Eat this one, univest! Debra [Redacted], the branch so-called "manager" at the blue bell office is a spiteful piece of crap. Hate her. As for her boss, brianna, she sucks too. Hate her.
As for jay [Redacted], the director of business security, he's a jackass. Hate him. They put a rather lengthy and unnecessary hold on money i needed to pay my bills. Now, i'm about to lose my car and my health insurance. These idiots don't even care! Stay away from them!
I am surprised to find all the negative comments here. I left Harleysville National Bank a few years ago because they were taken over by First Niagra. I don't like big conglomerates and the online banking when down the tubes. I do most of my banking online, and I prefer small town U.S.A. where people are people and not machines, which is why I chose Univest. I only have personal accounts and I don't download my transactions except as a pdf, so I can't comment on what jaallender wrote, but the online experience has been great including the online bill pay which I use regularly.
I bank mostly at the Green Lane, PA branch and have found the staff there knowledgeable and courteous. The only negatives I can say, is that I am on the edge of their branch territory so sometimes it is a little inconvenient if I am going the opposite way from where the branches are, and want to make a bank stop. The other is that the online banking times out two quickly, meaning I get prompted to click "Stay Logged On" too often. It happens even if I am in Bill Pay clicking on things. I don't think it should time out if there is activity. However, I do find this happening with other online pay systems such as my credit card systems.
My one daughter banked there until she moved away. She is the reason I went there. She recommended them and allowed me to check out the online banking before I signed up, which was a big plus. I personally have 3 accounts there, and my youngest daughter opened up an account a short time ago. I give them like a 4.8 only because of the frequent online time outs.
I had awful experience with this bank. It took forever to open an account with them. Once i started using it, they called me from their fraud prevention dept since they assumed there was a security issue with my account. The guy who called me was really rude and arrogant. He also asked "if i just want him to go ahead and close my account to avoid any future issues". I've never had such horrible service with any bank in the past. Clerks at my local branch weren't exactly too friendly or professional either. Stay away from this bank!