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Webster Bank Customer Review

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ChrisHeine's Profile Image

1 out of 5 marks

Reviewed by ChrisHeine

Jan 27th 2013


I have a loan for my condo through them. On more than one occasion they signed me up for bogus "insurance" on my condo, even though the unit is already insured through the condo association. They want to try any way possible to increase my payment, hoping I won't have the time to jump through hoops to bring it back to what its supposed to be. How can they sign me up for double insurance on my property if I never agreed to it? Criminals.

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Response by Webster Bank

Responded by WebsterBank

Jan 28th 2013

Hi Chris,

My name is Dawn and I work for Webster. I sent your message to our customer service team and asked that they reach out to you via the email. We have been in touch to try to get the documentation that's needed with you and your agent, so that is what is happening. We will be happy to discuss the details in private, and you should be receiving an email from us today.

Thank you,


Other Webster Bank Reviews

tink9697's Profile Image

Reviewed by tink9697

Jun 25th 2015

5 out of 5 marks

very helpful!!!!!

I needed help with a situation, lakeysha was very helpful and efficient.Best service is at this branch on highland avenue waterbury.

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joshtdun's Profile Image

Reviewed by joshtdun

Jun 24th 2015

1 out of 5 marks

Chase Bank Here I Come

Stay away!!! At all costs!!! Do not open a webster account or do any business with them!! I would rather return to bank of america than to deal with webster. - limited atm access if not at all in other states. In these cases they still charge an out of network fee even if the closest branch / atm is a 100+ miles away. They will not issue a refund for the fee either. -they have extremely limited customer service hours and often make up their own. Nothing's better than getting locked out of an atm on the night before a big snowstorm only to find out that customer service closed early. Called in the next day and they were still not open as they would be opening later in the day. No access to cash during an emergency weather situation is unacceptable. Much less not able to reach a customer service agent. -used their bill pay for the longest time only to find out the unless this was an eft a check would take close to 2 weeks after the due date due date to arrive in the mail. How is this an acceptable business practice? I can provide around a 4 month period of when i had a scheduled payment only to have to prove to the recipients that yes a check was sent and they should have received it. Stopped using this service after all the headaches it was causing

-deposited a check from fidelity (an institution much much larger than them) checked my balance the next business day (as i have never had to wait more than 1 business day for much larger checks to clear at webster issued from other banks). Called into customer service "this was because it was out of region" and would take 2 days. Nothing beats being unemployed and having to pay rent or buy food only to find out you can't. The first rep i spoke with was wonderful when transferred to the level above a customer service specialist. I had to deal with an exceptionally rude rep with an attitude that i would never expect from a company that prides itself on exceptional customer service.

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