About Umpqua Bank

Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ) and has 150 locations between Napa, Calif. and Bellevue, Wash., along the Oregon and Northern California Coast and in both Central California and Central Oregon. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including the Wall Street Journal, New York Times, BusinessWeek, Fast Company and CNBC.
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Overall Rating

MyBankTracker rated Umpqua Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Based on 32 Reviews
Financial Health
Based on Texas Ratio: 6.51
Bank Fees
vs. Average
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Mobile Deposits
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Locations & Hours

Umpqua Bank Location Map
Umpqua Bank Location Map
We found branches close to you and 378 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

294680's Profile Image

Reviewed by 294680

Apr 12th 2012

5 out of 5 marks

I Love This Bank, Great Customer Service.

I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to umpqua bank investments. I had boa but they got too big and lost focus on customer service.

Is this review helpful? ▲ Yes 3 ▼ No 1

zpalqm's Profile Image

Reviewed by zpalqm

Jul 16th 2013

2 out of 5 marks


Umpqua puts more energy into looking like a friendly neighborhood bank then they do actually learning how to behave like a friendly neighborhood bank. Don't be fooled--this bank will give you the same level of hassle that other large banks will. Go to a credit union!

Is this review helpful? ▲ Yes 3 ▼ No 0

lesliepower123's Profile Image

Reviewed by lesliepower123

Nov 3rd 2013

1 out of 5 marks

Declining rapidly

Our business has been with Umpqua for many years and up until recently it has been a mutually beneficial experience. I am now shopping for a new bank for my business and personal accounts. You have become like all the other larger banks with your ridiculous fees (a currency deposit fee? A fee for depositing currency!), limits (we now have to juggle account balances in order to avoid the new fees you have imposed to have our $) and overall disregard for the relationship we had developed. Now, you get hacked into requiring us to get a new ATM/bankcard. I can not tell you the inconvenience this has caused! Our card is linked with all of our vendors and changing each and every one of these is an enormous task. My staff is having to weather your storm while I, the business owner, am paying for it. This is not definitely not the worlds friendliest bank lately.

Is this review helpful? ▲ Yes 3 ▼ No 0

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