My mother helped me open a bank account with Wells Fargo when I was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive.
Not anymore. It's been twelve years since I opened my account, and the last couple of years have seen the bank go into a downward spiral. I don't know what the issue is! Suddenly they tell me I have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free.
I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my WF Online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the Xbox Live charge that showed up yesterday? Why, pray tell, am I unable to access my own money for days after I deposit it? There is no excuse. Just today, I had to leave my boyfriend at a restaurant and drive to the ATM because the transaction failed. Money in my account, nothing wrong with my debit card...what's the problem here?
My level of customer satisfaction has plummeted to the point where I'm pretty sure it's underground. And I just want to strangle the tellers when they give me that fake smile after I ask what's going on and they tell me there's nothing they can do, have a nice day!
I have to go to Wells Fargo Bank because my place of employment has an account there. Every time I go there with a deposit of a substantial amount I have to sit there and wait, sometimes 10-15 minutes while someone else is called to come to the window and "approve" it. We are putting money into the bank....not withdrawing it. The checks we are depositing come from other businesses for the most part and not from individuals. Either get someone working at the window who can "approve" large deposit amounts or have someone available in a reasonable amount of time, say within 4-5 minutes of being called. Not 10-15 minutes. Customer service at the Green St. branch in Fayetteville, NC is very much lacking.
This location used to be quick & painless for our deposits. However, the last few times I have been there, they have hired new tellers that are the SLOWEST I have ever seen. Third time now I have waited 15-20 mins. with no one in front of me. No excuse for this. Train them better or hire replacements. Not going to this location anymore.