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Wells Fargo Customer Review

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p_chavez's Profile Image

2 out of 5 marks

Reviewed by p_chavez

Jan 5th 2013

Nightmare

FaWells Fargo Bank

I opened my account on Friday December 28, 2013 at the Wells Fargo (Corrales, NM branch) with a $1000.00 check from The Garden City Group c/o Indian Trust Settlement. This lawsuit $3.4 billion was finally settled after many years, thousands and thousands of people were issued checks on December 12, 2012 so their should've been money in the account and Chase should've known all this money would be going out. When Wells Fargo put the check through Chase bank and the loss prevention dept. said the check was suspicious because their were multiple checks coming out of that account and the check number was out of sequence (obviously) but they did cash the check. But by them telling Wells Fargo that, It's made them suspicious and they put a hard hold (freeze) on my account, which means I can't get access to any of my money and can't cash any checks. I went into my bank and when the banker called to verify the check was good, she than called loss prevention when told them It's was good and got a contact number from Chase but that isn't good enough for Wells Fargo they want a letter on Chase letterhead stating the check amount, the, number, the date It went through and a lot of other stuff faxed to them. Chase won't do that because I'm not a customer and they did cash the check. I don't know what to do but my account will be closed in 10 days. Wells Fargo is the worst Bank ever and does not care about Its' customers, because if they did they would help you and not insist they need a letter (check was verified). I know someone their in loss prevention can clear It up, especially knowing It is a good check. It is their screw up . I don't know if this will mess me up in chex systems where I can't ever cash checks again. As if Chase would help a non-customer with a letter they really need to get to access their account (even though It was there fault). From alking to other people and reading reviews, Wells Fargo is the worst bank ever to bank with.

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Other Wells Fargo Reviews

bml777777's Profile Image

Reviewed by bml777777

Mar 27th 2015

2 out of 5 marks

WELLS FARGO RENEGING ON COMMITMENT

In Oct. 2008, Vineyard Bank was having financial trouble that prompted us to move our accounts to Wells Fargo agreeing to extend to us the same no-fee arrangement that we were enjoying with VB. WF got our (12) accounts (balances as of Dec. 31, 2014, total north of $675,000) because two reps AVP Boltran Wu from LA office & Richard Bao from Walnut Branch met me personally.

From 2008 thru Oct. 2014, this no-fee arrangement was honored by WF up until Walnut branch manager Marcus Rivas quit, preceded by the promotion of previous customer service manager. The following month in November, I requested the business account, csm, and ultimately the replacement branch manager Nick Williamson to waive a wire transfer fee of $30. All of them said they could not help.

I then wrote via certified mail to district manager Karen Wong on Jan. 15, received Jan. 20, 2015. After having received no response nor phone call for a month and half, I phoned her office and Ms. Wong denied having received the letter. She asked me if I have anything in writing coming from WF about the no-fee arrangement. No, but history of all 12 accounts support the "no-fee" arrangement as not one fee appears as they were all waived since Oct. 2008. I suggested to Ms. Wong to phone former csm, now La Habra manager D. Park to verify. Ms Wong retorted that granting the bank has committed to such an arrangement, it is widely disclosed that the bank can always change its policies at any time. Finally, Ms. Wong said she could not do anything. However, when I requested her to put the bank position in writing, she said bank policy does not require them to respond in writing.

As I am an employee myself with reporting responsibility, and what I am hearing from Ms. Wong is hard to believe, I fired another certified letter this time to CEO John G. Stumpf on Feb. 27 respectfully requesting a written response. Letter was received on Mar. 6, still without result after 3 weeks.

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Jasmine89's Profile Image

Reviewed by Jasmine89

Mar 25th 2015

1 out of 5 marks

WORST MANAGEMENT EVER!

Kim the store manager is so rude and mean, and always has an attitude when I come in to the bank. There is also another manager named Scott Bales that is always sleeping on the job, LAZY, MEAN, and is rude when I ask him a question. Honestly where do they even find people like this to work in a bank. I thought a banking experience was all about customer service, and going out of the way for the customer. Even when I asked Scott Bales a question he just yelled at me like I'm deaf or incompetent. I WILL NEVER GO TO THIS BANK AGAIN, AND I REALLY HOPE SOMEONE TAKES HEED AT BEWARE.

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