I work for a small business and rcently the owner was in this branch. We had been paying our employees via the "send/receive money" on the website which we had no problems until our owner had gone to this branch and changed products (all that was changed was she added a new account- no change to the existing account). Now we have a 'limit' per month for our transfers and this is causing a HUGE problem with our employees getting paid on a timely basis- many phone calls to this branch were referred to on-line business support with NO RESOLUTION. They even told us that it was our employees problem- that they must have a "limit" on what gets transferred into their accounts... really?? Who would put a limit on what is transferred INTO your account??? Then we were told the account "reset itself" and we would just have to wait until the "limits" were released..noone can tell us how many months this will take... very disappointed and we are thinking of taking our business to Bank of America.
I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.
At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.