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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

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Response by Webster Bank

Responded by WebsterBank

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,


Other Webster Bank Reviews

tink9697's Profile Image

Reviewed by tink9697

Jun 25th 2015

5 out of 5 marks

very helpful!!!!!

I needed help with a situation, lakeysha was very helpful and efficient.Best service is at this branch on highland avenue waterbury.

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joshtdun's Profile Image

Reviewed by joshtdun

Jun 24th 2015

1 out of 5 marks

Chase Bank Here I Come

Stay away!!! At all costs!!! Do not open a webster account or do any business with them!! I would rather return to bank of america than to deal with webster. - limited atm access if not at all in other states. In these cases they still charge an out of network fee even if the closest branch / atm is a 100+ miles away. They will not issue a refund for the fee either. -they have extremely limited customer service hours and often make up their own. Nothing's better than getting locked out of an atm on the night before a big snowstorm only to find out that customer service closed early. Called in the next day and they were still not open as they would be opening later in the day. No access to cash during an emergency weather situation is unacceptable. Much less not able to reach a customer service agent. -used their bill pay for the longest time only to find out the unless this was an eft a check would take close to 2 weeks after the due date due date to arrive in the mail. How is this an acceptable business practice? I can provide around a 4 month period of when i had a scheduled payment only to have to prove to the recipients that yes a check was sent and they should have received it. Stopped using this service after all the headaches it was causing

-deposited a check from fidelity (an institution much much larger than them) checked my balance the next business day (as i have never had to wait more than 1 business day for much larger checks to clear at webster issued from other banks). Called into customer service "this was because it was out of region" and would take 2 days. Nothing beats being unemployed and having to pay rent or buy food only to find out you can't. The first rep i spoke with was wonderful when transferred to the level above a customer service specialist. I had to deal with an exceptionally rude rep with an attitude that i would never expect from a company that prides itself on exceptional customer service.

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