am new to this bank, and though staff is friendly, staff is not competent nor well-informed. Umpqua bank has ruined christmas 2012. The bank is in violation of its own stated policies regarding money handling (listed on their website and on the deposit receipts i was given yesterday). If a bank cannot handle my money in a consistent and trustworthy manner, what good are they as a bank?! In fact, what the hell are they even doing in the banking business?!! **************

update: the day after christmas, my account manager contacted me directly and apologized. Apparently the circle bank employees had not yet been fully trained on umpqua bank processes and one of them had not written my deposit amount in a way that the computers could read the scans, so in fact the deposit needed to be manually entered later on, which wasn't discovered until the day after christmas. While it is clear that they need to be more on-the-ball with this merger, it is also clear that it was not intentional, and that it is in the merger process that performance results are going to be a little uneven until they complete the transition.

Is this review helpful? ▲ Yes 2 ▼ No 0

lesliepower123's Profile Image

Reviewed by lesliepower123

Nov 3rd 2013

1 out of 5 marks

Declining rapidly

Our business has been with Umpqua for many years and up until recently it has been a mutually beneficial experience. I am now shopping for a new bank for my business and personal accounts. You have become like all the other larger banks with your ridiculous fees (a currency deposit fee? A fee for depositing currency!), limits (we now have to juggle account balances in order to avoid the new fees you have imposed to have our $) and overall disregard for the relationship we had developed. Now, you get hacked into requiring us to get a new ATM/bankcard. I can not tell you the inconvenience this has caused! Our card is linked with all of our vendors and changing each and every one of these is an enormous task. My staff is having to weather your storm while I, the business owner, am paying for it. This is not definitely not the worlds friendliest bank lately.

Is this review helpful? ▲ Yes 2 ▼ No 0

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