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C+
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Umpqua Bank Report Card

Overall rating score 46%
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Umpqua Bank Customer Review

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294680's Profile Image

5 out of 5 marks

Reviewed by 294680

Apr 12th 2012

I love this bank, great customer service.

I have never had a problem with this bank, and they offer other services for free such as notary, fax, and wifi. I have moved all of my personal investments to Umpqua Bank Investments. I had BOA but they got too big and lost focus on customer service.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Umpqua Bank Reviews

jsriesch's Profile Image

Reviewed by jsriesch

Jan 18th 2014

1 out of 5 marks

BAD!BAD!BAD!

This bank declined my credit card payment because they "have spending limits on my account". I have money in the account via direct deposit from my employer for past 7 years now and I am very prudent and careful when it comes to funds movements. Regardless all of this that retarded bank declined the transaction without even telling me! The company I ordered from told me about it.

After numerous phone calls to the bunk customer service, answering stupid security questions (â?¦â??what is your favorite pet? What were you thinking when you married your wife?-who the f**k remembers that, they always ask the wrong question!) and waiting 25 minutes for supervisorâ??s decision to temporary lift the spending limit, my transaction was finally approved.

Their security protocol so outdated, it reminds me hide and seek games in insanity ward. Because of there shenanigans, my order was broken into three different parts (obviously they are not going to ship anything to you if your payment has been declined).

Here I am, 3 weeks from original order date, sitting and waiting for the part for my vehicle. It took unanswered e-mails, many phone calls and placement of the second order to get this thing finally moving. It's crazy. All of this pain because of this IDIOTS! I cannot even start to tell you the inconvenience this has caused. My work schedule has to be rearranged few times just to accommodate new delivery.

Ask your self a simple question; is it worth it to go through so many difficulties just because you wanted to use YOUR MONEY? None of my previous banking experiences compares to this crap. This is the worst bank in the world.

Is this review helpful? ▲ Yes 1 ▼ No 0

hak's Profile Image

Reviewed by hak

Jan 6th 2014

1 out of 5 marks

From solid years ago to just as bad or worse than the BIG banksâ?¦. sad all around.

We started multiple accounts with Umpqua as they are local, portrayed themselves as different + had great offerings. At first, four years ago, they lived up to their motto as "Greatest Bank in the World". This was as all the big banks were in trouble both financially + with customers.

As what I can only guess as larger veteran players swept into the Umpqua system + greed replaced any sense of community + service the whole product range + experience has gone into the toilet.

Every aspect of what I've encountered lately from multiple same business errors to online banking to customer service both in branch + online has been pitiful + lacking. It's only compounded to read about the shiny new store in SF + the millions spent on buying out a CA bank only to lose all the perks that brought us into the Umpqua fold in the first place.

We're are currently looking to take all of our accounts + business elsewhere + I can only recommend you do the same.

Is this review helpful? ▲ Yes 1 ▼ No 0

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