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Wells Fargo Report Card

Overall rating score 55%
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Wells Fargo Customer Review

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whaleyf's Profile Image

1 out of 5 marks

Reviewed by whaleyf

Nov 16th 2012

Fustration over bounced check that was their fault.

I'm in the process of changing my bank over to USAA. I have a home mortgage with Wells Fargo. I called them to make sure my payments would come out of the USAA bank instead of my Wells Fargo checking account. When she changed the routing number she put back the Wells Fargo routing number instead of the new one from USAA. When they took the payment out of Wells Fargo it bounced because there wasn't enough funds in there to cover it. I get an e-mail each morning telling me of my bank balance and realized we had a problem right away. I was at the bank when it opened and put enough money in the account to cover the check. I then talked to the bank manager to tell him what happened. That evening I noticed they had refunded the money for the mortgage payment and charged me a $35.00 fee for the bounced check. I called them and let them know that it was their fault it bounced and I wasn't going to pay the fee. The lady got really nasty, pretty much said I'd have to prove it was their fault but SHE would put a claim in for me. I also told her to stop any more payments on the mortgage (I knew they would try to draft the money twice more) because I'd be paying it through USAA. She told me she would take care of it. I stopped by the bank the next day to make sure she had stopped payment. She hadn't. So took care of it while at the bank. Today I called them to find out where my $35.00 refund was. Turns out the woman hadn't put in a refund claim. So I managed to finally get them to do that.

If you are looking for a new bank run as far away from this bank as you can get. Their service is horrible.

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Other Wells Fargo Reviews

memyself's Profile Image

Reviewed by memyself

Apr 22nd 2014

2 out of 5 marks

Excessive and unfair charges

Their overdraft fees are excessive. They have just charged me three times, for a total of $105.00 on one overdraft, which, I might add was covered immediately. All that remains of a $488 deposit is $288, which means they milked $200 from my account. I e-mailed and called, but they, oh so sorrowfully and apologetically, refused to refund one single cent.

On another note, I had a personal loan with Wells Fargo. By arrangement, the monthly payment was deducted automatically from my checking account, which was fine. I noticed, however, that the final payment was not deducted on the due date. I thought perhaps this was because the due date fell on a weekend. But No, a couple of days later, I get a "This is an attempt to collect a debt" call. I explained that it was normal for payment to be automatically deducted, and after an "oh dear, let me check" I got "Oh, we dont deduct the last payment because it's a different amount."Well it would have been nice if someone had told me. I arranged for payment and, gues what, the next day I get a second call - I held my tempter and told of the previous call and arrangement, and after a brief check by the caller, there were PROFUSE apologies. Oh yes, there it was, so sorry, so sorry. Why the hell didnt they check BEFORE bothering me.

Wells Fargo tries to convey the impression of sincerity and caring - That is BS, they are cold, heartless bankers, nothing more or less.

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foreverbroke's Profile Image

Reviewed by foreverbroke

Apr 22nd 2014

3 out of 5 marks

my account is ALWAYS negative.

wells fargo was VERY enticing. after being approached every week for about, oh 6months, i finally decided to open up a bank account. a checking account, bank statements, a check book to keep up with. sounds magnificent. i mean hello, EVERYONE HAS A BANK ACCOUNT! Right?! WRONG!! biggest mistake of MY LIFE.

i was working as a waitress, my husband and i never really used our account for the first 6weeks. one day, i decided to deposit my tips into my account before my dinner shift (i did not want to misplace any loose cash that evening) anyways, i could not figure out why i wasn't able to do a cash deposit. i went inside. only to be informed that I CANNOT MAKE CASH DEPOSITS! what the HECK is that?! only after 1 year of banking with wells fargo would i have THAT luxury.

about a month later (august), my husband and i were visiting a friend when he received an email for a $200 bounced check (we didnt have it in our account because, remember, we can't do cash deposits so we just used our cash not our checks or cards) after calling the bank and being informed someone had stolen our info we reported it and got all new information.

our account was not corrected and able to use until DECEMBER. when my husband was in school, they closed his card because it "seemed it could have possibly been a fraudulent charge" because his school was an HOUR away. now, i'd have to run back and forth constantly to give him cash.

april- with a $1300 deposit, my husband withdrew $1150. he was going out of town and since we dont have an exceptional track record we agreed that was our best bet. after multiple failed attempts to purchase a $75 bus ticket we have an overdrafted account due to FIVE GREYHOUND TRANSACTIONS (greyhound has NO proof of purchase) leaving our account -$225. today, my account is ANOTHER $68 NEGATIVE. please remember, we havent used out cards because we have CASH.

***THEY WILL STEAL YOUR MONEY AND NOT REFUND IT. PLEASE BEWARE!!!!

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