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Wells Fargo Customer Review

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marv429's Profile Image

1 out of 5 marks

Reviewed by marv429

Aug 6th 2012

Can't get worse. Customer service is non-existent, they just don't care.

Since my account was taken over from Wachovia, I spent hours on the phone trying to correct their constant mistakes. You get excuses, occassional I'm sorry but no corrections unless you contact the corporate office directly (if you can get through.) The local offices try to help but have no authority. On a scale of 1-10 it's a zero! Customer service staff is rude and poorly trained. Account mistakes occur almost every month. On one occassion a checking account was opened in my name without my approval authorization or signature. It took three months to undue the damage although they admitted it was their fault. Promises are broken as quickly as they are made. My account was charged fees which were incorrect and again three months to remove them. I cringe each time I receive a statement knowing that if there is an error (and there often is) I will spend hours on the phone with rude "supervisors" before any action is taken to resolve it.

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Other Wells Fargo Reviews

bunster's Profile Image

Reviewed by bunster

Jul 28th 2014

1 out of 5 marks

Had money taken from my account by bank stating "Bank Error"

I received a letter from Wells Fargo stating they were removing over $300 from my account stating Bank Error as the reason. I have been calling and asking for explanation for over 3 months with no success. If it is valid, so be it, however I would like proof and an option to understand and if necessary dispute. UNACCEPTABLE. I also asked for information on a home equity line of credit. Before I knew what was happening, they had pulled my and my fiancee's credit report, without permission or even a signature. All I wanted was information on the product to compare to other options. That ,of course, dinged both our credit scores for no reason;as it happens , their rates were much higher than what we already had.

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RalphTowers's Profile Image

Reviewed by RalphTowers

Jul 18th 2014

1 out of 5 marks

Poor Service and a shameful way to deal with new customers.

We were trying to consolidate our debts in one loan so we could managed better our finances.

My wife and my daughter had both of them major "Brain" surgeries in a time frame of less than one year.

This type of medical procedures requires a lot of money. One of the most expensive in the health industry.

For my daughter we were charge $160,000 and for my wife $ 65,000. My health plan payed 90% of this charges leaving us with a balance of thousands of dollars to pay to the hospital and of course every time they did an MRI to both of them the charge was $350.00 for each and an MRI was done every 2 weeks to monitor the recovery from the brain surgery.

All of this added a balance to my credit cards of thousand of dollars, $ 45,000.00 to be more exact and this is why we try to use the services of Wells Fargo Bank applying for a debt consolidation loan.

We will never again go to Wells Fargo bank.

First they did not wanted to give us a loan for this amount because we were new customers and they did not know us, even with excelent credit score like the one I have.

Second the loan amount offered to us was with an interest rate of 15% when my credit cards the highest interest rate is 11%, I had to turn down the offer of lousy low loan with a very high interest rate, leaving us with 2 credit cards to pay plus the Wells Fargo loan, they are crazy or the people in charge of analyzing the loan applications don't know what they are doing, fire alll of them, you will be doing better Wells Fargo..

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