My mother helped me open a bank account with Wells Fargo when I was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive.
Not anymore. It's been twelve years since I opened my account, and the last couple of years have seen the bank go into a downward spiral. I don't know what the issue is! Suddenly they tell me I have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free.
I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my WF Online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the Xbox Live charge that showed up yesterday? Why, pray tell, am I unable to access my own money for days after I deposit it? There is no excuse. Just today, I had to leave my boyfriend at a restaurant and drive to the ATM because the transaction failed. Money in my account, nothing wrong with my debit card...what's the problem here?
My level of customer satisfaction has plummeted to the point where I'm pretty sure it's underground. And I just want to strangle the tellers when they give me that fake smile after I ask what's going on and they tell me there's nothing they can do, have a nice day!
I checked my bank account online and had seen that I had received three overdraft charges of $35 each within 20 minutes for three small purchases. I called because I work for a non profit and am paid on a stipend so those charges I couldn't even afford over $100 in penalties. I called and explained my situation, and that I have been a loyal customer for over 8 years in good standing. The representative told me that I shouldn't be spending money that I didn't have, and that was my responsibility to check in between purchases, not there's. They kept insisting there was nothing they could do, even when I said I couldn't afford to keep my account with Wells Fargo. I did not feel like a "valued customer" at all and plan on closing my account.
Do not do business with Wells Fargo. They are like a siren's song. It sounds good at first, but once you need service, they will disrespect and abandon you to the brink of financial ruin. If you are 100% confident you will never need a loan modification, to refinance, miss one payment, or ever need to speak on the phone with someone who will treat you as a valued customer, then try your luck.
As for me, I was blessed to have family help me with my payments to the loan sharks, I mean Wells Fargo, during my lay-off and I paid them off and feel so relieved I do not do business with them anymore. Ultimately, if they had been sweet and understanding about my situation but not be able to assist me with loan modification, refinancing, or payment schedule; then I would have understood, but it was the nasty dehumanizing way their reps talked to me that inspired me to write this review - "if you cannot afford the loan we don't want your business." They don't even have a customer feedback tab on their website which let's you know they do not give a DAMN about providing customer service. They are worse than Chase.