I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.
I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.
We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/
And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html
Please give us a call anytime, we'd be happy to help and explain your options.
Received 2 overdraft fees when my account statement still showed my account positive wouldn't wave the fees and was told pending debit card transactions caused it which ridiculous don't bank here they post things so they can charge you overdrafts. There gonna lose my family as customers which have a huge amount of money in them.
We'd be happy to give you a call to help discuss your overdraft options. Or this blog post helps explain what you can do as well: http://bit.ly/ODchoice
Please email us at email@example.com with your phone number if you'd like us to give you a call to explain anything, we're happy to help.
EDIT: Since posting the following review, Webster has reached out to me to resolve this issue, and I am very pleased with the outcome.
I had a personal loan with Webster and opened a checking account with them to save a quarter of a percentage point of interest on the loan. At 17%, I paid over $1000 in interest in only 7 months on my $9900 loan, so I shopped for a better deal. When I found one, I immediately paid off my remaining balance. Because I only opened my checking account to save on the interest in the first place, I decided to close that account as well. When I went into the branch I was told that because I had pending transactions they couldn't close it, but if I wanted I could withdraw the remaining the balance and they would close the account for me the following day. Not my idea, but sounded like a good plan. The following day, a charge from 2 weeks prior for $6 posted, causing previous pending transactions to overdraft. Here I am with $80 in fees. Not bank error I'm told. Can't do anything for you I'm told. Mind you I have never overdrawn my account with them previously. Mind you, I wouldn't have withdrawn this money in the first place if I wasn't advised of this in the first place. Bank error is kind of a general term, is it not? I was told I could take my balance, minus the pending the transactions, and my account would be closed for me the next day. We did not go over a list of my transactions or discuss what cleared or didn't clear. I wasn't in front of a computer looking at my account. I took their word for it. Shame on me. They can't do anything for me? More like they won't. I feel like if I wasn't closing my account, they might treat this differently. They made $1000 on me in the previous 7 months, now any good will they might have built with me is being thrown away over $80. Any chance of me ever applying for another loan with them just went right out the window. Potential $1000's in interest lost over $80. Seems like bad banking to me.
We're happy to be able to have helped. If you ever want to reach out to us again in the future, we're here for you on Facebook & Twitter as well. http://bit.ly/WBSocial