I wanted to transfer money from my Wells Fargo (WF) account to my PNC bank account, so I set up online transfers on October 13th, 2012. They told me that they would make small deposits to my PNC account, and I would have to verify the amounts before being able to make a transfer. When I did, the WF website showed me an error message, saying my account had been locked, and I would need to call customer service to have the issue resolved. Weird, but whatever. Then, during the span of about a month, I called five times to get the issue resolved, but each time I was put on hold for excessive amounts of time, told a representative would call me back, which never happened, or simply got an answer that it was not possible to fix the issue at the time. Because WF and PNC are my only two bank accounts, and WF is the one where my paychecks are deposited directly, I had no way to deposit money into my PNC account to cover the charges. There is a PNC branch in San Francisco, which is the nearest one to my house, but I wasn't willing to make a 2-hour round trip just to deposit some money. I incurred overdraft charges on my PNC account when the bills were charged. That, although slightly annoying, was okay. Then, on November 7th, WF was finally able to fix my issue (after being put on hold for close to an hour) and said they wiped my PNC account from my WF account, I will be able to newly set up a PNC account to transfer money to. Problem is, when I went to set up my PNC account again, WF once again made trial deposits to my PNC account, and withdrew the deposits, which incurred another overdraft fee on my account. I was extremely displeased with the whole process, and the extra overdraft charge was just rubbing salt in the wound. I called to have the fee refunded, to which I received a 'no,' then went to a local WF branch to have a representative there call WF headquarters for me, and help me file a complaint. Once the complaint was filed, They responded with a 'no.'
Paymt sent in Dec thru BillPay del to wrong address & the co cashed it. I've been trying to work thru the bank since then to get this corrected. Most of their reps don't read notes sent. I did my own investigation & found the co who rec the payment in error, refunded it with 10 days in Dec. So the bank has had the money all this time yet are making me file a fraud claim, have it notarized by both me & the orig intended receiver. I've even sent the proof. So then I sent a ltr to the CEO, he can't be bothered or even have a mgr get involved, it went to a cust serv ctr for response...a canned response. Before that I tried to get a Dist Mgr to help who assured me he would...never to hear frm him again!
So everything was fine. Had an Account for years, rolled over from the old First Union, which then rolled over to Wachovia, which then became the illustrious Wells Fargo. One day, I went into a branch to do my simple banking and I allowed some over pushy sales person to open up a "few" extra accounts for me. "It will save you here, and there and everywhere in between. It will be very good for you, I promise." Never trust a banker. NEVER. So after being gouged with monthly service fees for "not doing this on this date", or "forgetting to transfer this amount on that date", in addition to the fees for each of the 6 additional accounts created, I decided to close everything because of the confusing nature of having to keep track of all of the accounts. Well, closing the accounts has proven to be the most difficult thing in the world and I would NEVER recommend this bank to anyone. Go to PNC. They will treat you MUCH better.