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Wells Fargo Customer Review

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DeniseBelt's Profile Image

1 out of 5 marks

Reviewed by DeniseBelt

Sep 18th 2012

Going Downhill Fast.

My mother helped me open a bank account with wells fargo when i was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive. Not anymore. It's been twelve years since i opened my account, and the last couple of years have seen the bank go into a downward spiral.

I don't know what the issue is! Suddenly they tell me i have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free. I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my wf online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the xbox live charge that showed up yesterday?

Why, pray tell, am i unable to access my own money for days after i deposit it? There is no excuse. Just today, i had to leave my boyfriend at a restaurant and drive to the atm because the transaction failed. Money in my account, nothing wrong with my debit card... What's the problem here? My level of customer satisfaction has plummeted to the point where i'm pretty sure it's underground. And i just want to strangle the tellers when they give me that fake smile after i ask what's going on and they tell me there's nothing they can do, have a nice day!

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Other Wells Fargo Reviews

tracyann's Profile Image

Reviewed by tracyann

May 5th 2015

1 out of 5 marks

absolutley horrible

I will not recommend them to anyone. Terrible, full of constant lies. had to click on a star to post, but they get no stars.

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Tcarranza74's Profile Image

Reviewed by Tcarranza74

May 4th 2015

1 out of 5 marks

uncomfortable service

I have been a customer since 1994. I've never had a bad experience with any branch teller, until today. Today I had a very unpleasant experience with teller # AU 65824. All I needed was to send a wire transfer, something I've previously done before at a different branch without incident. He seamed very annoyed with my transaction and made me feel as if I was bothering him by asking questions regarding the difference in the amount of the fees that I had payed. At one point I thought about leaving and continuing my transaction at my usual branch in Tujunga, but I needed to complete my transaction as soon as possible. Teller # AU 65824, needs to improve his customer service skills, and remember that you are dealing with people's money and they will have questions about what you are charging them. I will not be returning to this branch.

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