Since Bank of America made the official transaction to Washington Federal (approx. 3 months ago) my card has been declined for reasons not explained. Despite having plenty of funds I have had to leave a basket full of groceries on three separate occasions, Needless to say staff was unapologetic and unable to offer me satisfactory reasons as to why my card did not work. After my card was declined on one of the three occasions I went to a local branch and observed staff to be extremely rude and unaccommodating toward another customer who was wanting to cash her paycheck. It was my understanding the customer was formerly with Bank of America and for whatever reason her account (s) had not transferred. I was surprised and somewhat disgusted that staff did not cash her check as a courtesy and/or attempt to retain her business. I understand there are often glitches with such major transitions but the conduct of Washington Federal has been very disappointing and I will be taking my business else-ware. FYI I am referring to branches in Boise Idaho specifically the branch located on Cole Road.
Went to the ATM to get money out and all I got was a printed receipt that showed the amount I withdrew but received NO CASH! I went inside the branch and explained what happened and all they said is that there was nothing they could do. That I had to wait until the next day. Seriously? I demanded they looked at their camera so they could see I did not receive any cash. Again, the "teller" said I had to wait at least a day. I spoke to branch manager and he could not help me either. I needed my money today... not tomorrow. I understand this is not the branch's fault (probably)... It is the bank in general that has a bad ATM or something. As of today, they have lost my service.
My Bank of America account was automatically switched to Washington Federal. This isn't my primary account and as such I really had no money in there. Long story short - this bank charges a $20 non-sufficient fund fee WITHOUT even covering the cost of what, in my case, PayPal was charging me $8 dollars for. PayPal did this multiple times without telling me, the bank kept charging me these fees without telling me, and now I just received a phone call about a 6 weeks after the fact "letting me know my account is overdrawn". This is the first I have heard of this and now my account is almost $100 overdrawn. WTF. Oh, and it took me talking to at least 5 different people to figure out what the charges were for. I'm probably being hit with another fee as I type this until I can get myself to the nearest branch which is an HOUR away for me. This bank is absolutely atrocious.
I never felt comfortable with the change from B of A and I had heard about what happened with "retained" Employees and employee complaints. Their customer service is strange and not very friendly, each time I call for the same thing I got different answers. Their system for my atm card asked for a new password each time...my Federal tax return refund was rejected and others were going thru. Federal Government told me that it was rejected because the account was not active, but they also noticed it was the same account number as previous years. I am being charged for things I didnt do, and when I call about it I am told its an ERROR. Hummmmm I believe im changing banks to one that does provide credibility in their service.
When B of A sold some branches to washington federal my account automatically transferred so I went into the branch to cancel it. I was told I would either have to wait 30min or make an appointment to come back another time. I was then told I could call and do it over the phone. I called all day and only got a busy signal. I emailed them and got no response.The next day I called again and finally got through. The incredibly rude person on the phone told me she couldn't do anything. I asked for her supervisor and she told me she didn't have one! She said if I wanted a supervisor I would have to go to my local branch. Customer service reps without a supervisor, well that explains a lot. As a call center manager I can tell you right now if my agents didn't have supervisors we would go out of business. And if Washington Federal doesn't pull their head out and realize customers won't put up with that they will go under! There are plenty of banks that will bend over backwards for their customers. Citizens Community, US Bank, Glacier, Mountain West to name a few. Even B of A was a million times more helpful!