Union Bank is my favorite bank. Their customer service is very good. All the staff treated a good relationship. They give us a very good atmosphere . They have no big bank charges , compared to other banks it is very good for current account holders also for savings account. The internet banking services is awesome.
Jorge Rivera was the young man that assisted me the morning I walked in to the Union Bank branch. He began by greeting me and answering all the questions I had about my account and future accounts. He proceeded by offering other possible banking methods that might work for my business outcome. Overall I was extremely satisfied with Jorge's customer service and will definitely recommend his service to my business partners and associates.
Horrible and appalling customer service by [Redacted] the service manager at [Redacted]. I have been banking with ub for several years now with no nothing but excellent customer service, but when i went to deposit 3 large tax refund checks from the state of ca on 10-19-2013, this service manager held 90% of my checks for 7 business days!. When i told her that i have a large balance on a business account, she said she can release another $5000, and will talk to her manager on Monday. I wasn't happy about her extending only an additional $5k from the large amount, but i said ok. On Monday through Wednesday, i received zero calls from her or anyone else. On Thursday, i called [Redacted] who said she nothing (no apology at all! ) about the additional $5k, and would not let me finish my sentence. When frustrated, i started to raise my voice. She then said she will not listen to me and kept repeating her story of how she can't tell me to restructure the deposit. Well, i wasn't telling her to, but was simply asking her if i had done it from the beginning, i would have had more $ available to me. But she would not let me finish my sentence, and when i got frustrated that she was not listening, she hung up on me!!. How rude this service manager [Redacted] is. I was simply appalled that i had this experience here. I talked to another branch at tapo st. Blake and lisa there released 100% of my deposit immediately.