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Wells Fargo Customer Review

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iJaysonJohnson's Profile Image

1 out of 5 marks

Reviewed by iJaysonJohnson

Jun 18th 2012

Horrible, by far the worst bank I've ever dealt with in my living experience.

They charge you for any and everything, it is obvious they are only looking out for themselves in this equation. I've never dealt with a bank that would still take money out for an automatic payment when it's already been dealt manually. The Customer Service is poor if you're not dealing with them face to face. I honestly don't see this bank lasting long if they continue to treat their customers like this...

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Iowegian's Profile Image

Reviewed by Iowegian

Sep 15th 2014

1 out of 5 marks

Will not return your call.

I agree with the above negative accounts. I have a similar one but do not want to disclose the details. Bottom line was I called the I-800 number twice... then I wanted to talk to the branch near me to get clarification and ask some questions if I should come to the bank personally for this transaction. NO ONE returned my call ... ever!!! Just said they would but if needed to call the 1-800 number which I had already done twice. This is the second very negative experience we have had with the Northeast branch. A bank change may be in order now.

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burnie23's Profile Image

Reviewed by burnie23

Sep 13th 2014

1 out of 5 marks

Very Poor For Business Banking

I have to use wells fargo for business banking. They have terrible customer service for business clients. You are made to call in a change order ahead of time. I was told to do this when i requested $150 in $1 bills at the same time i was making a daily deposit. The teller then went on to say that she would do it this time since she was not that busy. When they do not come up with the same amount of money on your deposit as you do, they just enter their own amount. When finding out later and calling them, i asked: if there is a deposit discrepancy, why wouldn't you say something at the time? I was told: we do, if we aren't busy. I was the only car in the drive-thru lanes.

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