I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to umpqua bank investments. I had boa but they got too big and lost focus on customer service.
This used to be Sterling Bank, which was great have been with them for 15 yrs. now bought out by Umpqua Bank, not only has the service gone down the toilet, but the employees are totally clueless, except for one, Mary she still knows what customer service means. Their bill paying service stinks. I have been signed up for that for 2 mos, and this week alone 3 people didn't get paid, and they have no reason for it, all I got was double talk, and 3 late charges, I was able to get rid of one. Now they don't even answer their 800 number, they say they will give you a call back Ya 2 days later. I'm so flippin out of there come Monday. Bite Me Umpqua Bank!!!!!!!
My partner and I opened a join checking account, savings account, and credit card with Umpqua. One week later we closed all 3 and stopped discussions regarding our brokerage account and returned to Wells Fargo. I've never had such bad service, inaccurate information, and lack of interest in understanding clients' needs as I experienced at Umpqua bank.
Even after going up 2 levels of management I was still unable to get satisfaction. My credit is excellent (750+ credit score). My bank balance and brokerage account would be in 6 figures. They were not interested in understanding or keeping my business.
If you want a coffee shop and free computers...go to Umpqua. If you want a BANK...go elsewhere.