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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,

Dawn

Other Webster Bank Reviews

Cari B's Profile Image

Reviewed by Cari B

Jul 30th 2010

4 out of 5 marks

Response by Webster Bank

Responded by WebsterBank

Dec 4th 2012

Thanks for the nice review Cari!

Guy's Profile Image

Reviewed by Guy

Oct 8th 2013

5 out of 5 marks

Very good

I have the best experience with Webster bank Yonkers Branch, Manager Anna and Ast. Manager Dayna are the best

Is this review helpful? ▲ Yes 1 ▼ No 1

Response by Webster Bank

Responded by WebsterBank

Oct 9th 2013

Thank you for the great review. We sent your comments to Anna & Dayna and they said to say thank you and next time you're in to say hello.

Guy's Profile Image

Responded by Guy

Oct 9th 2013

I went to open a new account at Webster, as it was a requirement for my mortgage loan, that is how I met Anna & Dayna, due to the excellent level of customer service they provided me, I am switching all my business and personal accounts from Bank of America & HSBC to Webster Bank, I have been with Bank of America 11 years and HSBC 13 years, but Webster Bank Yonkers branch is the best banking center I have ever come across, I have bank accounts in 3 continents, so trust me on this if you have a banking need call Anna Bruno or Dayna Bouvier at Yokers branch, they will get the job done!.

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