Just spent close to an hour on the phone with WF about an ATM deposit that they decided to suspend. Mind you, the check was from Well Fargo Retirement Services and made out to me with the same address that the bank has on file for my home address. I only happened to notice that the check was suspended because I was online getting ready to pay bills.
When I called to find out what was going on, I was told that the name on the check did not exactly match the name on my account.
Seriously? Why have I never had a problem with my paychecks that are direct deposited? Why have I never had a problem with my IRS refund checks? I have been a customer for 10 years and never had a problem with this.
You would think that a check from Wells Fargo Retirement going into a Wells Fargo Checking Account would be a gimmee. Unbelievable!
I ended up speaking to 3 different people (the first was very patient and understanding) and still didn't get a solution. The "supervisor", Chris, started out friendly, but when I asked him to quit hiding behind policies and procedures and to use Common Sense, he got very short with me. He got me to a real "GEM" of a manager, "Jay", who acted like I had interrupted his smoke break. I never used one curse word and was simply asking them to tell me the truth, but that caused them to get pretty defensive.
I understand that accidents happen, but only the first person that I spoke to had the sense enough to apologize. When I hung up on Jay, my problem was not handled. I was told that they would be sending the check back to me or I could call Retirement Services to see if there was anything that they could do. Not one person took ownership of the situation. Not one person offered to oversee the problem and see it through to the end. I was actually told that this was NOT a bank error.
Only after I got off the phone with these people that I got a call from Joanna in ATM Adjustment Services. She took care of the issue and she apologized profu
I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.
I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!