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Both of the Wells Fargo branches that I use in Sparks, NV treat me very well. They always show me courtesy, are prompt and go out of their way to make me feel welcome. They deduct their fees from the amount of times I use my debit card. I know that banks now charge a fee if you don't have direct deposit, which I am unable to convince the company I work for to do. That is very refreshing compared to the account I had at Chase, in which I felt they where treating me like I was from a third world country.
Let's just start with this. I've been with Wells Fargo for 2 years now. Not many issues at all.
The company that I work for also banks with Wells Fargo. Every morning I have to do deposits for my company. So, I go to the closest location to me. My company has premade deposit slips with all of the account information needed. They also require original copies of the slips. I ran out of those slips and am waiting for more to be mailed to me. In the meantime I have to use the white ones at the bank (which doesn't provide original copies.) For the past 4 days, I've had the drive through teller make a copy of the deposit slip for me to mail to my corporate office. I always go through the drive through because I'm in a huge rush in the morning as I have other obligations to take care of before I open my store.
The teller told me after the 3rd day of doing this routine, to come inside if the drive through is busy, If I wanted a copy made. She said it would hold up the drive through. Although it takes literally 10 seconds for her to copy my deposit slip and send me on my way. I've had deposits that took them 10 minutes to deposit and never heard a word.
So, today I pull up to the bank, one person in front of me. They pulled off and I pulled up to the window. I'm the only person at the drive through at the time. I told her I need a copy made, she proceeds to tell me that I will need to come in the bank because it holds up the drive through service. Nobody else is there mind you. We then begin to bicker back and fourth, and at this time 2 people are behind me now. They proceeded to say that it holds up the drive through when really it was the teller not doing her job and complaining about it, that held up the drive through.
So essentially the tellers laziness held up the drive through today. And Wells Fargo lost a customer. Worst customer service ever. I've never seen someone with this much laziness. I can understand is it was busy. but nobody else was there.
Stopped in 2 months ago to ask about a refi. Two months later, tons of unreturned emails and phone calls laterAND a $500 appraisal fee the mortgage banker (Lisa) cant get the loan done. BTW I have very good income and credit. She was so indignant and condescending when I questioned her. They must get paid by the application and not the close !