I was a customer of Wells Fargo Bank for about one decade. After I moved, I became Wachovia's customer for a few years until Wells Fargo Bank swallowed the smaller bank and took over 5 of my accounts without my consent.
I tried to open a safety deposit box at Rancho Cucamonga branch; its manager named Baldemar of his Cambodia descent barked at me like a mad dog in broken English, "In my country, females obey my male orders. If not, get out of my bank." He is a troublemaker coercing with a bully named Eugenia of Wells Fargo Bank (Prevention Center), who called me, did not let me speak, bullied me, and then he slammed his phone to disconnect the call. Without giving me a chance to find another bank, he abruptly closed all of my 5 accounts to demonstrate his bigotry shouting, "The bank may close your Accounts at any time WITHOUT a reason." He then stole all of my balances and refused to produce evidence that he ever returned my balances. That is communist, evil, and illegal seizure of my money.
Eugenia dared to tell BBB, "We do not condone discourteous behavior from our employees, as this is not how we conduct business." We all knew his statement is a lie. He may fool BBB, but NOT to Wells Fargo customers!
We need to collectively file a class action against Wells Fargo Bank and hold it accountable for its fraudulent, bad faith, and unethical banking operations. I am seeking a recourse to recover my damages and agreed with a lot of the previous reviews strongly NOT recommend this bank to anyone. It has been a nightmare!
I'm so disappointed with Wells Fargo. I started my first account as a 16 yr old in 1993, I've been a stellar customer for the past 23 years. I made a $2000 online loan payment, and accidentally withdrew money from my Wells Fargo account, resulting in an overdraft of about $500. Realizing my mistake, I called immediately to the bank to report my error. Was the overdraft fee reimbursed to my account??....I'll give you three guesses. And don't even get me started on my personal Wells Fargo credit card. It's terrible. Foreign fees, poor rewards program, always changing policies. The first five years were nice, but my marriage to Wells Fargo is over, I'm taking my checking account and my 780 credit score somewhere else. Believe me, don't burden yourself with Wells Fargo, they will cost you, time and money both.
I won't get into it too much, but I am so frustrated with Wells Fargo. I had money fraudulently taken out of my checking account from an online merchant (rhymes with BayPal) several months ago. After HOURS on the phone with customer service reps, at least 4 who all gave me completely different answers to my questions, I opened up a new account but was convinced to simply "freeze" the old account. I was told there was no way charges would be authorized from the old account number from now on. Well, wouldn't you know, the exact same thing happened again the other day. This time customer service was not only extremely rude, yelling at me and telling me I couldn't speak with a different manager, that I had to deal with her on the phone. Then when I insisted, she said she would transfer me, but simply put me back to the very beginning of the phone tree. I spoke with a different manager who was plain apathetic. He didn't care that I was upset, did not resolve anything, and basically gave me his blessing to go to another bank. That, I will. I miss Wachovia's customer service, even if they were lacking in other ways.