We just fell for Valley's $499 refinance scam! They sent their "appraiser" to ouur house and it was valued $65,000 less than our 2 year old appraisal and $55,000 less than our 1 month old assessment. We asked ablout this and were told that they don't use the appraisal, just recent sales in a 3 mile radius. Features, lot size, condition don't matter. Three miles from my house includes 3 other towns that are much lower than mine in property value. The house next to mine with a similar lot size just sold for just under what we bought ours at and one up the street, with a smaller lot, just sold for more. Valley just stole $499 from us!
Our Company has payroll with this bank for decades, and through an error in a check producing system I had to have a manual check made up for my vacation check. HR person in my company said it would be no problem to cash my check there because we do all the business banking and payroll through them even with all of this assurance I went there and was treated like I wanted to rob the place because I have and account but not with branch I was treated so rude by the unprofessional bank manager who may I might add were all siting at their empty desks since it was only me and one other customer in the place. Our HR person told me to tell them to call if they have a problem and the manager yelled at her about me not having an account in her branch and this was a one time only thing I will do for him. I was so affected by this treatment once my transaction with them was completed I called my wife and told her to close our other Valley National account which I had my entire my savings I wouldn't go back them if they begged me and believe me they try everything to get us to stay since we were a long time customer!
The staff at this branch can not even make sure that there are envelopes in the ATM and it is downhill from there.
This branch is understaffed by men and women who seem to have been hired not yesterday, not this morning, but right before you came into the bank.