MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Definitely not impressed with my wells fargo experience today! Customer service fail. I went in to close my checking account. They said it would be a 10 minute wait to talk with a banker-turned into 40 minutes. Then the manager said the teller can withdraw my balance and we can call customer service. But customer service said it can't be closed with a pending transaction (which was their idea and not mine anyways! ) one more reason why i don't like that bank and feel like they play games with you and are greedy. 1 hour later, the only thing that was accomplished was me being frustrated and a little over $1 withdrawn.
Unfortunately my bank was taken over by WF since then banking has been a painful experience. Everything is outsource to somewhere else and you have to try to get through the maze of 800 numbers and talking to voice recordings. Strange banking errors like canceling transactions that I did and me having to call why- no explanations or apologizes to customers. Addition errors at the local branch with deposits... Horrid!
Let's just start with this. I've been with Wells Fargo for 2 years now. Not many issues at all.
The company that I work for also banks with Wells Fargo. Every morning I have to do deposits for my company. So, I go to the closest location to me. My company has premade deposit slips with all of the account information needed. They also require original copies of the slips. I ran out of those slips and am waiting for more to be mailed to me. In the meantime I have to use the white ones at the bank (which doesn't provide original copies.) For the past 4 days, I've had the drive through teller make a copy of the deposit slip for me to mail to my corporate office. I always go through the drive through because I'm in a huge rush in the morning as I have other obligations to take care of before I open my store.
The teller told me after the 3rd day of doing this routine, to come inside if the drive through is busy, If I wanted a copy made. She said it would hold up the drive through. Although it takes literally 10 seconds for her to copy my deposit slip and send me on my way. I've had deposits that took them 10 minutes to deposit and never heard a word.
So, today I pull up to the bank, one person in front of me. They pulled off and I pulled up to the window. I'm the only person at the drive through at the time. I told her I need a copy made, she proceeds to tell me that I will need to come in the bank because it holds up the drive through service. Nobody else is there mind you. We then begin to bicker back and fourth, and at this time 2 people are behind me now. They proceeded to say that it holds up the drive through when really it was the teller not doing her job and complaining about it, that held up the drive through.
So essentially the tellers laziness held up the drive through today. And Wells Fargo lost a customer. Worst customer service ever. I've never seen someone with this much laziness. I can understand is it was busy. but nobody else was there.