MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Since my account was taken over from Wachovia, I spent hours on the phone trying to correct their constant mistakes. You get excuses, occassional I'm sorry but no corrections unless you contact the corporate office directly (if you can get through.) The local offices try to help but have no authority. On a scale of 1-10 it's a zero! Customer service staff is rude and poorly trained. Account mistakes occur almost every month. On one occassion a checking account was opened in my name without my approval authorization or signature. It took three months to undue the damage although they admitted it was their fault. Promises are broken as quickly as they are made. My account was charged fees which were incorrect and again three months to remove them. I cringe each time I receive a statement knowing that if there is an error (and there often is) I will spend hours on the phone with rude "supervisors" before any action is taken to resolve it.
moved to NC from TN. Closed my bank account in TN and obtained a certified check. Opened an account at well fargo and the put a hold on my check for 12 days. gave us to $200 and two debit cards until the rest is available. Tried to set up one-line bill pay using my debit card and they said the card was already cancelled. Went to Well Fargo and they cancelled my card and put another hold on my account. said they couldn't obtain the funds from TN. They made us call the TN bank to have them send a letter advising the funds were there. When we talked to the TN Bank they said the funds already went through. Then they accepted the letter and still held the funds. Manager was no help never called me back. Don't bank with Wells Fargo.
I went to cash checks and the whole bank is blocked off by cops, fire trucks and ambulance.. Couldn't get anywhere near the bank.. I called an hour or so after and no one is answering.