I'm in the process of changing my bank over to USAA. I have a home mortgage with Wells Fargo. I called them to make sure my payments would come out of the USAA bank instead of my Wells Fargo checking account. When she changed the routing number she put back the Wells Fargo routing number instead of the new one from USAA. When they took the payment out of Wells Fargo it bounced because there wasn't enough funds in there to cover it. I get an e-mail each morning telling me of my bank balance and realized we had a problem right away. I was at the bank when it opened and put enough money in the account to cover the check. I then talked to the bank manager to tell him what happened. That evening I noticed they had refunded the money for the mortgage payment and charged me a $35.00 fee for the bounced check. I called them and let them know that it was their fault it bounced and I wasn't going to pay the fee. The lady got really nasty, pretty much said I'd have to prove it was their fault but SHE would put a claim in for me. I also told her to stop any more payments on the mortgage (I knew they would try to draft the money twice more) because I'd be paying it through USAA. She told me she would take care of it. I stopped by the bank the next day to make sure she had stopped payment. She hadn't. So took care of it while at the bank. Today I called them to find out where my $35.00 refund was. Turns out the woman hadn't put in a refund claim. So I managed to finally get them to do that.
If you are looking for a new bank run as far away from this bank as you can get. Their service is horrible.
On Thursday November 28, I discovered that Wells Fargo had incorrectly removed money from my checking account for a check that had the name, address and account number on it of someone other that me. The check cleared to the wrong account. This was clearly a mistake on wells fargo's part. Wells Fargo has stolen my money.
I immediately called Wells Fargo at 1800 869-3557 and reported this on Thursday November 31, 2013 at 8 PM, pst. I called Friday, December 1, 2013 at 1 PM pst. and I spoke with several people who all told me that nothing could be done about their mistake at that point. On Friday December 1, 2013, I spoke with the Claims processing division of Wells Fargo (1 887-548-9230). I spoke with Sheddria, a customer service representative and Sonja a resolution specialist, neither of which would give me any more contact information such as an identification number or last name. I was unable to speak with any one at Wells Fargo with more authority, since they do not work on Fridays. The people at Wells Fargo whom I did speak with, informed me that nothing at that time could be done to put the money which Wells Fargo stole from me, back into my account. It would takes weeks for the money to possible be refunded, if it was going to be refunded at all. It has been 9 days now and 6 business days and I still do have the money which Wells Fargo has stolen from me. I am at a loss of $420 dollars and 3 hours of my time on the phone with Wells Fargo.
I have included a scanned copy of the check which Wells Fargo used to steal from me. You can see that it is clearly not my name, not my address and not my account number.
Over the last 10 months, Wells Fargo Bank charged my son $1,742 in overdraft fees - their charges for transferring money needed from my son's savings account to his checking account â?? every time he swiped his card for a purchase that was more than he had in his checking account at the time. Plenty of funds in his savings account with Wells Fargo - just not in his checking account.
These penalty fees arbitrary - and completely unrelated to any expense the bank incurred as a result of my son's actions - because there WAS no cost to the bank. They had the opportunity to take the money and take advantage of my son's inexperience and naÃ¯ve trust in his bank, so they did - happily and frequently. There was no reason to intervene and serve the customer's interest, because to Wells Fargo, my son was a goldmine.
They are not interested in returning anything but a tiny portion of what the extracted unfairly from his account â?? as a "courtesy". Some courtesy - to set aside business ethics - take outrageous sums from its customers - and then suggest they are doing you a favor to give back a tiny portion of what they took.
Certainly, my son could and should have done a better job paying attention and handling his affairs - but for Wells Fargo to take $1,742 from an inexperienced trusting kid who was, by age and nature, vulnerable to sneaky policies like this - and then feel fully justified to have taken from him 1/3 of his life savings is outrageous. They should be ashamed of themselves - and they should refund a substantial (we are are asking 75% - $1,300) of these unfair, unethical and sneaky fees.
The mistake our family made was assuming that Wells Fargo Bank was ethical and that we could trust them to act in the interest of their customers â?? not extract outrageous amounts from their accounts when the customer wasn't watching.
We're suing - and doing everything we can to make the public aware of the unethical and unfair practices of this awful bank.