Umpqua Bank

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Umpqua Bank Fees & Rates

• Fees
• Rates

• Type	Fee	National average
  Monthly Inactivity	$5 Per Month	$6
  Non-Sufficient Fund (Overdraft)	$35	$30
  Stop Payment item	$35	$27
  Return Deposit	$10	$16
  Domestic Wire Transfer (Outbound)	$25	$22
  Domestic Wire Transfer (Inbound)	$0	$8
  Non-Bank ATM	$2	$1

• • Checking

  • Interest

  NAME	RATE	MIN TO EARN APY	MIN TO OPEN
  Prosper Interest Checking	0.01% APY	$0	$200
  Prosper Interest Checking	0.05% APY	$10,000	$200
  Prosper Interest Checking	0.05% APY	$250,000	$200

Most Helpful Customer Reviews

294680 recommends Umpqua Bank

Apr 12th 2012

5 out of 5 marks

“I love this bank, great customer service.”

I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to Umpqua Bank Investments. I had BOA but they got too big and lost focus on customer service.

Is this review helpful? ▲ Yes 2 ▼ No 0

SegueFisch reviewed Umpqua Bank

Dec 25th 2012 - updated: Dec 27th 2012

3 out of 5 marks

“Violation Of Trust--Updated”

I went into this new noe valley branch (was a circle bank branch before) on christmas eve around 1pm to personally deposit a large check and some cash. Branch personnel assured me that $200 of my check and all of my cash would be available for withdrawl immediately. On christmas morning, i went to send my giftly gift certificates to my remote family and loved ones and... No money. No money, not even the cash, had been posted!!! I am new to this bank, and though staff is friendly, staff is not competent nor well-informed. Umpqua bank has ruined christmas 2012. The bank is in violation of its own stated policies regarding money handling (listed on their website and on the deposit receipts i was given yesterday). If a bank cannot handle my money in a consistent and trustworthy manner, what good are they as a bank?! In fact, what the hell are they even doing in the banking business?!! **************

update: the day after christmas, my account manager contacted me directly and apologized. Apparently the circle bank employees had not yet been fully trained on umpqua bank processes and one of them had not written my deposit amount in a way that the computers could read the scans, so in fact the deposit needed to be manually entered later on, which wasn't discovered until the day after christmas. While it is clear that they need to be more on-the-ball with this merger, it is also clear that it was not intentional, and that it is in the merger process that performance results are going to be a little uneven until they complete the transition.

Is this review helpful? ▲ Yes 1 ▼ No 0

Teirdalin reviewed Umpqua Bank

May 15th 2013

1 out of 5 marks

“Horrible.”

I don't currently have a job, so I didn't have much money in my bank. I normally kept the amount in there pretty low as they never charged for no reason. Then all of a sudden one day they sent out a "service charge" and my account went into overdraft, before I know it I owe $50, I deposit $80 into the ATM and it apparently didn't even get into my account. Now they've stolen $130 from me and It's raising every single day, and the customer support doesn't do anything about it.

Is this review helpful? ▲ Yes 1 ▼ No 0

See all 12 customer reviews »

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