Just spent close to an hour on the phone with WF about an ATM deposit that they decided to suspend. Mind you, the check was from Well Fargo Retirement Services and made out to me with the same address that the bank has on file for my home address. I only happened to notice that the check was suspended because I was online getting ready to pay bills.
When I called to find out what was going on, I was told that the name on the check did not exactly match the name on my account.
Seriously? Why have I never had a problem with my paychecks that are direct deposited? Why have I never had a problem with my IRS refund checks? I have been a customer for 10 years and never had a problem with this.
You would think that a check from Wells Fargo Retirement going into a Wells Fargo Checking Account would be a gimmee. Unbelievable!
I ended up speaking to 3 different people (the first was very patient and understanding) and still didn't get a solution. The "supervisor", Chris, started out friendly, but when I asked him to quit hiding behind policies and procedures and to use Common Sense, he got very short with me. He got me to a real "GEM" of a manager, "Jay", who acted like I had interrupted his smoke break. I never used one curse word and was simply asking them to tell me the truth, but that caused them to get pretty defensive.
I understand that accidents happen, but only the first person that I spoke to had the sense enough to apologize. When I hung up on Jay, my problem was not handled. I was told that they would be sending the check back to me or I could call Retirement Services to see if there was anything that they could do. Not one person took ownership of the situation. Not one person offered to oversee the problem and see it through to the end. I was actually told that this was NOT a bank error.
Only after I got off the phone with these people that I got a call from Joanna in ATM Adjustment Services. She took care of the issue and she apologized profu
Yet, another horror story...My Mom pased away on 9/3 and I took her back to England for burial. I made arrangements with a funeral home in the states, booked a flight to England, car rental, hotel....I got to England and withdrew some cash from an ATM and then went straight to the funeral home to choose a coffin and pay for the services but my Wells Fargo card was declined. I get a message from Wells Fargo that my card was blocked due to "potentially fraufdulent activity" on my card. I contacted them and advised (again) I was in England handling my Mom's funeral. I asked that they remove the block from my card so I could attend to business but, they refused. It took me 4 days to get the block removed. then I went back to the funeral home to pay the bill and the card was declined again. I received another message from Wells Fargo indicating the transaction was declined as the amount exceeded my daily purchaselimit but I could request an increase. I requested the increase in oder to pay the funeral home and....the request was denied! I wasn't even able to purchase a headstone for my Mom's grave. I was later told by the Executive offices that there never was a block on my card...Really? Then why the hassle and prohibiting me from using my money to pay for a funeral???
Wells Fargo could care less about their customer's needs. They turned the trip to England into a living hell. What's the point in having an account with money in it when Wells Fargo won't permit you to use your money??
Talk about non-existent customer service!!
Closed all of my accounts. I don't need a backwards bank handling my money.
I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.