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MyBankTracker rated Webster Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,

Dawn

Other Webster Bank Reviews

Danafamily's Profile Image

Reviewed by Danafamily

Apr 18th 2015

1 out of 5 marks

Incompetent Assistant Managers at Naugatuck Branch

I have been a Webster Bank customer for 25 years. My father passed away recently and transferred stock to me in his will. As part of the transfer, I needed to obtain a Medallion Guarantee Stamp which I would have thought would have been a simple uncomplicated issue. I went to the Naugatuck Branch and was told by assistant manager Alvira that I needed the executor of my father's will to physically come to the bank! I explained that my stepmother lives in Florida and is 85 years old! I could see no reason why she would have to go to Webster Bank when the transfer had nothing to do with her. So I left Alvira will copies of my papers so she could explore the issue further. I returned to the bank and spoke with another incompetent assistant manager Cheryl who was familiar with my situation, and she told me that it is "bank policy" that the executor appear in person and that I should go to another bank to get the Medallion Guarantee Stamp. I told her that Webster was my bank, and they were doing absolutely nothing to help me, and I did not want to have to go to another bank. I was extremely displeased and even more so when she called out to me as I was walking out: "HAVE A NICE DAY!" I then decided to go to the Seymour Branch and met with an extremely competent and helpful Assistant Manager Shawn who after reviewing all my papers had no issues and executed my Stock Transfer Request with the Medallion Guarantee Stamp. I explained to him what the Naugatuck assistant managers said and asked him to please let them know what the "bank's policy" really is and that I was not happy with their inadequate service. I came very close to closing my Webster accounts and going to another bank, but thanks to Shawn who did a great job with damage control I will give the bank one more chance.

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Wbrownjr's Profile Image

Reviewed by Wbrownjr

Mar 27th 2015

1 out of 5 marks

Over draft fees

This bank is a scam. They don't post on the weekends but take the money out of my account?? Charged me hundreds of dollars in fees. Even charged me 37 on a 2dollar purchase when the money was in my account. The customer service was very rude and even screamed at me. I get my check deposited every week with them and couldn't help me or explain to me what happened. Webster truly ruined my month! TD here I come !

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