FaWells Fargo Bank
I opened my account on Friday December 28, 2013 at the Wells Fargo (Corrales, NM branch) with a $1000.00 check from The Garden City Group c/o Indian Trust Settlement. This lawsuit $3.4 billion was finally settled after many years, thousands and thousands of people were issued checks on December 12, 2012 so their should've been money in the account and Chase should've known all this money would be going out. When Wells Fargo put the check through Chase bank and the loss prevention dept. said the check was suspicious because their were multiple checks coming out of that account and the check number was out of sequence (obviously) but they did cash the check. But by them telling Wells Fargo that, It's made them suspicious and they put a hard hold (freeze) on my account, which means I can't get access to any of my money and can't cash any checks. I went into my bank and when the banker called to verify the check was good, she than called loss prevention when told them It's was good and got a contact number from Chase but that isn't good enough for Wells Fargo they want a letter on Chase letterhead stating the check amount, the, number, the date It went through and a lot of other stuff faxed to them. Chase won't do that because I'm not a customer and they did cash the check. I don't know what to do but my account will be closed in 10 days. Wells Fargo is the worst Bank ever and does not care about Its' customers, because if they did they would help you and not insist they need a letter (check was verified). I know someone their in loss prevention can clear It up, especially knowing It is a good check. It is their screw up . I don't know if this will mess me up in chex systems where I can't ever cash checks again. As if Chase would help a non-customer with a letter they really need to get to access their account (even though It was there fault). From alking to other people and reading reviews, Wells Fargo is the worst bank ever to bank with.
I have to use wells fargo for business banking. They have terrible customer service for business clients. You are made to call in a change order ahead of time. I was told to do this when i requested $150 in $1 bills at the same time i was making a daily deposit. The teller then went on to say that she would do it this time since she was not that busy. When they do not come up with the same amount of money on your deposit as you do, they just enter their own amount. When finding out later and calling them, i asked: if there is a deposit discrepancy, why wouldn't you say something at the time? I was told: we do, if we aren't busy. I was the only car in the drive-thru lanes.
I am really extremely frustrated from that claims department, I am trying to be polite. they told me that I should call my merchant, call them back and they will reverse me the overdraft fees they charged me (while I have already an overdraft protection!! ). When I called back, they directed me to the customer service (as reversal is not there job!!!!!) and they would be able to reverse me half amount after a lot of negotiation. They caused me a very big loss, I really regret dealing with this bank