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Overall rating score 55%
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Wells Fargo Customer Review

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p_chavez's Profile Image

2 out of 5 marks

Reviewed by p_chavez

Jan 5th 2013

Nightmare

FaWells Fargo Bank

I opened my account on Friday December 28, 2013 at the Wells Fargo (Corrales, NM branch) with a $1000.00 check from The Garden City Group c/o Indian Trust Settlement. This lawsuit $3.4 billion was finally settled after many years, thousands and thousands of people were issued checks on December 12, 2012 so their should've been money in the account and Chase should've known all this money would be going out. When Wells Fargo put the check through Chase bank and the loss prevention dept. said the check was suspicious because their were multiple checks coming out of that account and the check number was out of sequence (obviously) but they did cash the check. But by them telling Wells Fargo that, It's made them suspicious and they put a hard hold (freeze) on my account, which means I can't get access to any of my money and can't cash any checks. I went into my bank and when the banker called to verify the check was good, she than called loss prevention when told them It's was good and got a contact number from Chase but that isn't good enough for Wells Fargo they want a letter on Chase letterhead stating the check amount, the, number, the date It went through and a lot of other stuff faxed to them. Chase won't do that because I'm not a customer and they did cash the check. I don't know what to do but my account will be closed in 10 days. Wells Fargo is the worst Bank ever and does not care about Its' customers, because if they did they would help you and not insist they need a letter (check was verified). I know someone their in loss prevention can clear It up, especially knowing It is a good check. It is their screw up . I don't know if this will mess me up in chex systems where I can't ever cash checks again. As if Chase would help a non-customer with a letter they really need to get to access their account (even though It was there fault). From alking to other people and reading reviews, Wells Fargo is the worst bank ever to bank with.

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Other Wells Fargo Reviews

IBGreene's Profile Image

Reviewed by IBGreene

Apr 19th 2014

1 out of 5 marks

Customer Hostile Bank

Wells Fargo is a customer-hostile operation and this branch fits their mold. It took the rep over an hour to open a new checking account and it originally charged over $30/month in fees. When I deposited a big check, they refused to release the funds for 10 days even though it was drawn on the Northern Trust Bank and came from a major investment firm. It seemed very unethical -- why do they get to use my money for 10 days before they release it to me? It clears overnight as an ACH deposit. It's called "kiting a check" and it's supposed to be illegal. Virtually every employee I have dealt with at this branch for different simple services, such as safe deposit box access or depositing a large amount of change, has had a "can't do" attitude and has been sort of rude and dismissive. Go to another bank where they don't withhold your money for a week and a half and treat you with more professionalism than you will ever find at Wells Fargo.

Is this review helpful? ▲ Yes 2 ▼ No 0

Charlie0100's Profile Image

Reviewed by Charlie0100

Apr 21st 2014

5 out of 5 marks

Thank you for making me feel at home in your bank.

This is the place to be for your banking needs, My experience was wonderful on my first visit. The bank Manager and the employees are very Professional and Friendly, I am very happy to be a customer of this bank.

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