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MyBankTracker rated Webster Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Webster Bank Customer Review

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Josephine's Profile Image

1 out of 5 marks

Reviewed by Josephine

Jan 30th 2013

Fee Happy

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jan 31st 2013

Hi Josephine,

I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

Please give us a call anytime, we'd be happy to help and explain your options.

Thank you,

Dawn

Other Webster Bank Reviews

Wbrownjr's Profile Image

Reviewed by Wbrownjr

Mar 27th 2015

1 out of 5 marks

Over draft fees

This bank is a scam. They don't post on the weekends but take the money out of my account?? Charged me hundreds of dollars in fees. Even charged me 37 on a 2dollar purchase when the money was in my account. The customer service was very rude and even screamed at me. I get my check deposited every week with them and couldn't help me or explain to me what happened. Webster truly ruined my month! TD here I come !

Is this review helpful? ▲ Yes 1 ▼ No 0

goneelsewhere's Profile Image

Reviewed by goneelsewhere

Mar 22nd 2015

1 out of 5 marks

REFUSAL OF LAON

I REQUESTED A LOAN TO PAY OFF MY CREDIT CARD WITH YOU, SO MY DEBT WOULD NOT HAVE CHANGED. I WAS TOLD I OWE TOO MUCH AND MY INCOME DIDN'T QUALIFY???? MY DEBT AMOUNT WOULD NOT HAVE CHANGED, I AM NOT LATE PAYING MY BILLS OR EVER MISSED A MONTH. I HAVE HAD LOANS WITH YOU BEFORE AND NEVER DEFAULTED. I'M 68 YRS OLD, PROBABLY TOO OLD FOR A LOAN. I WAS GOING TO CHANGE BANKS INSTEAD I OPENED A SAVINGS ACOUNT ELSEWHERE AND THE MONEY IN YOUR BANK'S SAVINGS ACCOUNT WILL BE LESS AND WILL NEVER INCREASE. WHEN I NEED SOMETHING I WILL GO TO MY OTHER BANK.

Is this review helpful? ▲ Yes 1 ▼ No 0

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