Overall Rating

MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Wells Fargo Customer Review

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Robert B's Profile Image

3 out of 5 marks

Reviewed by Robert B

Jan 4th 2012

Not so good anymore...

Wells Fargo, Pennsylvania (formerly Wachovia) is a fairly decent bank. I had an issue with a previous bank that ended up in Chexsystems. Wells Fargo gave me a chance when nobody else would. The fees are reasonable and despite The account restrictions with The Opportunity Checking, I've had no problems to speak of. However, I must say that the wait times are awfully long for a teller. I've had to wait up to 15 minutes for help.

Update: They've become really bad. The honeymoon is over, and I'm done with Wells.

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Other Wells Fargo Reviews

Jasmine89's Profile Image

Reviewed by Jasmine89

Mar 25th 2015

1 out of 5 marks

WORST MANAGEMENT EVER!

Kim the store manager is so rude and mean, and always has an attitude when I come in to the bank. There is also another manager named Scott Bales that is always sleeping on the job, LAZY, MEAN, and is rude when I ask him a question. Honestly where do they even find people like this to work in a bank. I thought a banking experience was all about customer service, and going out of the way for the customer. Even when I asked Scott Bales a question he just yelled at me like I'm deaf or incompetent. I WILL NEVER GO TO THIS BANK AGAIN, AND I REALLY HOPE SOMEONE TAKES HEED AT BEWARE.

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tarakate82's Profile Image

Reviewed by tarakate82

Apr 9th 2014

1 out of 5 marks

Worst banking experience of my life!

I was the victim of a fraudulent scam -- my identity was stolen and instead of helping me, this bank closed my account! I have no access to my funds, and can't believe they'd treat their loyal customers like this (I banked with them for well over a decade). This is a horrible bank! They will screw you over in your moment of need!

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