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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

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Response by Webster Bank

Responded by WebsterBank

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,


Other Webster Bank Reviews

kahoiam's Profile Image

Reviewed by kahoiam

May 20th 2015

1 out of 5 marks

dont waste your time

After receiving a "pre-approved" personal loan offer in the mail I reached out to Webster and submitted an application due to their "fast" approval process. I read many negative reviews of Webster online but I wanted to give them a chance especially since I was shopping for a personal loan through a smaller institution. First of all I was told I wasn't actually pre-approved, i just fell into a category that MAY be approved. Fine. Probably a day or so later my Loan Officer Sally called me with follow up questions. She assured me I had a good credit score, good income, and the approval would come quickly - "if you don't hear from me or your local Rye (NY) Branch within 48 hours call me, but you will". two days later I still hadn't heard. Keep in mind I was very clear in my application and with Sally that I was in a bind and receiving my funds quickly was extremely necessary. I finally called Sally who was only able to tell me "weird, the underwriter hasn't responded. I guess try me tomorrow" You guess? It has been 10 DAYS and i have not been reached out to ONE TIME by either Sally or the Rye Branch. What a joke. I have good credit and no other loans in my name. Sally also had no problem keeping me on the phone for an additional 15 minutes to try and sell me on a mortgage through Webster. I've since received and utilized my funds through another lender almost 5 days ago. Don't waste your time and certainly don't waste a hard credit inquiry with these people. I thought a smaller local bank would be more more apt to give me personal attention. Wrong. I'll be telling everyone to avoid Webster Bank

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meonly's Profile Image

Reviewed by meonly

May 13th 2015

1 out of 5 marks

Stay away from this bank, they bleed you dry.

And it continues with Webster bank, continue to be the worst bank; continue to add on fees. i have been to the bank four or five times to transfer funds so I will not go into overdraft, as I go on what hey tell me the amount I am over, and each day i am charged for overdrafts. Now I have no money. They will not refund anything, because you ate only "allowed" one credit per year. That should tell you about how much greed this bank has. I don't want to be a type W personality. I want to be gone.

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