Definitely NOT impressed with my Wells Fargo experience today! Customer service fail. I went in to close my checking account. They said it would be a 10 minute wait to talk with a banker-turned into 40 minutes. Then the manager said the teller can withdraw my balance and we can call customer service. But Customer service said it can't be closed with a pending transaction (which was their idea and not mine anyways!) One more reason why I don't like that bank and feel like they play games with you and are greedy. 1 hour later, the only thing that was accomplished was me being frustrated and a little over $1 withdrawn.
I received a notice that my CD was about to reach its maturity date so I called WF as the notice instructed on day one of the grace period. I told the service rep I wanted to close the CD account and put the money in my savings account. I was told that it would be done within 2 business days.
Two days later I checked my account and it showed that the CD had been renewed, not closed. I called WF again. I got a lot of apologies and the service rep said it would be handled within 2 business days. There was no record on file of my previous call.
Two more days went by, now on day 6 of my 7 day grace period, and nothing. I called WF and demanded to speak with a supervisor. After much discussion I was finally told that because the amount of my CD was over $5000 I had to go into a bank branch to close the account and transfer the money.
I told the supervisor I couldn't get to a bank branch because I am home bound and cannot walk. He gave me an address out in Portland (I am in Virginia) where I could send a notarized letter to have WF close the CD and transfer funds. Being home bound I have no way to get a letter notarized.
So it looks like I am stuck renewing my CD at the lowest possible interest rate.
I will be closing out ALL my accounts when I am able to do so.
When I turned 18 I opened a bank account with Wells Fargo, and deposited a large amount of $, from graduating HS. Now, I got a debit card, and checks. The checks were more for absolute emergency. Debit Card was for everyday. Soon after opening the account, my check book was stolen. I notified Wells Fargo and they advised me that I would take responsibility for all the money that comes out of my account through checks. I told them to shove their horrific security where the sun doesn't shine. I immediately pulled all of my money out of the account and cancelled my direct deposit. Now that there wasn't any funds, I told them to close my account immediately and I was taking my business else where. Associate stated that she would close it immediately. Now silly child me, I thought she would, but no, a year later I get served with a collection bill for $900 that I DIDN'T DO!...They kept paying the checks, the thief had stolen from me, and now I'm stuck paying the price. This is the worst bank ever. Do NOT open an account with them. AWFUL!! If possible I would give them zero stars. Eff their business!