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C+
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Webster Bank Report Card

Overall rating score 45%
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Webster Bank Customer Review

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ChrisHeine's Profile Image

1 out of 5 marks

Reviewed by ChrisHeine

Jan 27th 2013

Horrible

I have a loan for my condo through them. On more than one occasion they signed me up for bogus "insurance" on my condo, even though the unit is already insured through the condo association. They want to try any way possible to increase my payment, hoping I won't have the time to jump through hoops to bring it back to what its supposed to be. How can they sign me up for double insurance on my property if I never agreed to it? Criminals.

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Response by Webster Bank

Responded by Dawn

Jan 28th 2013

Hi Chris,

My name is Dawn and I work for Webster. I sent your message to our customer service team and asked that they reach out to you via the email. We have been in touch to try to get the documentation that's needed with you and your agent, so that is what is happening. We will be happy to discuss the details in private, and you should be receiving an email from us today.

Thank you,

Dawn

Other Webster Bank Reviews

low's Profile Image

Reviewed by low

Apr 11th 2014

1 out of 5 marks

Horrible

My home was compromised and they said they put a freeze on the account -- this was not the case and they kept manualing putting in my deposits. They had me on hold for at least 30 minutes and had no explanation. I am closing all accounts as is my employer.

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Response by Webster Bank

Responded by Dawn

Apr 15th 2014

Hello - could you email us your phone number so we can give you a call? You can email us at socialmedia@websterbank.com

Thanks,

Dawn M.

Webster Bank, Social Media

michael333's Profile Image

Reviewed by michael333

Apr 15th 2014

1 out of 5 marks

Webster - Big bank taking advantage of small consumers

A Webster Bank check that I was supposed to receive was stolen and deposited at another bank by an unknown criminal that forged my signature on the check.

On March 28, 2014 I visited Webster Bank in Plainville CT to assist in this matter. The branch manager wanted me to sign an affidavit stating I would be responsible for any expenses or losses Webster incurs while investigating the stolen check. This is not acceptable as I cannot indemnify Webster Bank. Webster's expenses could far exceed the value of the check and I would end up paying Webster bank more than the check is worth.

Four people from Webster have called me stating that the bank probably will not charge me anything but nobody at Webster is willing to put these words in writing. Webster will not put a cap on these potential expenses either.

I would like to resolve this issue by taking exception to the indemnification language on the loss affidavit. I will then sign the form which can be forwarded to the other bank that unlawfully deposited my check. It's that simple. Other local banks I have researched do not have this language on their loss affidavit forms. Just another way Webster bank is taking advantage of the small consumer.

The criminal that stole my check will get to keep all of my money because Webster is more interested in charging people fees.

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