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Wells Fargo Customer Review

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p_chavez's Profile Image

2 out of 5 marks

Reviewed by p_chavez

Jan 5th 2013

Nightmare

FaWells Fargo Bank

I opened my account on Friday December 28, 2013 at the Wells Fargo (Corrales, NM branch) with a $1000.00 check from The Garden City Group c/o Indian Trust Settlement. This lawsuit $3.4 billion was finally settled after many years, thousands and thousands of people were issued checks on December 12, 2012 so their should've been money in the account and Chase should've known all this money would be going out. When Wells Fargo put the check through Chase bank and the loss prevention dept. said the check was suspicious because their were multiple checks coming out of that account and the check number was out of sequence (obviously) but they did cash the check. But by them telling Wells Fargo that, It's made them suspicious and they put a hard hold (freeze) on my account, which means I can't get access to any of my money and can't cash any checks. I went into my bank and when the banker called to verify the check was good, she than called loss prevention when told them It's was good and got a contact number from Chase but that isn't good enough for Wells Fargo they want a letter on Chase letterhead stating the check amount, the, number, the date It went through and a lot of other stuff faxed to them. Chase won't do that because I'm not a customer and they did cash the check. I don't know what to do but my account will be closed in 10 days. Wells Fargo is the worst Bank ever and does not care about Its' customers, because if they did they would help you and not insist they need a letter (check was verified). I know someone their in loss prevention can clear It up, especially knowing It is a good check. It is their screw up . I don't know if this will mess me up in chex systems where I can't ever cash checks again. As if Chase would help a non-customer with a letter they really need to get to access their account (even though It was there fault). From alking to other people and reading reviews, Wells Fargo is the worst bank ever to bank with.

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Other Wells Fargo Reviews

JohnK's Profile Image

Reviewed by JohnK

Feb 26th 2015

1 out of 5 marks

Terrible customer serivce and holds

moved to NC from TN. Closed my bank account in TN and obtained a certified check. Opened an account at well fargo and the put a hold on my check for 12 days. gave us to $200 and two debit cards until the rest is available. Tried to set up one-line bill pay using my debit card and they said the card was already cancelled. Went to Well Fargo and they cancelled my card and put another hold on my account. said they couldn't obtain the funds from TN. They made us call the TN bank to have them send a letter advising the funds were there. When we talked to the TN Bank they said the funds already went through. Then they accepted the letter and still held the funds. Manager was no help never called me back. Don't bank with Wells Fargo.

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casyk's Profile Image

Reviewed by casyk

Feb 18th 2015

1 out of 5 marks

Something Is Going On At The Bank

I went to cash checks and the whole bank is blocked off by cops, fire trucks and ambulance.. Couldn't get anywhere near the bank.. I called an hour or so after and no one is answering.

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