Just spent close to an hour on the phone with WF about an ATM deposit that they decided to suspend. Mind you, the check was from Well Fargo Retirement Services and made out to me with the same address that the bank has on file for my home address. I only happened to notice that the check was suspended because I was online getting ready to pay bills.
When I called to find out what was going on, I was told that the name on the check did not exactly match the name on my account. Seriously? Why have I never had a problem with my paychecks that are direct deposited? Why have I never had a problem with my IRS refund checks? I have been a customer for 10 years and never had a problem with this.
You would think that a check from Wells Fargo Retirement going into a Wells Fargo Checking Account would be a gimmee. Unbelievable!!!!
I ended up speaking to 3 different people (the first was very patient and understanding) and still didn't get a solution. The "supervisor", Chris, started out friendly, but when I asked him to quit hiding behind policies and procedures and to use Common Sense, he got very short with me. He got me to a real "GEM" of a manager, "Jay", who acted like I had interrupted his smoke break. I never used one curse word and was simply asking them to tell me the truth, but that caused them to get pretty defensive.
I understand that accidents happen, but only the first person that I spoke to had the sense enough to apologize. When I hung up on Jay, my problem was not handled. I was told that they would be sending the check back to me or I could call Retirement Services to see if there was anything that they could do. Not one person took ownership of the situation. Not one person offered to oversee the problem and see it through to the end. I was actually told that this was NOT a bank error.
Only after I got off the phone with these people that I got a call from Joanna in ATM Adjustment Services. She took care of the issue and she apologized profusely.
Twice I have given cash to tellers, they take the money to the back and return to tell me my cash balance was less than what I had given them. First time $100 (about 5 months ago). Second time, $50.
I count my cash three times before I makes drops for my business or change from smaller to larger bills. I've used several Wells Fargo branches in the area and have never had an issue except for this particular one and it's happened twice ... Something is not right.
I voiced my concern with the manager and the tellers drawer was counted but she did not use her drawer. She went to the back to count the cash. The manager said that the teller could not have taken it because there are cameras. OK??? Let me see the video! They did not let me see video.
DO NOT USE THIS BRANCH! Something is not right. DO NOT ALLOW A TELLER TO COUNT YOUR MONEY UNLESS THEY ARE IN FRONT OF YOU!!
I have checking, savings and brokerage accounts at wells fargo. I noticed that my online access to my checking account was not available. So any reconciliation I intended to do was impossible. The next day I tried to issues trades on the brokerage account (around 9:30am Mondday). However the brokerage link never returned a response.
I went to another institution to transfer the brokerage account to a more reliable service. Now I see a $95.00 charge for a "termination fee".
I am closing all my accounts after this.
I suggest that you reconsider doing any kind of business with Wells Fargo. If you have an account, get your money and get it to another more reliable service provider. Be careful though. Wells will gouge you if they are able. I suggest going to the bank and requesting CASH.