I work for a small business and rcently the owner was in this branch. We had been paying our employees via the "send/receive money" on the website which we had no problems until our owner had gone to this branch and changed products (all that was changed was she added a new account- no change to the existing account). Now we have a 'limit' per month for our transfers and this is causing a huge problem with our employees getting paid on a timely basis- many phone calls to this branch were referred to on-line business support with no resolution.
They even told us that it was our employees problem- that they must have a "limit" on what gets transferred into their accounts... Really?? Who would put a limit on what is transferred into your account? Then we were told the account "reset itself" and we would just have to wait until the "limits" were released.. Noone can tell us how many months this will take. Very disappointed and we are thinking of taking our business to bank of america.
I have been a Wells Fargo customer since 1996 and I have virtually no issues. The Griffin Road branch staff have been responsive, friendly, & helpful whenever I have had a problem or concern.
My only issue is with the limit of movements between checking & savings, and this is a federal law. My wish is that the banking community would advocate for the customer to have the law changed - with today's interest rates, no one is moving funds to game the system!!
On 12/19/14 i was physically bullied and intimidated by a police officer at a branch in northwest houston because i was complaining about the arbitrary and unfair 7$ check cashing fee. After the incident i called customer service twice and it was unclear as to whether he actually worked there or was a customer. I either case it was uncalled for and innapropriate. If the cop worked there he shouldn't use physical intimidation when someone disagrees with policy. If he was just a client then he had no business standing 3 inches behind me and nudging me at the bank window as i conducted my business and should have been told to back away by the manager with whom i was speaking. I'm disgusted and appalled.