I've been with Webster Bank since for probably 18 years(about the time they took over Derby Savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they WILL not go above and beyond for you in any situation. It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.
We sent you an email to connect offline on January 11th, and would like to learn more about your experiences and how we can improve. We've recently made some changes to ensure an excellent customer experience across all touch points, and would value your feedback.
Have been using Webster bank's merchant services for processing of office charge card payments.
Horrible to deal with! Poor customer service. Unexplained charges on statements. Accounting irregularities galore. Can't wait to change office's accounts. Federal investigation as to banking irregularities not out of question
Webster Bank is a pathetic excuse for banking! The automated system that they offer can't be trusted, period end of story! Made an ATM withdrawal which showed the remaining balance to match what the automated system said. Direct Deposit paycheck going in 4 hours later as in end of business day! Well this scumbag excuse of a bank thinks its ok to embezzle $185 saying there was not enough money to cover transactions! BS, i have it on printed ATM receipt along with work direct deposit check going in 4 hours later! Thieves should be prosecuted. Bottom line is, stay far away from this bank because they will steal your hard earned money and not admit their system is flawed!