I have had Wachovia bank since I was 17(a very long time ago). For years I didn't have problems until about 2 or 3 years after wells fargo bought them out. They started charging outragous fees for each account which I luckily bi-passed by having direct deposit and a good job ! Well one day I deposited a check that had evidentally been a bad check .... Ok no big deal except for the fact that they withheld ALL of my funds until they were able to close my account (this process took about 10 days). Not only did this upset me but they were not going to call me and let me know what was going on !!!! They said they were just going to send me a check with my funds and send me a letter saying my account had been closed. So I was irate about that. I had asked them if I could retreive my funds from a branch in cash because I really could not wait for a check in the mail , my kids were hungry , I needed diapers and I needed gas to get to work ! , they said no . This was the worst week of my life. Because of this bank my kids went hungry and I had to use hand towels for diapers. It did not matter how long I had been a client or the fact that Ive never had a bad check. They disgraced me. For this reason I would never recommend this bank.
So everything was fine. Had an Account for years, rolled over from the old First Union, which then rolled over to Wachovia, which then became the illustrious Wells Fargo. One day, I went into a branch to do my simple banking and I allowed some over pushy sales person to open up a "few" extra accounts for me. "It will save you here, and there and everywhere in between. It will be very good for you, I promise." Never trust a banker. NEVER. So after being gouged with monthly service fees for "not doing this on this date", or "forgetting to transfer this amount on that date", in addition to the fees for each of the 6 additional accounts created, I decided to close everything because of the confusing nature of having to keep track of all of the accounts. Well, closing the accounts has proven to be the most difficult thing in the world and I would NEVER recommend this bank to anyone. Go to PNC. They will treat you MUCH better.
I very much appreciate the customer friendly attitude at my local Wells Fargo branch. The banking staff from management on down communicates a commitment to customer service and to problem solving when questions arise. I also appreciate the commitment to diversity exemplified by the employees who work at this branch. I find it a pleasure to bank there.