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Wells Fargo Customer Review

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oldneuro's Profile Image

2 out of 5 marks

Reviewed by oldneuro

Jun 22nd 2012

Started Out Great, Ended Up Terrible

I had my wells fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after tcf bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised i could avoid fees by jumping through a few hoops, so i played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers...

Then i moved to hawaii and the bank manager assured me there was wells fargo in hawaii (there isn't, and thank god). I closed my account after 21 years because i had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions i got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer".

Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if i were you i would divest out of wells fargo today. Incidently, i'm now with hfs federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. So happy to be rid of wells fargo.

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Other Wells Fargo Reviews

Scienceteacher01's Profile Image

Reviewed by Scienceteacher01

Jan 12th 2015

1 out of 5 marks

No respect whatsoever

I'm so disappointed with Wells Fargo. I started my first account as a 16 yr old in 1993, I've been a stellar customer for the past 23 years. I made a $2000 online loan payment, and accidentally withdrew money from my Wells Fargo account, resulting in an overdraft of about $500. Realizing my mistake, I called immediately to the bank to report my error. Was the overdraft fee reimbursed to my account??....I'll give you three guesses. And don't even get me started on my personal Wells Fargo credit card. It's terrible. Foreign fees, poor rewards program, always changing policies. The first five years were nice, but my marriage to Wells Fargo is over, I'm taking my checking account and my 780 credit score somewhere else. Believe me, don't burden yourself with Wells Fargo, they will cost you, time and money both.

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CNovak6's Profile Image

Reviewed by CNovak6

Jan 18th 2015

1 out of 5 marks

Horrible customer service, your money is not safe here!

I won't get into it too much, but I am so frustrated with Wells Fargo. I had money fraudulently taken out of my checking account from an online merchant (rhymes with BayPal) several months ago. After HOURS on the phone with customer service reps, at least 4 who all gave me completely different answers to my questions, I opened up a new account but was convinced to simply "freeze" the old account. I was told there was no way charges would be authorized from the old account number from now on. Well, wouldn't you know, the exact same thing happened again the other day. This time customer service was not only extremely rude, yelling at me and telling me I couldn't speak with a different manager, that I had to deal with her on the phone. Then when I insisted, she said she would transfer me, but simply put me back to the very beginning of the phone tree. I spoke with a different manager who was plain apathetic. He didn't care that I was upset, did not resolve anything, and basically gave me his blessing to go to another bank. That, I will. I miss Wachovia's customer service, even if they were lacking in other ways.

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