Overall Rating

MyBankTracker rated Valley National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

UseGoodBank's Profile Image

Passaic Park branch reviewed by UseGoodBank

Dec 30th 2014

Incompetent Bank - Use Other Bank!!!

Multiple Issues with this bank, I moved to a new neighborhood and opened a account with Valley National Bank for my business, it took about a month or more to receive my bank deposit stamp, they never have any envelopes for deposit or deposit slips at their ATM's so you can not make any deposit there unless you picked up their envelopes at a other location or during business hours when a teller is available, they once froze my debit card, since they thought a certain transaction might be fraud, they left me a message from the company head quarters that I should return their call, I called back but no answer so left message, they never returned call and card was frozen for purchases for about 4 or 5 weeks until I called again and got through to customer service.

Is this review helpful? ▲ Yes 1 ▼ No 0

Sokol's Profile Image

Avenue J branch reviewed by Sokol

Mar 15th 2013

Terrible!

I just moved down the block from a Valley national bank. I walked in to break a large bill I had that all the small stores nearby could not break. I thought the bank would be able to. There were no customers in the bank and they refused to help me if I did not have an account with them. All I needed was to break a large bill! What poor service! Why would I ever want to bank with them!?!? That was my first and last experience with this bank!

Is this review helpful? ▲ Yes 2 ▼ No 0

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