Definitely NOT impressed with my Wells Fargo experience today! Customer service fail. I went in to close my checking account. They said it would be a 10 minute wait to talk with a banker-turned into 40 minutes. Then the manager said the teller can withdraw my balance and we can call customer service. But Customer service said it can't be closed with a pending transaction (which was their idea and not mine anyways!) One more reason why I don't like that bank and feel like they play games with you and are greedy. 1 hour later, the only thing that was accomplished was me being frustrated and a little over $1 withdrawn.
we have had unusual circumstances lately. I have third stage cancer and been in and out of hospital. we owed 3000.00 on our car and they would not work with us to get it paid off. we mailed them two checks for it being three payments behind. they refused to cash the checks. they said all three had to be paid. they came and got the car. what kind of place does business like this
I went into the branch which I never do but I needed to put money in my son's account. I waited while the teller told the person she was waiting on that she would find him $110.00 is $5 bills. When he had waited long enough he said it's ok I have to go open my store and her response was " I told you I would get you the 5s and I will". After she finish with him it was my turn with the best customer care rep. I explained what I needed and she said "well we don't look up account numbers for you. Ok well I know the rules have changed so whatever. I said ok well I will call him. While on the phone she asked me to start the withdrawal process so I asked if she would right down the account number when my son gave it to me and she said "um no". I told my son to start over because they were too helpful and she rolls her eyes and says "I am very helpful actually". I told her I could tell and just do her job so that I could move on with my day. I have been in this branch before and they were great but it looks like everyone is newer. I thought that kind of service only came from Bank of America. I worked as a teller and would have NEVER done this.