i wanted a bank that just didnt count you as a number charging fees that didnt exist holding deposit checks and running up charges for no reason. thats why i went to union bank. i explained to them my mother had passed away and someone stole her atm card and tried to deposit fraudulent checks etc. i also said i cleared that up with b of a. i was on her account because as she got older she started losing it and i wanted to regulate her money. anway like i said after she passed her information was stolen. so going to union bank i explained the situation and said there shouldnt be a problem it took me months to try and resolve this issue with the very rude hard headed moronic bank of america. He understood and went ahead and opened my account after i was forthright and upfront honest with them. well a few weeks ago i go to use my atm card and it was declined. mind you i had just used it earlier that day. this was on a friday night. so i couldnt do anything until the following monday. i called the bank and extremely rudley they explain they closed my account. I asked why. They gave me a number that was no good to me. everytime i called it it went to an internal answering maching. i call the bank back. i asked why would you give me an internal telephone number that only works if you call from the bank. unproffesional. they get back and tell me thats the correct number. once again no it wasnt. i call back and explain to the moron on the phone that number only works if you call internally from a branch. so they put me through. i get onto the phone with another extremely rude person who wont tell me the problem but i will get a letter explaining. so in the mean time i couldnt get money all weekend no atm card and no answers. Finally a week later i get a letter explaining for me to call chex systems. exactly what i thought might happen which again i explained upfront before opening my account. absolutely nothing but rudeness holding my money for ransom.
i just got my check
I have done busiess with Union Bank since 2002 as business customer. Since 2012 change in the account interest from 7.5% to 10.5% for no reason. bank charges to checking account claiming to cover overdraft that was not true. Exceeding charges that they would not give back the credit to the account. This is just to be brief.
I opened a new account with my partner and requested an ATM debit card for her. They said they sent it but it never turned up. I asked them to replace it, that never turned up. They naturally accused us of throwing it in the trash both times. They checked the mailing address, it was correct. They supposedly sent a third card - nothing. The fourth time they sent it to the branch for us to pick up, Okay, but the whole process took 7 weeks and they clearly have a flaw in their system that they won't admit. Overall, the transition from Santa Barbara Bank and Trust has not been a happy one
Something fishy is going on with Union Bank. I used my atm at local businesses that I always frequent, nothing overseas or even out of state. Suddenly, they turn off my ATM card stating "fraud" because I bought gas at my local service station- the same one I always go to. I think account info was compromised and they just dont want to admit it. I am without a card for - days at least. They say they cannot reactivate, they have to send me a new one- fishy.
The Union Bank on sports arena blvd has the worst customer service I've ever experienced in my adult life. I've been banking there with my business for 4 months now and everyday I walk in there, same drone-like characters standing at each station to receive your deposit or withdrawl. No smiles, no hello, no goodbye have a nice day. Today I walk in there and at least 4 girls stand there and stare at me, no one else in there, no customers whatsoever. The personal bankers behind me in their desks are more lively and enthusiastic to be there and help. I deposit what I need. Still no word from the girl helping me, nothing far from the usual, as I grab my receipt and thank her, she buts in and says next time the merchant line is over there. You're kidding me right? I'm going to take my business elsewhere, most likely back to chase bank where there are nicer, lively beings there to help me out.