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C+
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Webster Bank Report Card

Overall rating score 45%
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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by Dawn

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,

Dawn

Other Webster Bank Reviews

low's Profile Image

Reviewed by low

Apr 11th 2014

1 out of 5 marks

Horrible

My home was compromised and they said they put a freeze on the account -- this was not the case and they kept manualing putting in my deposits. They had me on hold for at least 30 minutes and had no explanation. I am closing all accounts as is my employer.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by Dawn

Apr 15th 2014

Hello - could you email us your phone number so we can give you a call? You can email us at socialmedia@websterbank.com

Thanks,

Dawn M.

Webster Bank, Social Media

michael333's Profile Image

Reviewed by michael333

Apr 15th 2014

1 out of 5 marks

Webster - Big bank taking advantage of small consumers

A Webster Bank check that I was supposed to receive was stolen and deposited at another bank by an unknown criminal that forged my signature on the check.

On March 28, 2014 I visited Webster Bank in Plainville CT to assist in this matter. The branch manager wanted me to sign an affidavit stating I would be responsible for any expenses or losses Webster incurs while investigating the stolen check. This is not acceptable as I cannot indemnify Webster Bank. Webster's expenses could far exceed the value of the check and I would end up paying Webster bank more than the check is worth.

Four people from Webster have called me stating that the bank probably will not charge me anything but nobody at Webster is willing to put these words in writing. Webster will not put a cap on these potential expenses either.

I would like to resolve this issue by taking exception to the indemnification language on the loss affidavit. I will then sign the form which can be forwarded to the other bank that unlawfully deposited my check. It's that simple. Other local banks I have researched do not have this language on their loss affidavit forms. Just another way Webster bank is taking advantage of the small consumer.

The criminal that stole my check will get to keep all of my money because Webster is more interested in charging people fees.

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