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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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carolynnnn's Profile Image

1 out of 5 marks

Reviewed by carolynnnn

Feb 22nd 2013

Absolutly The Most Un-Loyal Bank ! They Do Not Care About Their Clients At All And Will Be Quick To Charge You Fees

I have had wachovia bank since i was 17(a very long time ago). For years i didn't have problems until about 2 or 3 years after wells fargo bought them out. They started charging outragous fees for each account which i luckily bi-passed by having direct deposit and a good job! Well one day i deposited a check that had evidentally been a bad check. Ok no big deal except for the fact that they withheld all of my funds until they were able to close my account (this process took about 10 days).

Not only did this upset me but they were not going to call me and let me know what was going on! They said they were just going to send me a check with my funds and send me a letter saying my account had been closed. So i was irate about that. I had asked them if i could retreive my funds from a branch in cash because i really could not wait for a check in the mail , my kids were hungry , i needed diapers and i needed gas to get to work! , they said no. This was the worst week of my life.

Because of this bank my kids went hungry and i had to use hand towels for diapers. It did not matter how long i had been a client or the fact that ive never had a bad check. They disgraced me. For this reason i would never recommend this bank.

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Other Wells Fargo Reviews

JohnK's Profile Image

Reviewed by JohnK

Feb 26th 2015

1 out of 5 marks

Terrible customer serivce and holds

moved to NC from TN. Closed my bank account in TN and obtained a certified check. Opened an account at well fargo and the put a hold on my check for 12 days. gave us to $200 and two debit cards until the rest is available. Tried to set up one-line bill pay using my debit card and they said the card was already cancelled. Went to Well Fargo and they cancelled my card and put another hold on my account. said they couldn't obtain the funds from TN. They made us call the TN bank to have them send a letter advising the funds were there. When we talked to the TN Bank they said the funds already went through. Then they accepted the letter and still held the funds. Manager was no help never called me back. Don't bank with Wells Fargo.

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casyk's Profile Image

Reviewed by casyk

Feb 18th 2015

1 out of 5 marks

Something Is Going On At The Bank

I went to cash checks and the whole bank is blocked off by cops, fire trucks and ambulance.. Couldn't get anywhere near the bank.. I called an hour or so after and no one is answering.

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