B MyBankTracker Rating

Umpqua Bank

About Umpqua Bank

Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ) and has 150 locations between Napa, Calif. and Bellevue, Wash., along the Oregon and Northern California Coast and in both Central California and Central Oregon. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including the Wall Street Journal, New York Times, BusinessWeek, Fast Company and CNBC.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Umpqua Bank Bank Customer Reviews

  • Z
    Reviewed By zpalqm Jul 16, 2013

    Annoying

    Umpqua puts more energy into looking like a friendly neighborhood bank then they do actually learning how to behave like a friendly neighborhood bank. Don't be fooled--this bank will give you the same level of hassle that other large banks will. Go to a credit union!

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  • Reviewed By kayak99 Jul 31, 2014

    Umpqua Bank Sucks

    On April 15 I left for a 2 month trip to Europe; prior to that I was informed by mail and e-mail that Umpqua would be acquiring many Sterling branches, with Banner Bank acquiring the others. The documents stated that this change would take place in late June.

    6/15 I return from Europe

    6/22 I check my bank accounts online; both savings & checking show zero. I call the 800 number and am told my accounts are with Banner Bank (incorrectly) and that I should contact my branch

    Monday. 6/23: visit Tillamook branch of Umpqua. Spend 3 hours there with Bing (Sylvia) Plasker who I've know since opening my accounts in 2003. Her records indicate no change in my accounts, and that they should NOT have been transferred to Banner. I call the "President" on your lobby phone and discuss the situation. I was told by Banner that I would need to have new account numbers since they could not be transferred a second time. That is ridiculous; I would have had to change all my direct deposits and payments. The "solution" was to re-instate my precious account numbers with Umpqua.

    Now I have 2 checking and 2 savings accounts with Umpqua (only two of which have money). I received three (3) debit cards from Umpqua (one of which worked) and one from Banner (which I did not try).

    6/24 I begin transferring all my accounts to TLC (Tillamook Federal Credit Union), a stellar operation. During this time period I have TWO ACCOUNTS WITH THE SAME NUMBER - one at Umpqua and one at Banner. The auto pays and checks I did wri

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  • J
    Reviewed By JAllen Oct 28, 2013

    Highway Robbery!

    Umpqua touts themselves as "The World's Greatest Bank" Beware! The charge ridiculous fees and change your account on you with no notice.

    Due to a move and switch accounts over to another bank, I had a debitor charge to my Umpqua Bank account, when they shouldn't have as they were given an updated account to charge to, and my Umpqua account went into overdraft. Though, I never signed up for overdraft, specifically requesting it to be removed when I signed up. Oh yeah, when I signed up, it was a free monthly account, which they started charging $6 a month for recently without even sending me a letter.

    So when the overdraft occurred, they charged a $35 fee. Ok, fair enough, I'll pay it and the amount when I get my next paycheck in two weeks because I'm broke until then. Nope not good enough, they charged $7 per day additional overdraft fees on top of the original $35 fee. So in under two weeks that original amount owed just doubled itself!

    Can you say highway robbery? I'm seeking an attorney. They have to be others that are being robbed by this bank.

    Stay away from Umpqua Bank the "World's Most Greediest Bank".

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
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  • Domestic Wire Transfer (Outbound) N/A 0
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  • Non-Bank ATM N/A