MyBankTracker rated Umpqua Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to umpqua bank investments. I had boa but they got too big and lost focus on customer service.
Umpqua bank recently went through a computer upgrade. I was unable to access my accounts for over 10 days. I called umpqua right away - was promised a call back within the same business day - never received a call back. I called again the next day, sat on hold for 46 minutes when i was disconnected. Again, was promised a call back as the customer service representative could not help me. I didn't receive a call back. On the third day i finally reached someone after waiting on hold for 34 minutes and was told due to the computer upgrade i would not be able to access my accounts until someone called me back.
Day 10 and no one has called. So i called again today, sat on hold for over an hour and was disconnected! I called back, sat on hold for 21 minutes and was repeatedly put on hold to find someone who could help me. 10 days without access to my accounts! This is the worst customer service experience i have ever encountered and not having access to my money makes me very nervous but umpqua isn't taking any steps to help me out.
I made the mistake of trying to open an account with this bank. The representative clearly wanted to get rid of me and suggested that I go someplace else, which was a surprise since I was talking about making a large savings deposit. Normally a bank is happy to get a new savings customer. Goodby Umpqua!