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Wells Fargo Customer Review

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petaluma_realestate's Profile Image

1 out of 5 marks

Reviewed by petaluma_realestate

Jun 27th 2012

I AM LEAVING WELLS FARGO AFTER 28 YEARS, the lousy idiots!

I started at Wells Fargo Bank when they were called First Interstate 28 years ago. I have excellent credit and have never been late on a credit card payment in 32 years with well over $150,000.00 in lines of credit. I have a checking account, a savings account, and three Wells Fargo Credit cards, that, up until yesterday had $13,000.00 credit between them.

Three years ago, in January of 2009, I had a $20,000.00 credit line at Wells Fargo. I borrowed a cash advance of $14,000.00 for a business plan. I PAID THE FULL AMOUNT OFF IN SIX WEEKS TIME ! And, that is during a recession!

Their thank you was to send me a letter a month later and cut my credit line down to $7,500.00. Why? There was no reason given and when I called them, it got nowhere.

I, as a taxpayer, helped Wells Fargo get their $25 billion bailout in 2009, so how do they treat me when I am never late on a payment in 28 years? They chop my credit in half, the bunch of double-crossing idiotic jerks.

In 2010, I borrowed $4,000.00 once again against my Wells Fargo MarsterCard. Once again, in a recession, I paid the lump sum off a few weeks later. How did Wells Fargo thank me? A month later, they cut my credit in half again and made it $3,000.00.

This is the last straw. I borrowed a cash advance this year, in 2012, and paid it off in full, for $2,200.00, on Friday, June 22, 2012. I went online four days later to check my account, and, BAM!, I found that Wells Fargo chopped my credit card down to $1,000. This was so insulting that it is stupid. I am not staying with a bank where I borrow a total of $22,000.00 during a recession and pay it off each time within weeks of borrowing, just to watch them disrespect me. It is time to pull my money out and go elsewhere.

If they ever ask for another bailout from taxpayers again during my lifetime, then I will protest it at every turn. They are jerks and they do not deserve favors from American taxpayers and they don't deserve our business.

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Other Wells Fargo Reviews

charliegurak's Profile Image

Reviewed by charliegurak

Jul 30th 2014

1 out of 5 marks

Customer Service is HORRIBLE!

Not only was I charged $80 due to bank errors and communication errors, I was treated extremely disrespectful when I called the customer service line in order to fix these fees. My account was continually in the positive way over any charge that occurred on my account when they stated that I overdrafted. When I called they claimed that all these transactions occurred on the same day when some of them did not post until the next day. Also I have signed a waiver saying that if my account were to be negative at any point my transactions would be declined. This also has never happened. Apparently my account was positive when I used my card, but also negative to where they could charge me a fee. Obviously I closed my account and I will never bank with them again! They charge monthly fees of $10 which should be waived if you use your credit card more than 10 times in a month, but they never actually waive them. Unless you call them and complain. And that's a courtesy not a bank error. For every one out there looking to open a banking account I would stay far away from Wells Fargo!!!

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bunster's Profile Image

Reviewed by bunster

Jul 28th 2014

1 out of 5 marks

Had money taken from my account by bank stating "Bank Error"

I received a letter from Wells Fargo stating they were removing over $300 from my account stating Bank Error as the reason. I have been calling and asking for explanation for over 3 months with no success. If it is valid, so be it, however I would like proof and an option to understand and if necessary dispute. UNACCEPTABLE. I also asked for information on a home equity line of credit. Before I knew what was happening, they had pulled my and my fiancee's credit report, without permission or even a signature. All I wanted was information on the product to compare to other options. That ,of course, dinged both our credit scores for no reason;as it happens , their rates were much higher than what we already had.

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