My mother helped me open a bank account with Wells Fargo when I was 12 years old. For years, it was the best bank around. There were no surprise fees, no problems with my deposits, and no trouble whatsoever to get an overdraft fee rescinded, even if the overdraft was my fault! I was so grateful to them for their efforts to keep my banking experience hassle-free and inexpensive.
Not anymore. It's been twelve years since I opened my account, and the last couple of years have seen the bank go into a downward spiral. I don't know what the issue is! Suddenly they tell me I have to pay a fee, but they never tell me when said fee will be deducted. I get an overdraft and have to fight tooth and nail just to get half of my money back, and get my account switched to the kind where you have to use your debit card ten times a month for it to stay free.
I don't like this uncertainty. I just know this is going to lead to more overdrafts, especially with the way my WF Online never seems to accurately portray my spending history, and how unreliable they've become regarding deposits. What happened to the Xbox Live charge that showed up yesterday? Why, pray tell, am I unable to access my own money for days after I deposit it? There is no excuse. Just today, I had to leave my boyfriend at a restaurant and drive to the ATM because the transaction failed. Money in my account, nothing wrong with my debit card...what's the problem here?
My level of customer satisfaction has plummeted to the point where I'm pretty sure it's underground. And I just want to strangle the tellers when they give me that fake smile after I ask what's going on and they tell me there's nothing they can do, have a nice day!
So everything was fine. Had an Account for years, rolled over from the old First Union, which then rolled over to Wachovia, which then became the illustrious Wells Fargo. One day, I went into a branch to do my simple banking and I allowed some over pushy sales person to open up a "few" extra accounts for me. "It will save you here, and there and everywhere in between. It will be very good for you, I promise." Never trust a banker. NEVER. So after being gouged with monthly service fees for "not doing this on this date", or "forgetting to transfer this amount on that date", in addition to the fees for each of the 6 additional accounts created, I decided to close everything because of the confusing nature of having to keep track of all of the accounts. Well, closing the accounts has proven to be the most difficult thing in the world and I would NEVER recommend this bank to anyone. Go to PNC. They will treat you MUCH better.
I very much appreciate the customer friendly attitude at my local Wells Fargo branch. The banking staff from management on down communicates a commitment to customer service and to problem solving when questions arise. I also appreciate the commitment to diversity exemplified by the employees who work at this branch. I find it a pleasure to bank there.