My mother helped me open a bank account with wells fargo when i was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive. Not anymore. It's been twelve years since i opened my account, and the last couple of years have seen the bank go into a downward spiral.
I don't know what the issue is! Suddenly they tell me i have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free. I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my wf online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the xbox live charge that showed up yesterday?
Why, pray tell, am i unable to access my own money for days after i deposit it? There is no excuse. Just today, i had to leave my boyfriend at a restaurant and drive to the atm because the transaction failed. Money in my account, nothing wrong with my debit card... What's the problem here? My level of customer satisfaction has plummeted to the point where i'm pretty sure it's underground. And i just want to strangle the tellers when they give me that fake smile after i ask what's going on and they tell me there's nothing they can do, have a nice day!
Very poor customer service experience, on numerous occasions. The girl in the drive-thru had attitude from the start (not a first time), made me wait 10 minutes just for her to tell me to come inside. I was already running late, however i made the time to go inside and just get it over with. There, I was "greeted" (not what you would expect from a store manager-unprofessional ). The store manager had attitude with me as well, i didn't appreciate her tone of voice. All i wanted to do is withdraw my money and pay a credit card and be on my way. The whole process took 20 minutes, it was awful. I will never go back to this branch again. In fact, Wells Fargo in general. I always get great service with Chase Bank and that's where I'll be doing ALL of my banking from now on.
I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.
I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!