I went into this new noe valley branch (was a circle bank branch before) on christmas eve around 1pm to personally deposit a large check and some cash. Branch personnel assured me that $200 of my check and all of my cash would be available for withdrawl immediately. On christmas morning, i went to send my giftly gift certificates to my remote family and loved ones and... No money. No money, not even the cash, had been posted!!! I am new to this bank, and though staff is friendly, staff is not competent nor well-informed. Umpqua bank has ruined christmas 2012. The bank is in violation of its own stated policies regarding money handling (listed on their website and on the deposit receipts i was given yesterday). If a bank cannot handle my money in a consistent and trustworthy manner, what good are they as a bank?! In fact, what the hell are they even doing in the banking business?!! **************
update: the day after christmas, my account manager contacted me directly and apologized. Apparently the circle bank employees had not yet been fully trained on umpqua bank processes and one of them had not written my deposit amount in a way that the computers could read the scans, so in fact the deposit needed to be manually entered later on, which wasn't discovered until the day after christmas. While it is clear that they need to be more on-the-ball with this merger, it is also clear that it was not intentional, and that it is in the merger process that performance results are going to be a little uneven until they complete the transition.
Umpqua's claim to be the 'World's greatest Bank" is nothing but a meaningless commercial slogan ; but if repeated enough times will create the desired effect in the minds of a few .
I found this bank to be less than helpful; in fact they seem to go out of the way to avoid having to answer any questions or concerns one may have.
The Phoenix ,Or. store is known to be unusually lacking in professionally staffed personnel ;and at least in the past had a reputation for being something of a zoo . But who can understand why and who they hire to represent the Bank.
On more than two occasions I was treated rudely by the tellers and by the store manager at the Phoenix store . What had been represented to me in terms of fees and services were not forthcoming ,which is bad enough ;but on some occasions, they found reason to engage in arguing ,and not only with me, but I witnessed with others as well.
it seems what they lack in banking skills, they make up with polemics.
When I called the district manager about this and other experiences ,I was treated with some courtesy, but it was really nothing but managing hurt feelings ,or damage control.
The District manager agreed that the fees should not have been charged and apologized ,but never offered anything to compensate for my lost time or for the emotional distress ,they put me through!
Had the worst experience with the compliance officer [Redacted]. Extremely rude and spoke down to me as if she was better than me. Not friendly and because of the experience I had with her, would not recommend this bank.