B+ MyBankTracker Rating

Valley National Bank

About Valley National Bank

For more than 81 years, Valley National Bank has been providing quality banking and financial services to retail, commercial and trust customers. It is important to us that all of our customers know Valley’s history and understand our commitment to the

Valley National Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Valley National Bank Bank Customer Reviews

  • K
    Reviewed By KKrattiger Dec 4, 2015

    So Unhappy, Rude Customer Service, Unnecessary Fees

    I refinanced my house through Valley National and do not use them for my online banking. I have one credit card set up on AutoPay through this account. Last month while I was traveling for business, the creditor tried to obtain payment from my account which had insufficient funds. When I returned from my trip, I immediately made a deposit to cover the funds. Valley charged me $35/day for three days in a row (including the day I made the deposit) and an additional $15 fee for the account dipping below the minimum balance which was a result of their penalty charges. I called the manager at the Caldwell branch to explain I was out of town and kindly requested that one of the $35 fees be removed since the money was available. She was rude and adamant that nothing could be done but that she would make the request. Now, two weeks later, and I receive my statement showing the $120 in fees for the month. I'm told that the computer system is responsible for charging me and there's no way to override it....complete BS. Again, I was treated rudely and the situation hasn't been resolved. I doubt she ever tried to resolve it in the first place. Next call is corporate. I have no problem paying a fee for a legitimate charge, but I called my credit card company and they did not charge Valley any fees.

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  • G
    Reviewed By gaieges Sep 21, 2015

    Awful customer service all around for their Loan services division

    Can't handle anything aside from Faxes. No self-service portal. Incompetent, inflexible staff. Doesn't accept standard forms of payment (credit, etc), only check and in person cash. Incredibly long delay for anything they do.

    Don't use this bank for anything!

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  • T
    Reviewed By TJWalker Oct 17, 2015

    Backstabbing organization

    The people staffing the offices in Sussex County are two-faced liars and vindictive as hell. When I closed my accounts they did not hesitate to destroy my credit. But then who needs credit cards when you can buy everything with cash so their efforts were nullified. The worst service in the world. They would take out the overdraft payment on my checking account at a whim whenever the payment exceeeded my balance to ensure that checks would bounce and then charge for insufficient funds!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A