MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I was a customer of Wells Fargo Bank for about one decade. After I moved, I became Wachovia's customer for a few years until Wells Fargo Bank swallowed the smaller bank and took over 5 of my accounts without my consent.
I tried to open a safety deposit box at Rancho Cucamonga branch; its manager named Baldemar of his Cambodia descent barked at me like a mad dog in broken English, "In my country, females obey my male orders. If not, get out of my bank." He is a troublemaker coercing with a bully named Eugenia of Wells Fargo Bank (Prevention Center), who called me, did not let me speak, bullied me, and then he slammed his phone to disconnect the call. Without giving me a chance to find another bank, he abruptly closed all of my 5 accounts to demonstrate his bigotry shouting, "The bank may close your Accounts at any time WITHOUT a reason." He then stole all of my balances and refused to produce evidence that he ever returned my balances. That is communist, evil, and illegal seizure of my money.
Eugenia dared to tell BBB, "We do not condone discourteous behavior from our employees, as this is not how we conduct business." We all knew his statement is a lie. He may fool BBB, but NOT to Wells Fargo customers!
We need to collectively file a class action against Wells Fargo Bank and hold it accountable for its fraudulent, bad faith, and unethical banking operations. I am seeking a recourse to recover my damages and agreed with a lot of the previous reviews strongly NOT recommend this bank to anyone. It has been a nightmare!
In Oct. 2008, Vineyard Bank was having financial trouble that prompted us to move our accounts to Wells Fargo agreeing to extend to us the same no-fee arrangement that we were enjoying with VB. WF got our (12) accounts (balances as of Dec. 31, 2014, total north of $675,000) because two reps AVP Boltran Wu from LA office & Richard Bao from Walnut Branch met me personally.
From 2008 thru Oct. 2014, this no-fee arrangement was honored by WF up until Walnut branch manager Marcus Rivas quit, preceded by the promotion of previous customer service manager. The following month in November, I requested the business account, csm, and ultimately the replacement branch manager Nick Williamson to waive a wire transfer fee of $30. All of them said they could not help.
I then wrote via certified mail to district manager Karen Wong on Jan. 15, received Jan. 20, 2015. After having received no response nor phone call for a month and half, I phoned her office and Ms. Wong denied having received the letter. She asked me if I have anything in writing coming from WF about the no-fee arrangement. No, but history of all 12 accounts support the “no-fee” arrangement as not one fee appears as they were all waived since Oct. 2008. I suggested to Ms. Wong to phone former csm, now La Habra manager D. Park to verify. Ms Wong retorted that granting the bank has committed to such an arrangement, it is widely disclosed that the bank can always change its policies at any time. Finally, Ms. Wong said she could not do anything. However, when I requested her to put the bank position in writing, she said bank policy does not require them to respond in writing.
As I am an employee myself with reporting responsibility, and what I am hearing from Ms. Wong is hard to believe, I fired another certified letter this time to CEO John G. Stumpf on Feb. 27 respectfully requesting a written response. Letter was received on Mar. 6, still without result after 3 weeks.
Kim the store manager is so rude and mean, and always has an attitude when I come in to the bank. There is also another manager named Scott Bales that is always sleeping on the job, LAZY, MEAN, and is rude when I ask him a question. Honestly where do they even find people like this to work in a bank. I thought a banking experience was all about customer service, and going out of the way for the customer. Even when I asked Scott Bales a question he just yelled at me like I'm deaf or incompetent. I WILL NEVER GO TO THIS BANK AGAIN, AND I REALLY HOPE SOMEONE TAKES HEED AT BEWARE.