My mother helped me open a bank account with Wells Fargo when I was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive.
Not anymore. It's been twelve years since I opened my account, and the last couple of years have seen the bank go into a downward spiral. I don't know what the issue is! Suddenly they tell me I have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free.
I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my WF Online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the Xbox Live charge that showed up yesterday? Why, pray tell, am I unable to access my own money for days after I deposit it? There is no excuse. Just today, I had to leave my boyfriend at a restaurant and drive to the ATM because the transaction failed. Money in my account, nothing wrong with my debit card...what's the problem here?
My level of customer satisfaction has plummeted to the point where I'm pretty sure it's underground. And I just want to strangle the tellers when they give me that fake smile after I ask what's going on and they tell me there's nothing they can do, have a nice day!
I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.
At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.