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Webster Bank Customer Review

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meehow01gmailcom's Profile Image

1 out of 5 marks

Reviewed by meehow01gmailcom

Jan 9th 2013

Worst bank ever.

I've been with Webster Bank since for probably 18 years(about the time they took over Derby Savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they WILL not go above and beyond for you in any situation. It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.

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Response by Webster Bank

Responded by WebsterBank

Jan 25th 2013

Hello Meehow,

We sent you an email to connect offline on January 11th, and would like to learn more about your experiences and how we can improve. We've recently made some changes to ensure an excellent customer experience across all touch points, and would value your feedback.

Thank you,

Dawn

Other Webster Bank Reviews

MediationTraining's Profile Image

Reviewed by MediationTraining

Jul 9th 2014

2 out of 5 marks

Business customers beware!

We opened a business account with Webster a couple of years ago. We have had bumps and issues along the way on way too many occasions, but changing banks is time consuming when you are a business - especially for a merchant who uses an account for deposits and withdrawals of credit card transactions.

The final straw that has prompted us to leave this bank is the unexpectedly outrageous fees we just realized were being charged to our business by this bank - completely unexpected fees. Beware if you are a business! This bank goes out of its way to solicit business customers, but we did not find it business friendly at all - quite the contrary.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Webster Bank

Responded by WebsterBank

Jul 23rd 2014

Hello Mediation Training-

We’re sorry to hear about your experience, and would love to get some more info on what happened so we can provide feedback to the senior managers, and see if there's anything we can do to help.

If you would like to send us more information or a contact phone number, please email us at socialmedia@websterbank.com.

Also, we will add your comments to our Voice of the Customer on your behalf. This program is viewed by upper management and helps make positive changes for our customers.

Thank you for leaving feedback, and we hope to hear from you!

Sincerely,

Dawn M.

Social Media, Webster Bank

Thank you,

Dawn M.

alajcb's Profile Image

Reviewed by alajcb

Jun 5th 2014

1 out of 5 marks

"you're pre-qualified for a personal loan"

I received an "invitation to save", the notice says I was "pre-qualified".

Dear Albert. Need money to pay off credit cards? offer: up to 25k with interest as low as 7.99% APR.

Well yes, I would like to pay off and close 3 cards with high interest, so I went to the local branch. They were very nice but a little shocked to see the notice. Manager said "I wish they would let us know when they send out these letters". I should have known then something was up.

In days I got a notice with my credit score 712, 10 days later I got a notice that I am declined because of excessive obligations in relation to income. My obligations are the same as when I received the notice. I wish they never contacted me. What a waste of time.

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