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Wells Fargo Customer Review

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p_chavez's Profile Image

2 out of 5 marks

Reviewed by p_chavez

Jan 5th 2013

Nightmare

FaWells Fargo Bank

I opened my account on Friday December 28, 2013 at the Wells Fargo (Corrales, NM branch) with a $1000.00 check from The Garden City Group c/o Indian Trust Settlement. This lawsuit $3.4 billion was finally settled after many years, thousands and thousands of people were issued checks on December 12, 2012 so their should've been money in the account and Chase should've known all this money would be going out. When Wells Fargo put the check through Chase bank and the loss prevention dept. said the check was suspicious because their were multiple checks coming out of that account and the check number was out of sequence (obviously) but they did cash the check. But by them telling Wells Fargo that, It's made them suspicious and they put a hard hold (freeze) on my account, which means I can't get access to any of my money and can't cash any checks. I went into my bank and when the banker called to verify the check was good, she than called loss prevention when told them It's was good and got a contact number from Chase but that isn't good enough for Wells Fargo they want a letter on Chase letterhead stating the check amount, the, number, the date It went through and a lot of other stuff faxed to them. Chase won't do that because I'm not a customer and they did cash the check. I don't know what to do but my account will be closed in 10 days. Wells Fargo is the worst Bank ever and does not care about Its' customers, because if they did they would help you and not insist they need a letter (check was verified). I know someone their in loss prevention can clear It up, especially knowing It is a good check. It is their screw up . I don't know if this will mess me up in chex systems where I can't ever cash checks again. As if Chase would help a non-customer with a letter they really need to get to access their account (even though It was there fault). From alking to other people and reading reviews, Wells Fargo is the worst bank ever to bank with.

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Andrew L's Profile Image

Reviewed by Andrew L

Aug 22nd 2008

4 out of 5 marks

Wachovia

Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.

There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.

Is this review helpful? ▲ Yes 5 ▼ No 3

chrisdsl's Profile Image

Reviewed by chrisdsl

Apr 1st 2014

1 out of 5 marks

So bad I would have laughed but I was too pissed off!

My boyfriend and I applied for a mortgage on a $225K townhome in Tucson. My credit score is 798 and his is over 800. We're both in our 60's, retired, never had a bad debt in our lives. I own free and clear approx. $2.5M of real estate and have liquid assets of over $1M. My only debt is $258K on a condo worth $345K that my son lives in - I financed it at 3.45% because I could do better in the stock market. My boyfriend owned a home worth $215K that he had a $30K heloc out on and was planning to take out another $22.5K to pay his half of the down pmt. His house was on the market at the time and he told them the heloc would be paid off when it sold (which it did last month).

Our loan officer said we would have no problem qualifying with a 20% down payment. 5 days before closing, he said that underwriting was "concerned" that our income wouldn't support our debt and that we would have to put 25% down. Other than the condo and the heloc mentioned above, we have no debt. We each have a couple credit cards that we pay off each month. The loan officer said monthly bills count and I pointed out that my approx. $10K of monthly bills are paid on time every month. We delayed the closing a week.

A few days before the 2nd scheduled closing, he called and explained that underwriting wasn't "happy" with my boyfriend's share of the down pmt coming from his heloc and that we would have to put 35% down, submit copies of all of our credit card statements for the past 6 months (because I disputed that we were ever late paying them off) and that we would have to delay closing for about 10 more days. I told him to stick it. We paid cash.

I work for a realtor who had WF as their in-house lender until last year when they switched to a broker because WF couldn't close consistently on time.

Why anyone would work with Wells Fargo is a mystery to me. A good rate and reasonable loan costs aren't good for anything if you don't get the loan. Ridiculous.

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