I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.
I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.
We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/
And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html
Please give us a call anytime, we'd be happy to help and explain your options.
I checked my account today to find TWELVE fees for insufficient funds. I have gone over the numbers repeatedly (I work in finance and deal with account balances and reconciliations daily), and while I admit a couple of the fees (4, to be exact) are accurate, the majority of the fees were assessed on charges that came out of the account with PLENTY of money available. I've already printed everything, and will be submitting to the Attorney General's office in CT as well as my lawyer. I only gave 1 star because it wouldn't allow me to submit a review with 0.
We opened a business account with Webster a couple of years ago. We have had bumps and issues along the way on way too many occasions, but changing banks is time consuming when you are a business - especially for a merchant who uses an account for deposits and withdrawals of credit card transactions.
The final straw that has prompted us to leave this bank is the unexpectedly outrageous fees we just realized were being charged to our business by this bank - completely unexpected fees. Beware if you are a business! This bank goes out of its way to solicit business customers, but we did not find it business friendly at all - quite the contrary.
Hello Mediation Training-
We’re sorry to hear about your experience, and would love to get some more info on what happened so we can provide feedback to the senior managers, and see if there's anything we can do to help.
If you would like to send us more information or a contact phone number, please email us at email@example.com.
Also, we will add your comments to our Voice of the Customer on your behalf. This program is viewed by upper management and helps make positive changes for our customers.
Thank you for leaving feedback, and we hope to hear from you!
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