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Webster Bank Customer Review

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ChrisHeine's Profile Image

1 out of 5 marks

Reviewed by ChrisHeine

Jan 27th 2013

Horrible

I have a loan for my condo through them. On more than one occasion they signed me up for bogus "insurance" on my condo, even though the unit is already insured through the condo association. They want to try any way possible to increase my payment, hoping I won't have the time to jump through hoops to bring it back to what its supposed to be. How can they sign me up for double insurance on my property if I never agreed to it? Criminals.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jan 28th 2013

Hi Chris,

My name is Dawn and I work for Webster. I sent your message to our customer service team and asked that they reach out to you via the email. We have been in touch to try to get the documentation that's needed with you and your agent, so that is what is happening. We will be happy to discuss the details in private, and you should be receiving an email from us today.

Thank you,

Dawn

Other Webster Bank Reviews

KatS1981's Profile Image

Reviewed by KatS1981

Aug 31st 2014

1 out of 5 marks

Horrible!! Multiple inaccuracies and fraudulent NSF fees.

I checked my account today to find TWELVE fees for insufficient funds. I have gone over the numbers repeatedly (I work in finance and deal with account balances and reconciliations daily), and while I admit a couple of the fees (4, to be exact) are accurate, the majority of the fees were assessed on charges that came out of the account with PLENTY of money available. I've already printed everything, and will be submitting to the Attorney General's office in CT as well as my lawyer. I only gave 1 star because it wouldn't allow me to submit a review with 0.

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MediationTraining's Profile Image

Reviewed by MediationTraining

Jul 9th 2014

2 out of 5 marks

Business customers beware!

We opened a business account with Webster a couple of years ago. We have had bumps and issues along the way on way too many occasions, but changing banks is time consuming when you are a business - especially for a merchant who uses an account for deposits and withdrawals of credit card transactions.

The final straw that has prompted us to leave this bank is the unexpectedly outrageous fees we just realized were being charged to our business by this bank - completely unexpected fees. Beware if you are a business! This bank goes out of its way to solicit business customers, but we did not find it business friendly at all - quite the contrary.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jul 23rd 2014

Hello Mediation Training-

We’re sorry to hear about your experience, and would love to get some more info on what happened so we can provide feedback to the senior managers, and see if there's anything we can do to help.

If you would like to send us more information or a contact phone number, please email us at socialmedia@websterbank.com.

Also, we will add your comments to our Voice of the Customer on your behalf. This program is viewed by upper management and helps make positive changes for our customers.

Thank you for leaving feedback, and we hope to hear from you!

Sincerely,

Dawn M.

Social Media, Webster Bank

Thank you,

Dawn M.

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