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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

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Response by Webster Bank

Responded by WebsterBank

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,

Dawn

Other Webster Bank Reviews

ReallyUnhappy's Profile Image

Reviewed by ReallyUnhappy

Sep 24th 2014

1 out of 5 marks

Dreams Shattered, Thousands Lost

Being a long time customer of Webster, and a holder of a previous Mortgage, I was told I should have no problem getting a building loan. I have never bounced a check, never been late with a payment to anyone, and havd a credit rating in excess of 800. No problem, right?

Wrong. I went ahead with the applications, got all my permits, and spent over $25,000 on plans, drainage and septic supplies, electrical panels and pex manifold, and many other things that I was able to purchase from day to day. My builder is ready to go, the new house on my existing lot is all staked out and cleared, and I am ready to go.

After 6 MONTHS of going back and forth with them, sending the same information multiple times, and getting absolutely no answers as to why they were not accepting it and the impression that most of my personal financial information was being misplaced, I finally called the president of the bank. The president's representative got in touch with me prompltly and promised to look into it. So what did I get, ANOTHER REQUEST FOR THE SAME INFORMATION !!! I was working with idiots and at one time even had to tell one of their representatives how to properly praocess some of the information. She had no clue as to what she was doing.

I have found another bank and will be transsferring all my accounts to it.

Stay away from Webster Bank!

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Dcorn51's Profile Image

Reviewed by Dcorn51

Sep 11th 2014

1 out of 5 marks

Beware of Merchant Services

Have been using Webster bank's merchant services for processing of office charge card payments.

Horrible to deal with! Poor customer service. Unexplained charges on statements. Accounting irregularities galore. Can't wait to change office's accounts. Federal investigation as to banking irregularities not out of question

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