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Webster Bank Customer Review

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meehow01gmailcom's Profile Image

1 out of 5 marks

Reviewed by meehow01gmailcom

Jan 9th 2013

Worst Bank Ever.

I've been with webster bank since for probably 18 years(about the time they took over derby savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they will not go above and beyond for you in any situation.

It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jan 25th 2013

Hello Meehow,

We sent you an email to connect offline on January 11th, and would like to learn more about your experiences and how we can improve. We've recently made some changes to ensure an excellent customer experience across all touch points, and would value your feedback.

Thank you,

Dawn

Other Webster Bank Reviews

Cari B's Profile Image

Reviewed by Cari B

Jul 30th 2010

4 out of 5 marks

Response by Webster Bank

Responded by WebsterBank

Dec 4th 2012

Thanks for the nice review Cari!

Guy's Profile Image

Reviewed by Guy

Oct 8th 2013

5 out of 5 marks

Very good

I have the best experience with Webster bank Yonkers Branch, Manager Anna and Ast. Manager Dayna are the best

Is this review helpful? ▲ Yes 1 ▼ No 1

Response by Webster Bank

Responded by WebsterBank

Oct 9th 2013

Thank you for the great review. We sent your comments to Anna & Dayna and they said to say thank you and next time you're in to say hello.

Guy's Profile Image

Responded by Guy

Oct 9th 2013

I went to open a new account at Webster, as it was a requirement for my mortgage loan, that is how I met Anna & Dayna, due to the excellent level of customer service they provided me, I am switching all my business and personal accounts from Bank of America & HSBC to Webster Bank, I have been with Bank of America 11 years and HSBC 13 years, but Webster Bank Yonkers branch is the best banking center I have ever come across, I have bank accounts in 3 continents, so trust me on this if you have a banking need call Anna Bruno or Dayna Bouvier at Yokers branch, they will get the job done!.

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