Just spent close to an hour on the phone with WF about an ATM deposit that they decided to suspend. Mind you, the check was from Well Fargo Retirement Services and made out to me with the same address that the bank has on file for my home address. I only happened to notice that the check was suspended because I was online getting ready to pay bills.
When I called to find out what was going on, I was told that the name on the check did not exactly match the name on my account. Seriously? Why have I never had a problem with my paychecks that are direct deposited? Why have I never had a problem with my IRS refund checks? I have been a customer for 10 years and never had a problem with this.
You would think that a check from Wells Fargo Retirement going into a Wells Fargo Checking Account would be a gimmee. Unbelievable!!!!
I ended up speaking to 3 different people (the first was very patient and understanding) and still didn't get a solution. The "supervisor", Chris, started out friendly, but when I asked him to quit hiding behind policies and procedures and to use Common Sense, he got very short with me. He got me to a real "GEM" of a manager, "Jay", who acted like I had interrupted his smoke break. I never used one curse word and was simply asking them to tell me the truth, but that caused them to get pretty defensive.
I understand that accidents happen, but only the first person that I spoke to had the sense enough to apologize. When I hung up on Jay, my problem was not handled. I was told that they would be sending the check back to me or I could call Retirement Services to see if there was anything that they could do. Not one person took ownership of the situation. Not one person offered to oversee the problem and see it through to the end. I was actually told that this was NOT a bank error.
Only after I got off the phone with these people that I got a call from Joanna in ATM Adjustment Services. She took care of the issue and she apologized profusely.
I visited the branch in person to close my account because they were charging me a monthly fee, they talked me into an account that does not charge, but have been charged for the last 3 months made a call and they said they would fix it. Once again this month was charged again. Seriously annoying!! I have been a member since 1991, you think they would get it right.
In order to purchase furniture at a discounted price, Raymour & Flanigan Furniture talked me into financing with Wells Fargo. Big mistake. I was told when the bill comes in, send the payment in full, which I did. The due date was 11/17/13. I sent the check on 11/10/13 by first class US Mail. They received my payment in full and posted it on 11/27/13. They said I was late and charged me $70.92. They said it took the mail 17 days to get there. Even though I sent the payment in on time they are still charging me a $70.92 late fee. They want me to pay their kick back money to Raymour & Flanigan Furniture. What a country.