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Wells Fargo Customer Review

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oldneuro's Profile Image

2 out of 5 marks

Reviewed by oldneuro

Jun 22nd 2012

Started Out Great, Ended Up Terrible

I had my wells fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after tcf bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised i could avoid fees by jumping through a few hoops, so i played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers...

Then i moved to hawaii and the bank manager assured me there was wells fargo in hawaii (there isn't, and thank god). I closed my account after 21 years because i had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions i got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer".

Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if i were you i would divest out of wells fargo today. Incidently, i'm now with hfs federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. So happy to be rid of wells fargo.

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Other Wells Fargo Reviews

kelley h's Profile Image

Reviewed by kelley h

Mar 11th 2010

3 out of 5 marks

keep ur money, don't be ripped off

we have had wachovia for maybe a year and since, whenever our direct deposit is set to be deposited they find ways to charge us fees. the latest they charged us nsf fees for funds that cleared our account and they fees that caused our account to go into negative, then they charged us more fees for having a negative balance. might i add, i called and spoke to someone months earlier to take off overdraft protection so if funds were unavailable the card would be declined. i would not recommend anyone to use this rip off bank and definitely don't do direct deposit.

Is this review helpful? ▲ Yes 13 ▼ No 0

fake1eye's Profile Image

Reviewed by fake1eye

Dec 13th 2014

2 out of 5 marks

Not a happy customer.

I have been with Wells Fargo since 1996. In that time I have always received outstanding customer service from all the employees from the bank Manager down to the tellers.

I had a substantial amount in the savings, plus a business checking and credit card, along with a personal credit card. I had the personal credit card interest free the first six months I had the account. I spoke with the branch manger of the Goodyear Arizona branch got a real attitude.

Anyway to make a long story short the branch Manager refused to work with me on the interest rate. When I called to close this credit card the people at the credit card section wanted to work with me. When I was at the branch office I got so irritated at the Manager I paid off the card balance right then and closed my savings account.

Eventually the business checking and credit card will also be closed. They have lost me as a customer and could care less.

My advice is if your looking for a bank to put your money in I would continue to look. This is not the bank I am used to dealing with.

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