MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Wells Fargo, Pennsylvania (formerly Wachovia) is a fairly decent bank. I had an issue with a previous bank that ended up in Chexsystems. Wells Fargo gave me a chance when nobody else would. The fees are reasonable and despite The account restrictions with The Opportunity Checking, I've had no problems to speak of. However, I must say that the wait times are awfully long for a teller. I've had to wait up to 15 minutes for help.
Update: They've become really bad. The honeymoon is over, and I'm done with Wells.
I went to cash checks and the whole bank is blocked off by cops, fire trucks and ambulance.. Couldn't get anywhere near the bank.. I called an hour or so after and no one is answering.
I would like to say i feel bad for all of the consumers griping about wellsfargo's banking practices, but they have been the only bank not to screw me over and i've been with them since 2006. I had tried chase, boa, wamu, and all of them screwed me over to a certain extent. Everyone i've always talked to at wellsfargo, no matter what hour of the day, was always friendly and caring - never had even one rude employee and i call them at least once every other month.
I have a savings and checking account with them (complete advantage and money market savings) and have yet to have one complaint with any department - everyone from new account setup people, to the people who helped me cancel an account (usually takes less than 30 seconds to do so each time i've done it), to the people who helped me dispute transactions and just look through my account have been nothing but friendly. Before you post, do realize that there are people like me who manage their account and can see through the excuses you've made to make someone else out to be the bad guy when the only person you truly could blame was yourself.
Nothing is hidden - all fees are laid out there for you, black and white, and if you respect the customer service representatives, they'll respect you, too. I plan on being a wellsfargo customer for many years. For all of you problem children, they truly don't want your business and the risk associated with those who can't balance a checkbook to save their life -- or their house. Best of luck to you all, and may your experiences force you to gain some new perspective on being a *responsible* adult.