I process credit cards for merchants and received declines on swiped cards with a response from webster that there was a problem with the cvv2. Keyed-in transactions worked fine. All other institutions worked with swiped so I figured webster must have some additional requirement or formatting for their magnetic track data. I called webster to find out who to talk to in order to get further clarification. After 2 transfers i talked to their merchant service department where i ran into a brick wall named belinda. She couldn't give me another department, she couldn't help me, and said i had to get a webster cardholder to call in about the decline. They were fine because the keyed-in transactions work so why would they care to call? I have a formatting or validation issue that i need to talk to a tech guy about, but i'm shut out of reaching anyone until i have a cardholder agree to be the guinea pig to investigate a problem that they don't care about. I don't understand this thinking. Doesn't webster realize that if there's an issue that their customers will be denied services from merchants and if it happens enough webster will lose customers as they go to other banks that don't have this problem? Just disappointed that webster wouldn't even point me to the right department. If your card is declined when swiped make sure you ask to have it keyed in to ensure you're able to get it to go through (if you can talk a merchant into doing it since they will be incurring twice the authorization fees for one swipe attempt and another keyed attempt).
after being wooed by the new branch manager almost 7 years ago, their no fee banking became exorbinantly high fee banking. Credit lines are cut/ dropped without regard for customers needs, their tellers are under educated, and poor in appearance. Their back office and "underwriting" are inept and rude. Their motto is "At webster we find a way" but they left out "to screw their customers"
I can't wait to get away from these morons.