When i had an issue with my online banking i went in to see what was going on and they had something completely different and would not admit issue with there system nor would they explain to me how that happened. they gave me information about my account i already knew and well annoyed me, yelled at me, and told me to leave. they where very rude to me. i never had an explanation to what has happened and one of the people that i spoke to was immature and not suitable for a banker's job. he argued with me standing in front of other costumer complaining and acting like a child and then saying "i cant talk to her" when someone else came up to see what was going on. i have been trying to see which out of the 2 banks that i am with is more trust worthy so i know who to get my collage loans from and trust with my money and so far wells fargo has done nothing to keep it safe. already in months have i have to file for fraud on my card and change card numbers. and other instances in the same week with family members where wells fargo employees have taken money from the accounts after they have left the atm. this bank is the worst bank i have come across.
Wells Fargo is a customer-hostile operation and this branch fits their mold. It took the rep over an hour to open a new checking account and it originally charged over $30/month in fees. When I deposited a big check, they refused to release the funds for 10 days even though it was drawn on the Northern Trust Bank and came from a major investment firm. It seemed very unethical -- why do they get to use my money for 10 days before they release it to me? It clears overnight as an ACH deposit. It's called "kiting a check" and it's supposed to be illegal. Virtually every employee I have dealt with at this branch for different simple services, such as safe deposit box access or depositing a large amount of change, has had a "can't do" attitude and has been sort of rude and dismissive. Go to another bank where they don't withhold your money for a week and a half and treat you with more professionalism than you will ever find at Wells Fargo.
I find charging my bank account every month a joke!!! And on top of that ,you charge when I transfer my money to other accounts , not associated with "Wells Fargo". Then when it comes to my account number; I have to either call or luckily have an old statement with an account number on it, to get my account number. For some reason after all the security I go through signing on, I can't see my full account number ... I needed it to set up a payment, because if I tried to send it out that day using your bill pay, you charge a fee!!!! It's insane!!!! Navy federal is my other bank, and I've been out of the military for over two years now. I still have it because having Wells Fargo ( only because I have a school loan still) is a pain in my butt. And for some reason my tax lady sent my taxes to that account. Navy federal doesn't charge me for having an account, I can see my full account number!!!...they don't charge me for fruitless bill pay payments being sent out that day, either. Anyway, thanks for making life more trouble some than it should be!