When i had an issue with my online banking i went in to see what was going on and they had something completely different and would not admit issue with there system nor would they explain to me how that happened. they gave me information about my account i already knew and well annoyed me, yelled at me, and told me to leave. they where very rude to me. i never had an explanation to what has happened and one of the people that i spoke to was immature and not suitable for a banker's job. he argued with me standing in front of other costumer complaining and acting like a child and then saying "i cant talk to her" when someone else came up to see what was going on. i have been trying to see which out of the 2 banks that i am with is more trust worthy so i know who to get my collage loans from and trust with my money and so far wells fargo has done nothing to keep it safe. already in months have i have to file for fraud on my card and change card numbers. and other instances in the same week with family members where wells fargo employees have taken money from the accounts after they have left the atm. this bank is the worst bank i have come across.
I checked my bank account online and had seen that I had received three overdraft charges of $35 each within 20 minutes for three small purchases. I called because I work for a non profit and am paid on a stipend so those charges I couldn't even afford over $100 in penalties. I called and explained my situation, and that I have been a loyal customer for over 8 years in good standing. The representative told me that I shouldn't be spending money that I didn't have, and that was my responsibility to check in between purchases, not there's. They kept insisting there was nothing they could do, even when I said I couldn't afford to keep my account with Wells Fargo. I did not feel like a "valued customer" at all and plan on closing my account.
Do not do business with Wells Fargo. They are like a siren's song. It sounds good at first, but once you need service, they will disrespect and abandon you to the brink of financial ruin. If you are 100% confident you will never need a loan modification, to refinance, miss one payment, or ever need to speak on the phone with someone who will treat you as a valued customer, then try your luck.
As for me, I was blessed to have family help me with my payments to the loan sharks, I mean Wells Fargo, during my lay-off and I paid them off and feel so relieved I do not do business with them anymore. Ultimately, if they had been sweet and understanding about my situation but not be able to assist me with loan modification, refinancing, or payment schedule; then I would have understood, but it was the nasty dehumanizing way their reps talked to me that inspired me to write this review - "if you cannot afford the loan we don't want your business." They don't even have a customer feedback tab on their website which let's you know they do not give a damn about providing customer service. They are worse than Chase.