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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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DeniseBelt's Profile Image

1 out of 5 marks

Reviewed by DeniseBelt

Sep 18th 2012

Going Downhill Fast.

My mother helped me open a bank account with wells fargo when i was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive. Not anymore. It's been twelve years since i opened my account, and the last couple of years have seen the bank go into a downward spiral.

I don't know what the issue is! Suddenly they tell me i have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free. I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my wf online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the xbox live charge that showed up yesterday?

Why, pray tell, am i unable to access my own money for days after i deposit it? There is no excuse. Just today, i had to leave my boyfriend at a restaurant and drive to the atm because the transaction failed. Money in my account, nothing wrong with my debit card... What's the problem here? My level of customer satisfaction has plummeted to the point where i'm pretty sure it's underground. And i just want to strangle the tellers when they give me that fake smile after i ask what's going on and they tell me there's nothing they can do, have a nice day!

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Other Wells Fargo Reviews

JohnK's Profile Image

Reviewed by JohnK

Feb 26th 2015

1 out of 5 marks

Terrible customer serivce and holds

moved to NC from TN. Closed my bank account in TN and obtained a certified check. Opened an account at well fargo and the put a hold on my check for 12 days. gave us to $200 and two debit cards until the rest is available. Tried to set up one-line bill pay using my debit card and they said the card was already cancelled. Went to Well Fargo and they cancelled my card and put another hold on my account. said they couldn't obtain the funds from TN. They made us call the TN bank to have them send a letter advising the funds were there. When we talked to the TN Bank they said the funds already went through. Then they accepted the letter and still held the funds. Manager was no help never called me back. Don't bank with Wells Fargo.

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casyk's Profile Image

Reviewed by casyk

Feb 18th 2015

1 out of 5 marks

Something Is Going On At The Bank

I went to cash checks and the whole bank is blocked off by cops, fire trucks and ambulance.. Couldn't get anywhere near the bank.. I called an hour or so after and no one is answering.

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