Bad place for your business. I run a small business and i run around all day to see my customers and get supplies. In banking industry it is a common practice to make checks out to "cash" so anyone can cash it. On dec. 26 i got one of those checks and was on my way to cash it so i can get supplies for the customer. When i get to the bank there is a line but i decided to wait despite being short on time. 20 minutes later i finally got to see teller, someone named deneen, and she tells me i can't cash it there and check has to be made out to my name. Wth aren't they familiar with banking industry standards? I just wasted 20 minutes that i did not have. This bank is bad for your business. I don't know how personal business is handled there, probably just as poorly, but businesses should stay away from them. This is not the first time i had hard time at this bank. I wrote this review because i'm angry i wasted my time which i could've spent working and a disappointed customer who now have to wait three days untill his check posts to my account. Just stay away from them.
I had plenty of money in my account and today tried to buy online some new appliances for our kitchen thru Sears.com. The charge was declined. I was so upset. I called WF customer service and they said "well you were trying to make a big purchase, so the computer declined the authorization". I was really mad and told the guy on the phone I had plenty of money in our account and why????? He said my card was now on hold, but he released it and if I had not have called and I had gone to the grocery store or gas station all charges would have been declined.
I told him in no uncertain terms that was crap and what do I need to do to not let this happen again as we are in the middle of a remodel on our house. He said "sorry even if you call ahead of time the computer will decline any large charges".
This is not the first time they have embarrassed me and husband for trying to purchase large items. One other time I tried to pay for $200 worth of gas for our boat and it was declined and there was 25K in the bank. If my SS and husbands retirement were not direct deposited along with utility bills automatically take out each month I would tell this bank to kiss my big fat behind.
I went to WF at washington st in santa clara (corner la fayette and benton) on jan 28, 2015 at approximately 4:30. A bank staff approached me by the name of maninag akkapeddi asking for the purpose of my visit. I told her i need to wire funds and asked how i could waive the associated fees. She indicated that if we have $250,000 or more in our accounts, waiving the fees is possible. I told her that my husband and i had more than a total of $250k, then she referred me to another employee by the name of pritpal kaur. Pritpal immediately indicated that wiring fees are never waived.
I told her that maninag earlier indicated that the fees could be waived if the $250k condition is met. It turned out that maninag misinformed me and according to pritpal, the only fees that could be waived are incoming wires, not outgoing. They may be right but customer service skills of both these employees are pathetic, they acted not to be helpful at all. I understand that they are in no position to waive fees but they both did not even bother to try.
I asked for the branch manager thinking that the manager may have the authority but both indicated that they did not have their manager on site. I left the branch frustrated thinking how could a business operate without an individual of authority able to decide? While the manager may not be present 100 percent of the time, shouldn't there be an assistant or another individual to whom the branch manager may have delegated his/her authority?
After i left this branch annoyed and frustrated, i went to wf branch in el camino and scott in santa clara. On a positive note, this branch was exactly the opposite of washington st. Branch. A staff, vangie pascual immediately assisted. I told her that i need to wire funds but would like to check if the related fees could be waived. She indicated that she will check with the mgr. The mgr approached me personally and took time to listen to my needs. Champs nguyen is a true 'champ' and worth of recognition