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Wells Fargo Customer Review

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marv429's Profile Image

1 out of 5 marks

Reviewed by marv429

Aug 6th 2012

Can't get worse. Customer service is non-existent, they just don't care.

Since my account was taken over from Wachovia, I spent hours on the phone trying to correct their constant mistakes. You get excuses, occassional I'm sorry but no corrections unless you contact the corporate office directly (if you can get through.) The local offices try to help but have no authority. On a scale of 1-10 it's a zero! Customer service staff is rude and poorly trained. Account mistakes occur almost every month. On one occassion a checking account was opened in my name without my approval authorization or signature. It took three months to undue the damage although they admitted it was their fault. Promises are broken as quickly as they are made. My account was charged fees which were incorrect and again three months to remove them. I cringe each time I receive a statement knowing that if there is an error (and there often is) I will spend hours on the phone with rude "supervisors" before any action is taken to resolve it.

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Other Wells Fargo Reviews

ncpd25's Profile Image

Reviewed by ncpd25

Dec 28th 2013

1 out of 5 marks

Couldn't Even Pay for my Mom's Funeral!!!

Yet, another horror story...My Mom pased away on 9/3 and I took her back to England for burial. I made arrangements with a funeral home in the states, booked a flight to England, car rental, hotel....I got to England and withdrew some cash from an ATM and then went straight to the funeral home to choose a coffin and pay for the services but my Wells Fargo card was declined. I get a message from Wells Fargo that my card was blocked due to "potentially fraufdulent activity" on my card. I contacted them and advised (again) I was in England handling my Mom's funeral. I asked that they remove the block from my card so I could attend to business but, they refused. It took me 4 days to get the block removed. then I went back to the funeral home to pay the bill and the card was declined again. I received another message from Wells Fargo indicating the transaction was declined as the amount exceeded my daily purchaselimit but I could request an increase. I requested the increase in oder to pay the funeral home and....the request was denied! I wasn't even able to purchase a headstone for my Mom's grave. I was later told by the Executive offices that there never was a block on my card...Really? Then why the hassle and prohibiting me from using my money to pay for a funeral???

Wells Fargo could care less about their customer's needs. They turned the trip to England into a living hell. What's the point in having an account with money in it when Wells Fargo won't permit you to use your money??

Talk about non-existent customer service!!

Closed all of my accounts. I don't need a backwards bank handling my money.

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pambroboptonlinene's Profile Image

Reviewed by pambroboptonlinene

Oct 23rd 2014

5 out of 5 marks

Yes There Is A Bank With Service! Go To Dee Raffington.

I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.

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