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MyBankTracker rated Webster Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Webster Bank Customer Review

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ChrisHeine's Profile Image

1 out of 5 marks

Reviewed by ChrisHeine

Jan 27th 2013


I have a loan for my condo through them. On more than one occasion they signed me up for bogus "insurance" on my condo, even though the unit is already insured through the condo association. They want to try any way possible to increase my payment, hoping I won't have the time to jump through hoops to bring it back to what its supposed to be. How can they sign me up for double insurance on my property if I never agreed to it? Criminals.

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Response by Webster Bank

Responded by WebsterBank

Jan 28th 2013

Hi Chris,

My name is Dawn and I work for Webster. I sent your message to our customer service team and asked that they reach out to you via the email. We have been in touch to try to get the documentation that's needed with you and your agent, so that is what is happening. We will be happy to discuss the details in private, and you should be receiving an email from us today.

Thank you,


Other Webster Bank Reviews

Danafamily's Profile Image

Reviewed by Danafamily

Apr 18th 2015

1 out of 5 marks

Incompetent Assistant Managers at Naugatuck Branch

I have been a Webster Bank customer for 25 years. My father passed away recently and transferred stock to me in his will. As part of the transfer, I needed to obtain a Medallion Guarantee Stamp which I would have thought would have been a simple uncomplicated issue. I went to the Naugatuck Branch and was told by assistant manager Alvira that I needed the executor of my father's will to physically come to the bank! I explained that my stepmother lives in Florida and is 85 years old! I could see no reason why she would have to go to Webster Bank when the transfer had nothing to do with her. So I left Alvira will copies of my papers so she could explore the issue further. I returned to the bank and spoke with another incompetent assistant manager Cheryl who was familiar with my situation, and she told me that it is "bank policy" that the executor appear in person and that I should go to another bank to get the Medallion Guarantee Stamp. I told her that Webster was my bank, and they were doing absolutely nothing to help me, and I did not want to have to go to another bank. I was extremely displeased and even more so when she called out to me as I was walking out: "HAVE A NICE DAY!" I then decided to go to the Seymour Branch and met with an extremely competent and helpful Assistant Manager Shawn who after reviewing all my papers had no issues and executed my Stock Transfer Request with the Medallion Guarantee Stamp. I explained to him what the Naugatuck assistant managers said and asked him to please let them know what the "bank's policy" really is and that I was not happy with their inadequate service. I came very close to closing my Webster accounts and going to another bank, but thanks to Shawn who did a great job with damage control I will give the bank one more chance.

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Wbrownjr's Profile Image

Reviewed by Wbrownjr

Mar 27th 2015

1 out of 5 marks

Over draft fees

This bank is a scam. They don't post on the weekends but take the money out of my account?? Charged me hundreds of dollars in fees. Even charged me 37 on a 2dollar purchase when the money was in my account. The customer service was very rude and even screamed at me. I get my check deposited every week with them and couldn't help me or explain to me what happened. Webster truly ruined my month! TD here I come !

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