I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.
I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.
We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/
And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html
Please give us a call anytime, we'd be happy to help and explain your options.
Thanks for the nice review Cari!
I have the best experience with Webster bank Yonkers Branch, Manager Anna and Ast. Manager Dayna are the best
Thank you for the great review. We sent your comments to Anna & Dayna and they said to say thank you and next time you're in to say hello.
I went to open a new account at Webster, as it was a requirement for my mortgage loan, that is how I met Anna & Dayna, due to the excellent level of customer service they provided me, I am switching all my business and personal accounts from Bank of America & HSBC to Webster Bank, I have been with Bank of America 11 years and HSBC 13 years, but Webster Bank Yonkers branch is the best banking center I have ever come across, I have bank accounts in 3 continents, so trust me on this if you have a banking need call Anna Bruno or Dayna Bouvier at Yokers branch, they will get the job done!.