About Umpqua Bank

Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ) and has 150 locations between Napa, Calif. and Bellevue, Wash., along the Oregon and Northern California Coast and in both Central California and Central Oregon. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including the Wall Street Journal, New York Times, BusinessWeek, Fast Company and CNBC.
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Overall Rating

MyBankTracker Grade

B+
Customer Rating
Based on 27 Reviews
Financial Health
Based on Texas Ratio: 6.51
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Deposits
Mobile Deposits
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Quality of Mobile Services

Locations & Hours

Umpqua Bank Location Map
Umpqua Bank Location Map
We found branches close to you and 378 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

294680's Profile Image

Reviewed by 294680

Apr 12th 2012

5 out of 5 marks

I Love This Bank, Great Customer Service.

I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to umpqua bank investments. I had boa but they got too big and lost focus on customer service.

Is this review helpful? ▲ Yes 2 ▼ No 0

kayak99's Profile Image

Reviewed by kayak99

Aug 1st 2014

2 out of 5 marks

Umpqua Bank Sucks

On April 15 I left for a 2 month trip to Europe; prior to that I was informed by mail and e-mail that Umpqua would be acquiring many Sterling branches, with Banner Bank acquiring the others. The documents stated that this change would take place in late June.

6/15 I return from Europe

6/22 I check my bank accounts online; both savings & checking show zero. I call the 800 number and am told my accounts are with Banner Bank (incorrectly) and that I should contact my branch

Monday. 6/23: visit Tillamook branch of Umpqua. Spend 3 hours there with Bing (Sylvia) Plasker who I've know since opening my accounts in 2003. Her records indicate no change in my accounts, and that they should NOT have been transferred to Banner. I call the "President" on your lobby phone and discuss the situation. I was told by Banner that I would need to have new account numbers since they could not be transferred a second time. That is ridiculous; I would have had to change all my direct deposits and payments. The "solution" was to re-instate my precious account numbers with Umpqua.

Now I have 2 checking and 2 savings accounts with Umpqua (only two of which have money). I received three (3) debit cards from Umpqua (one of which worked) and one from Banner (which I did not try).

6/24 I begin transferring all my accounts to TLC (Tillamook Federal Credit Union), a stellar operation. During this time period I have TWO ACCOUNTS WITH THE SAME NUMBER - one at Umpqua and one at Banner. The auto pays and checks I did wri

Is this review helpful? ▲ Yes 2 ▼ No 0

sosburne's Profile Image

Reviewed by sosburne

Mar 23rd 2012

1 out of 5 marks

Horrible customer service and attention to customer needs. Closed accounts within 1 week.

My partner and I opened a join checking account, savings account, and credit card with Umpqua. One week later we closed all 3 and stopped discussions regarding our brokerage account and returned to Wells Fargo. I've never had such bad service, inaccurate information, and lack of interest in understanding clients' needs as I experienced at Umpqua bank.

Even after going up 2 levels of management I was still unable to get satisfaction. My credit is excellent (750+ credit score). My bank balance and brokerage account would be in 6 figures. They were not interested in understanding or keeping my business.

If you want a coffee shop and free computers...go to Umpqua. If you want a BANK...go elsewhere.

Is this review helpful? ▲ Yes 2 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Prosper Interest Checking

0.01%

$0

$200

Prosper Interest Checking

0.03%

$10,000

$200

Prosper Interest Checking

0.03%

$250,000

$200

Banking Fees

Type Fee National average
Monthly Inactivity

$2

Per Month

$7

Non-Sufficient Fund (Overdraft)

$35

$30

Stop Payment item

$35

$27

Return Deposit

$10

$13

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$15

$9

Non-Bank ATM

$2.50

$1