I work for a small business and rcently the owner was in this branch. We had been paying our employees via the "send/receive money" on the website which we had no problems until our owner had gone to this branch and changed products (all that was changed was she added a new account- no change to the existing account). Now we have a 'limit' per month for our transfers and this is causing a HUGE problem with our employees getting paid on a timely basis- many phone calls to this branch were referred to on-line business support with NO RESOLUTION. They even told us that it was our employees problem- that they must have a "limit" on what gets transferred into their accounts... really?? Who would put a limit on what is transferred INTO your account??? Then we were told the account "reset itself" and we would just have to wait until the "limits" were released..noone can tell us how many months this will take... very disappointed and we are thinking of taking our business to Bank of America.
I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.
I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!