I'm in the process of changing my bank over to USAA. I have a home mortgage with Wells Fargo. I called them to make sure my payments would come out of the USAA bank instead of my Wells Fargo checking account. When she changed the routing number she put back the Wells Fargo routing number instead of the new one from USAA. When they took the payment out of Wells Fargo it bounced because there wasn't enough funds in there to cover it. I get an e-mail each morning telling me of my bank balance and realized we had a problem right away. I was at the bank when it opened and put enough money in the account to cover the check. I then talked to the bank manager to tell him what happened. That evening I noticed they had refunded the money for the mortgage payment and charged me a $35.00 fee for the bounced check. I called them and let them know that it was their fault it bounced and I wasn't going to pay the fee. The lady got really nasty, pretty much said I'd have to prove it was their fault but SHE would put a claim in for me. I also told her to stop any more payments on the mortgage (I knew they would try to draft the money twice more) because I'd be paying it through USAA. She told me she would take care of it. I stopped by the bank the next day to make sure she had stopped payment. She hadn't. So took care of it while at the bank. Today I called them to find out where my $35.00 refund was. Turns out the woman hadn't put in a refund claim. So I managed to finally get them to do that.
If you are looking for a new bank run as far away from this bank as you can get. Their service is horrible.
Paymt sent in Dec thru BillPay del to wrong address & the co cashed it. I've been trying to work thru the bank since then to get this corrected. Most of their reps don't read notes sent. I did my own investigation & found the co who rec the payment in error, refunded it with 10 days in Dec. So the bank has had the money all this time yet are making me file a fraud claim, have it notarized by both me & the orig intended receiver. I've even sent the proof. So then I sent a ltr to the CEO, he can't be bothered or even have a mgr get involved, it went to a cust serv ctr for response...a canned response. Before that I tried to get a Dist Mgr to help who assured me he would...never to hear frm him again!
So everything was fine. Had an Account for years, rolled over from the old First Union, which then rolled over to Wachovia, which then became the illustrious Wells Fargo. One day, I went into a branch to do my simple banking and I allowed some over pushy sales person to open up a "few" extra accounts for me. "It will save you here, and there and everywhere in between. It will be very good for you, I promise." Never trust a banker. NEVER. So after being gouged with monthly service fees for "not doing this on this date", or "forgetting to transfer this amount on that date", in addition to the fees for each of the 6 additional accounts created, I decided to close everything because of the confusing nature of having to keep track of all of the accounts. Well, closing the accounts has proven to be the most difficult thing in the world and I would NEVER recommend this bank to anyone. Go to PNC. They will treat you MUCH better.