MyBankTracker rated Umpqua Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to umpqua bank investments. I had boa but they got too big and lost focus on customer service.
Umpqua is a horrid conglomerate. Do not honor Power of Attorneys, lost $2000 because of that. Can't talk with legal department or escrow department directly - must be high security clearance. Would put my money in a mattress and live in a cardboard box before would do business with them
Have to wait 30 minutes to get person on their main phone number since their "change over".
Access to funds unavailable for an entire weekend because of "change over" being done.
Incurred fees on cash advances because of non-access to funds during "change over". Complained an phone to branch and did receive verbal apology. However, was not offered reimbursement of fees incurred because of their inability to give me my money when I needed it. Unacceptable.
Horrible telephone service on their main number since the turnover.