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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Wells Fargo Customer Review

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DeniseBelt's Profile Image

1 out of 5 marks

Reviewed by DeniseBelt

Sep 18th 2012

Going Downhill Fast.

My mother helped me open a bank account with wells fargo when i was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive. Not anymore. It's been twelve years since i opened my account, and the last couple of years have seen the bank go into a downward spiral.

I don't know what the issue is! Suddenly they tell me i have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free. I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my wf online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the xbox live charge that showed up yesterday?

Why, pray tell, am i unable to access my own money for days after i deposit it? There is no excuse. Just today, i had to leave my boyfriend at a restaurant and drive to the atm because the transaction failed. Money in my account, nothing wrong with my debit card... What's the problem here? My level of customer satisfaction has plummeted to the point where i'm pretty sure it's underground. And i just want to strangle the tellers when they give me that fake smile after i ask what's going on and they tell me there's nothing they can do, have a nice day!

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Other Wells Fargo Reviews

creeion's Profile Image

Reviewed by creeion

May 27th 2015

1 out of 5 marks

Does not accomodate Elderly or Handicapped

I am a 74 year old senior citizen, and needed one document notarized at Wells Fargo 3434 Tidwell in Houston, Texas. I arrived there at approximately 1:15 pm, signed in and was told to have a seat. I am partially unable to see in one of my eyes, and have other medical conditions. They had me waiting from 1:15 pm to approximately 2:20pm. Many customers came in and signed in after I did, but they disregarded me and called them. I went and complained on the length of time I was waiting. It was at that time, they called me in and signed the document that needed notarized. It only took three minutes to sign my document, but they had me waiting over an hour. This particular Wells Fargo has had bad customer service for a long time. I believe they really don't care about the community/customers at all. This is only a reflection on management at this particular branch. When it come to customer service this particular branch can not compete with Chase or Bank of America. I advise all customers to stay away from this Wells Fargo, especially the elderly and handicapped. The staff at this Wells Fargo will ignore the elderly and handicapped.

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Lruss430's Profile Image

Reviewed by Lruss430

May 26th 2015

1 out of 5 marks

Bad policy

Tried to get a payroll check cashed at the drive up teller. My husband and I bank somewhere else but the check was cut from the employer's Wells Fargo account, any other bank would cash it right? Not this one, they want you to come inside and inconvenience yourself while you are in a hurry and talk to a banker about setting up an account. If I have told you that I simply want to cash the check and that I am already happy with where I have been banking for ten years- leave me alone and cash the check. Perhaps it is policies like this that inconvenience the customers that are keeping people from banking with you in the first place. If you are so hard up for accounts that you have to force feed your pitch you may want to re evaluate.

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