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Wells Fargo Customer Review

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Wendy C's Profile Image

1 out of 5 marks

Reviewed by Wendy C

Sep 21st 2012

Failed attempt to close account.

Definitely NOT impressed with my Wells Fargo experience today! Customer service fail. I went in to close my checking account. They said it would be a 10 minute wait to talk with a banker-turned into 40 minutes. Then the manager said the teller can withdraw my balance and we can call customer service. But Customer service said it can't be closed with a pending transaction (which was their idea and not mine anyways!) One more reason why I don't like that bank and feel like they play games with you and are greedy. 1 hour later, the only thing that was accomplished was me being frustrated and a little over $1 withdrawn.

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Other Wells Fargo Reviews

hbndsoon's Profile Image

Reviewed by hbndsoon

Sep 20th 2014

1 out of 5 marks

Wells Fargo poor business service

Local personal banking has not been a problem. If you are a business you should maybe think twice before engaging in a business account. Unnecessary hits on your credit make banking at other institutions difficult as they question why the checks were made on your credit. Wells Fargo is non responsive at this time in providing documentation as to why the inquiry has occurred. This is stopping me from continuing with other transactions at other banking institutions. One would wonder if this is done on purpose to keep you from doing banking at other institutions.

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jayray's Profile Image

Reviewed by jayray

Sep 19th 2014

1 out of 5 marks

Poor customer service!!

This branch greatly lacks customer service and respect. I tried to do a simple transaction and they refused. This is not the first time they have done this to me. I have multiple accounts with Wells Fargo and am a long time customer. I get very good service and am treated respectfully at other branches, but somehow this branch has been unable to do that. I do not recommend using this branch - go somewhere else!

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