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Wells Fargo Customer Review

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DeniseBelt's Profile Image

1 out of 5 marks

Reviewed by DeniseBelt

Sep 18th 2012

Going downhill fast.

My mother helped me open a bank account with Wells Fargo when I was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive.

Not anymore. It's been twelve years since I opened my account, and the last couple of years have seen the bank go into a downward spiral. I don't know what the issue is! Suddenly they tell me I have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free.

I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my WF Online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the Xbox Live charge that showed up yesterday? Why, pray tell, am I unable to access my own money for days after I deposit it? There is no excuse. Just today, I had to leave my boyfriend at a restaurant and drive to the ATM because the transaction failed. Money in my account, nothing wrong with my debit card...what's the problem here?

My level of customer satisfaction has plummeted to the point where I'm pretty sure it's underground. And I just want to strangle the tellers when they give me that fake smile after I ask what's going on and they tell me there's nothing they can do, have a nice day!

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Other Wells Fargo Reviews

fredfriedrick's Profile Image

Reviewed by fredfriedrick

Jul 24th 2014

1 out of 5 marks

Wells Fargo incompetent with over the top fees

I have checking, savings and brokerage accounts at wells fargo. I noticed that my online access to my checking account was not available. So any reconciliation I intended to do was impossible. The next day I tried to issues trades on the brokerage account (around 9:30am Mondday). However the brokerage link never returned a response.

I went to another institution to transfer the brokerage account to a more reliable service. Now I see a $95.00 charge for a "termination fee".

I am closing all my accounts after this.

I suggest that you reconsider doing any kind of business with Wells Fargo. If you have an account, get your money and get it to another more reliable service provider. Be careful though. Wells will gouge you if they are able. I suggest going to the bank and requesting CASH.

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kattmom5aolcom's Profile Image

Reviewed by kattmom5aolcom

Jul 20th 2014

5 out of 5 marks

Super pleased

I have to say that my husband and I could not be MORE PLEASED with the handling of our retirement funds! We put my 401K and my husband's limited savings--both of which had lost money during the recession and were not gaining much back, in the hands of the Wells Fargo representative Mr Joseph Kirby here in Jacksonville. He has grown our money unbelievably well, and has FAR EXCEEDED our hopes. We never thought to say it, but "Here we come, travels and cruises!" The Lyles

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