MyBankTracker rated Webster Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I've been with webster bank since for probably 18 years(about the time they took over derby savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they will not go above and beyond for you in any situation.
It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.
We sent you an email to connect offline on January 11th, and would like to learn more about your experiences and how we can improve. We've recently made some changes to ensure an excellent customer experience across all touch points, and would value your feedback.
This bank is a scam. They don't post on the weekends but take the money out of my account?? Charged me hundreds of dollars in fees. Even charged me 37 on a 2dollar purchase when the money was in my account. The customer service was very rude and even screamed at me. I get my check deposited every week with them and couldn't help me or explain to me what happened. Webster truly ruined my month! TD here I come !
I REQUESTED A LOAN TO PAY OFF MY CREDIT CARD WITH YOU, SO MY DEBT WOULD NOT HAVE CHANGED. I WAS TOLD I OWE TOO MUCH AND MY INCOME DIDN'T QUALIFY???? MY DEBT AMOUNT WOULD NOT HAVE CHANGED, I AM NOT LATE PAYING MY BILLS OR EVER MISSED A MONTH. I HAVE HAD LOANS WITH YOU BEFORE AND NEVER DEFAULTED. I'M 68 YRS OLD, PROBABLY TOO OLD FOR A LOAN. I WAS GOING TO CHANGE BANKS INSTEAD I OPENED A SAVINGS ACOUNT ELSEWHERE AND THE MONEY IN YOUR BANK'S SAVINGS ACCOUNT WILL BE LESS AND WILL NEVER INCREASE. WHEN I NEED SOMETHING I WILL GO TO MY OTHER BANK.