I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.
I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.
We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/
And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html
Please give us a call anytime, we'd be happy to help and explain your options.
Have been using Webster bank's merchant services for processing of office charge card payments.
Horrible to deal with! Poor customer service. Unexplained charges on statements. Accounting irregularities galore. Can't wait to change office's accounts. Federal investigation as to banking irregularities not out of question
Webster Bank is a pathetic excuse for banking! The automated system that they offer can't be trusted, period end of story! Made an ATM withdrawal which showed the remaining balance to match what the automated system said. Direct Deposit paycheck going in 4 hours later as in end of business day! Well this scumbag excuse of a bank thinks its ok to embezzle $185 saying there was not enough money to cover transactions! BS, i have it on printed ATM receipt along with work direct deposit check going in 4 hours later! Thieves should be prosecuted. Bottom line is, stay far away from this bank because they will steal your hard earned money and not admit their system is flawed!