We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks I went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been WF customers for many years the quality our service from WF has been in a study decline. We will not be using WF any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.
I visited the branch in person to close my account because they were charging me a monthly fee, they talked me into an account that does not charge, but have been charged for the last 3 months made a call and they said they would fix it. Once again this month was charged again. Seriously annoying!! I have been a member since 1991, you think they would get it right.
In order to purchase furniture at a discounted price, Raymour & Flanigan Furniture talked me into financing with Wells Fargo. Big mistake. I was told when the bill comes in, send the payment in full, which I did. The due date was 11/17/13. I sent the check on 11/10/13 by first class US Mail. They received my payment in full and posted it on 11/27/13. They said I was late and charged me $70.92. They said it took the mail 17 days to get there. Even though I sent the payment in on time they are still charging me a $70.92 late fee. They want me to pay their kick back money to Raymour & Flanigan Furniture. What a country.