B+ MyBankTracker Rating

Valley National Bank

About Valley National Bank

For more than 81 years, Valley National Bank has been providing quality banking and financial services to retail, commercial and trust customers. It is important to us that all of our customers know Valley’s history and understand our commitment to the

Valley National Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Valley National Bank Bank Customer Reviews

  • AC
    Reviewed By Alejandro C. Sep 1, 2011

    Shut down account with no explanation.

    They simply said we don’t want your business anymore. When we first tried to open it, they suggested that because our CFO was from PA and our offices were in NY that they didn’t want our business, that should have been the first clue but never did we think they would just flat out close us.

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  • P
    Reviewed By phoenix Dec 5, 2013

    Valley National Bank

    Our Company has payroll with this bank for decades, and through an error in a check producing system I had to have a manual check made up for my vacation check. HR person in my company said it would be no problem to cash my check there because we do all the business banking and payroll through them even with all of this assurance I went there and was treated like I wanted to rob the place because I have and account but not with branch I was treated so rude by the unprofessional bank manager who may I might add were all siting at their empty desks since it was only me and one other customer in the place. Our HR person told me to tell them to call if they have a problem and the manager yelled at her about me not having an account in her branch and this was a one time only thing I will do for him. I was so affected by this treatment once my transaction with them was completed I called my wife and told her to close our other Valley National account which I had my entire my savings I wouldn't go back them if they begged me and believe me they try everything to get us to stay since we were a long time customer!

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  • R
    Reviewed By Raizel Mar 15, 2013

    Terrible!

    I just moved down the block from a Valley national bank. I walked in to break a large bill I had that all the small stores nearby could not break. I thought the bank would be able to. There were no customers in the bank and they refused to help me if I did not have an account with them. All I needed was to break a large bill! What poor service! Why would I ever want to bank with them!?!? That was my first and last experience with this bank!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A