I've been with webster bank since for probably 18 years(about the time they took over derby savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they will not go above and beyond for you in any situation.
It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.
We sent you an email to connect offline on January 11th, and would like to learn more about your experiences and how we can improve. We've recently made some changes to ensure an excellent customer experience across all touch points, and would value your feedback.
I have been banking with Webster for several years. I am impressed in their ability to provide timely communication to customers in the event of an outside vendor breach. The customer service staff is always helpful and ready to go an extra step to ensure the customer experience is positive. The Glastonbury branch has several experienced, professional and customer oriented employees. I rarely have to enter the actual bank, but when I do, my experience is always positive.
Being a long time customer of Webster, and a holder of a previous Mortgage, I was told I should have no problem getting a building loan. I have never bounced a check, never been late with a payment to anyone, and havd a credit rating in excess of 800. No problem, right?
Wrong. I went ahead with the applications, got all my permits, and spent over $25,000 on plans, drainage and septic supplies, electrical panels and pex manifold, and many other things that I was able to purchase from day to day. My builder is ready to go, the new house on my existing lot is all staked out and cleared, and I am ready to go.
After 6 MONTHS of going back and forth with them, sending the same information multiple times, and getting absolutely no answers as to why they were not accepting it and the impression that most of my personal financial information was being misplaced, I finally called the president of the bank. The president's representative got in touch with me prompltly and promised to look into it. So what did I get, ANOTHER REQUEST FOR THE SAME INFORMATION !!! I was working with idiots and at one time even had to tell one of their representatives how to properly praocess some of the information. She had no clue as to what she was doing.
I have found another bank and will be transsferring all my accounts to it.
Stay away from Webster Bank!