Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

6,791
Branch Locations

Wells Fargo Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Citibank
Add
Bank Reviews
Chase
Add
Compare Banks

Wells Fargo Customer Review

Post a review
Wendy C's Profile Image

1 out of 5 marks

Reviewed by Wendy C

Sep 21st 2012

Failed Attempt To Close Account.

Definitely not impressed with my wells fargo experience today! Customer service fail. I went in to close my checking account. They said it would be a 10 minute wait to talk with a banker-turned into 40 minutes. Then the manager said the teller can withdraw my balance and we can call customer service. But customer service said it can't be closed with a pending transaction (which was their idea and not mine anyways! ) one more reason why i don't like that bank and feel like they play games with you and are greedy. 1 hour later, the only thing that was accomplished was me being frustrated and a little over $1 withdrawn.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Wells Fargo Reviews

pinkberry539gmailc's Profile Image

Reviewed by pinkberry539gmailc

Oct 20th 2014

1 out of 5 marks

Poor Customer Service

Very poor customer service experience, on numerous occasions. The girl in the drive-thru had attitude from the start (not a first time), made me wait 10 minutes just for her to tell me to come inside. I was already running late, however i made the time to go inside and just get it over with. There, I was "greeted" (not what you would expect from a store manager-unprofessional ). The store manager had attitude with me as well, i didn't appreciate her tone of voice. All i wanted to do is withdraw my money and pay a credit card and be on my way. The whole process took 20 minutes, it was awful. I will never go back to this branch again. In fact, Wells Fargo in general. I always get great service with Chase Bank and that's where I'll be doing ALL of my banking from now on.

Is this review helpful? ▲ Yes 1 ▼ No 0

Sonjap001's Profile Image

Reviewed by Sonjap001

Oct 6th 2014

1 out of 5 marks

Horrible Customer Service!!!

I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.

I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews