I had my wells fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after tcf bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised i could avoid fees by jumping through a few hoops, so i played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers...
Then i moved to hawaii and the bank manager assured me there was wells fargo in hawaii (there isn't, and thank god). I closed my account after 21 years because i had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions i got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer".
Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if i were you i would divest out of wells fargo today. Incidently, i'm now with hfs federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. So happy to be rid of wells fargo.
I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.
I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!