We wanted to increase our line of credit because we are building a second garage. It took two hours, the service rep was not the brightest bulb on the porch, following a script word for word, repeating the obvious, etc. He said he would be calling us back once he knew if we had approval, and then we got a call from a woman in Las Vegas who shared way too many personal stories, told us we were approved, but it would be best if we went into the branch because they could get this done right away, which was not true when we went in the next day. Two days later, it was approved, and one of our contractors had our check bounce back for insufficient funds even thought the banker we talked to said that there were sufficient funds. This has never happened in our 27 years of marriage and we felt awful for the contractor who could not get paid. We have left multiple messages and the banker has not called us back. It has just been the worst customer experience I have ever had. I tried to find out who on the executive team runs customer experience, and I was unable to find any of their senior executives on their website being responsible for what you would think is the most important part of their business, customer care. The Credit Union is looking pretty sweet right now.
I visited the branch in person to close my account because they were charging me a monthly fee, they talked me into an account that does not charge, but have been charged for the last 3 months made a call and they said they would fix it. Once again this month was charged again. Seriously annoying!! I have been a member since 1991, you think they would get it right.
In order to purchase furniture at a discounted price, Raymour & Flanigan Furniture talked me into financing with Wells Fargo. Big mistake. I was told when the bill comes in, send the payment in full, which I did. The due date was 11/17/13. I sent the check on 11/10/13 by first class US Mail. They received my payment in full and posted it on 11/27/13. They said I was late and charged me $70.92. They said it took the mail 17 days to get there. Even though I sent the payment in on time they are still charging me a $70.92 late fee. They want me to pay their kick back money to Raymour & Flanigan Furniture. What a country.