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Valley National Bank Customer Review

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gjd's Profile Image

1 out of 5 marks

Reviewed by gjd

Dec 24th 2012

Scam by Valley bank

they advertise $499.00 refinance fee no other charges they screw you so they can deny you for any reason and they keep the $499.oo they should be investigated and proscecuted as they are real phonys and scam artists they do and appraisal and say your house is not worth it to them as much as it is to you .Then you contact them and they are ARROGANT and refuse to give back the $499.00 real good scam Mr.Gary [redacted]

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Other Valley National Bank Reviews

xx4610's Profile Image

Reviewed by xx4610

Jan 9th 2015

1 out of 5 marks

They Deny Debit Card Transactions

Just opened up an account with them since they were within walking distance of where I live, but after 2 weeks I finally received my debit card and tried to do a purchase online and found that it was being denied. So I checked my balance and all was good. I then call customer service and they told me that purchases will be denied if they don't like the product. What the hell...Its my money and they are telling me what I can and can not buy????

Is this review helpful? ▲ Yes 1 ▼ No 0

UseGoodBank's Profile Image

Reviewed by UseGoodBank

Dec 30th 2014

2 out of 5 marks

Incompetent Bank - Use Other Bank!!!

Multiple Issues with this bank, I moved to a new neighborhood and opened a account with Valley National Bank for my business, it took about a month or more to receive my bank deposit stamp, they never have any envelopes for deposit or deposit slips at their ATM's so you can not make any deposit there unless you picked up their envelopes at a other location or during business hours when a teller is available, they once froze my debit card, since they thought a certain transaction might be fraud, they left me a message from the company head quarters that I should return their call, I called back but no answer so left message, they never returned call and card was frozen for purchases for about 4 or 5 weeks until I called again and got through to customer service.

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