I've been with Webster Bank since for probably 18 years(about the time they took over Derby Savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they WILL not go above and beyond for you in any situation. It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.
We sent you an email to connect offline on January 11th, and would like to learn more about your experiences and how we can improve. We've recently made some changes to ensure an excellent customer experience across all touch points, and would value your feedback.
I process credit cards for merchants and received declines on swiped cards with a response from webster that there was a problem with the cvv2. Keyed-in transactions worked fine. All other institutions worked with swiped so I figured webster must have some additional requirement or formatting for their magnetic track data. I called webster to find out who to talk to in order to get further clarification. After 2 transfers i talked to their merchant service department where i ran into a brick wall named belinda. She couldn't give me another department, she couldn't help me, and said i had to get a webster cardholder to call in about the decline. They were fine because the keyed-in transactions work so why would they care to call? I have a formatting or validation issue that i need to talk to a tech guy about, but i'm shut out of reaching anyone until i have a cardholder agree to be the guinea pig to investigate a problem that they don't care about. I don't understand this thinking. Doesn't webster realize that if there's an issue that their customers will be denied services from merchants and if it happens enough webster will lose customers as they go to other banks that don't have this problem? Just disappointed that webster wouldn't even point me to the right department. If your card is declined when swiped make sure you ask to have it keyed in to ensure you're able to get it to go through (if you can talk a merchant into doing it since they will be incurring twice the authorization fees for one swipe attempt and another keyed attempt).
Thank you very much for bringing this to our attention and for the additional information that you provided to us regarding this situation when we spoke. We are researching this issue and we hope to get this resolved soon. Feel free to reach out to Maria to touch base. Thanks, Dawn
The worst computer banking service I have seen in years you cannot do a simple thing like set up weekly payments on a certain day of the week everything must be setup by date so if you want to pay your bills every Friday it is not possible you have to go into your online account and change every bill every month, I spoke to three different people in the online billing department and received three totally different answers to my problem and was spoke down to every time, I also went to my local branch and a very nice young man working there told me that nobody in a branch could help because people in branch's have no idea of how the system works all they could do is to call the same number I did and ask the same questions of the same people I called and spoke to. Basically Webster Bank and its employees have no idea of how their system works.
Webster's charges and balance are inaccurate they seem to be posted at random and you never know your balance, the dates are wrong and sometimes don't show the charges until weeks later also sometimes shows money available in your balance which should be shown as not available because your online payments have been sent out but the money in your account is not tagged as not available. This is so they can get more money from you for their late and over draft charges.
I would not recommend this bank to anybody, there are far too many other banks that want your business have up to date computer systems that will do what you want to be done as a customer and with treat you the way a customer should be treated.
We are sorry that you are having issues with banking and our online banking. There are a few things we would like to discuss with you. Please email us your name and phone number to: socialmedia@WebsterBank.com and the best time to reach you. We look forward to speaking with you.