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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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carolynnnn's Profile Image

1 out of 5 marks

Reviewed by carolynnnn

Feb 22nd 2013

Absolutly The Most Un-Loyal Bank ! They Do Not Care About Their Clients At All And Will Be Quick To Charge You Fees

I have had wachovia bank since i was 17(a very long time ago). For years i didn't have problems until about 2 or 3 years after wells fargo bought them out. They started charging outragous fees for each account which i luckily bi-passed by having direct deposit and a good job! Well one day i deposited a check that had evidentally been a bad check. Ok no big deal except for the fact that they withheld all of my funds until they were able to close my account (this process took about 10 days).

Not only did this upset me but they were not going to call me and let me know what was going on! They said they were just going to send me a check with my funds and send me a letter saying my account had been closed. So i was irate about that. I had asked them if i could retreive my funds from a branch in cash because i really could not wait for a check in the mail , my kids were hungry , i needed diapers and i needed gas to get to work! , they said no. This was the worst week of my life.

Because of this bank my kids went hungry and i had to use hand towels for diapers. It did not matter how long i had been a client or the fact that ive never had a bad check. They disgraced me. For this reason i would never recommend this bank.

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Other Wells Fargo Reviews

ravshan2001's Profile Image

Reviewed by ravshan2001

Apr 22nd 2015

1 out of 5 marks

Wells Fargo is a trouble maker bank for customers.

I am a customer of Wells Fargo bank till end of 2012. I have checking account and was my mortgage company till March 31, 2015.

Trouble i had from Wells Fargo bank located in Rutherford, NJ 07070

1. When i try to make my 1st Mortgage Payment Banker Apply for credit card for me without asking.

2. They close my checking account without asking on June 2014. Then they create new account for me.

3. I went to Wells Fargo bank located in Rutherford, NJ 07070 and personally get information for Wire Transfer from overseas, and same day midnight they close my checking account without any reason or warning. I went to Wells Fargo bank located in Rutherford, NJ 07070 again and i ask the reason for closing they didn't find any reason, after my 3rd attempt they recover my same account. My Wire refund after 10 days back to sender but i loose some amount of money and time, and i pay twice for wire transfer fee for the bank transfer from overseas and origination bank and one for Wells Fargo bank.

4. I refinanced my mortgage with another bank end of March 31, 2015. and Wells Fargo start charging Monthly fee for my checking account beginning April 7 statement again without any warning (email, mail, text message or call)

5. I contact Wells Fargo via phone call and ask them to refund my $13 back. They reject to refund. I am going to close my checking account and i advice to every one DO NOT WORK with Wells Fargo Bank. I have my statement to proof all above that.

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chrome1007's Profile Image

Reviewed by chrome1007

Apr 18th 2015

2 out of 5 marks

Customer Service-Online Personal Loans

Wow. This was the most ridiculous call I made today. I submitted a Personal Loan Request Online, which was automatically denied. I then called the Wells Fargo, personal loan service center and was connected to a live person. Not much, but she was polite. She talked so fast, half the time I couldn't understand her at all. Anyway, what I think I heard was that I would receive an answer in the mail within 30 days. What do they request you contact them just to get the same information I got in an email? Go Figure. I have three accounts at Wells Fargo, probably a big mistake... so, since they don't appreciate my business, I will be moving my accounts shortly. Good Credit. Never Late on Payments. What more can you ask for? Hmmmm . not good enough for them. See Ya WF

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